S-Docs Inc.
Senior Customer Success Manager
S-Docs Inc., Ann Arbor, Michigan, us, 48113
As a Senior Customer Success Manager at S-Docs, you will ensure the success and satisfaction of our enterprise-level clients. You will be responsible for managing a portfolio of key accounts, serving as their strategic advisor, and driving their adoption and utilization of S-Doc's solutions. This role offers an exciting opportunity to make a significant impact, contribute to the growth of our customer success function, and work with top-tier clients in a dynamic, high-growth environment.ResponsibilitiesTeamwork
Collaborate closely with cross-functional teams, including Sales, Product, and Support, to ensure seamless customer experiences and resolution of any issues.
Customer Service
Lead and manage a portfolio of key enterprise clients, serving as their primary point of contact for all customer success-related matters.Provide strategic guidance to clients, understanding their unique business needs, and aligning S-Doc's solutions to help them achieve their objectives.Monitor customer health metrics, track customer satisfaction, and proactively address any concerns or risks to ensure long-term retention.
Operational Management
Drive adoption, usage, and value realization for clients through effective onboarding, training, and ongoing engagement strategies.Conduct regular business reviews with clients, analyzing their progress, identifying areas for improvement, and recommending solutions for increased success.
Relationship Management
Build and nurture strong relationships with clients at all levels of the enterprise, acting as a trusted advisor and strategic partner.
Thought Leadership
Stay abreast of industry trends and emerging technologies in customer success, and contribute to the development of customer success strategies and processes.
Demonstrated success in managing and growing key client accounts, driving adoption, and achieving high levels of customer satisfaction.Excellent communication and presentation skills, with the ability to communicate effectively with stakeholders at all levels.Proven ability to understand and translate complex technical concepts into clear, non-technical language.Understanding of enterprise software implementations and ongoing support within IT organizationsFamiliarity with IT/software business processes and workflows.Passion for customer success and a customer-centric mindset, with a track record of going above and beyond to ensure customer success.Highly organized, detail-oriented, and able to prioritize effectively in a fast-paced environment.Familiarity with Salesforce and Salesforce AppExchange is a plusKey RelationshipsInternal: Customer Success, Leadership, Sales, Marketing, Technical Support, and Product.External: Customers of S-Docs, Systems Integrators, Platform and Technology Partners.Years of ExperienceMinimum of 5 years of experience in a client-facing, post-sales role, preferably in a SaaS environment.EducationA
Bachelor's degree in a relevant field is preferredLocation of the RoleAnn Arbor, MI (Hybrid and Remote)Interested in this position? Send your resume along with this position's title to careers@sdocs.com .
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Collaborate closely with cross-functional teams, including Sales, Product, and Support, to ensure seamless customer experiences and resolution of any issues.
Customer Service
Lead and manage a portfolio of key enterprise clients, serving as their primary point of contact for all customer success-related matters.Provide strategic guidance to clients, understanding their unique business needs, and aligning S-Doc's solutions to help them achieve their objectives.Monitor customer health metrics, track customer satisfaction, and proactively address any concerns or risks to ensure long-term retention.
Operational Management
Drive adoption, usage, and value realization for clients through effective onboarding, training, and ongoing engagement strategies.Conduct regular business reviews with clients, analyzing their progress, identifying areas for improvement, and recommending solutions for increased success.
Relationship Management
Build and nurture strong relationships with clients at all levels of the enterprise, acting as a trusted advisor and strategic partner.
Thought Leadership
Stay abreast of industry trends and emerging technologies in customer success, and contribute to the development of customer success strategies and processes.
Demonstrated success in managing and growing key client accounts, driving adoption, and achieving high levels of customer satisfaction.Excellent communication and presentation skills, with the ability to communicate effectively with stakeholders at all levels.Proven ability to understand and translate complex technical concepts into clear, non-technical language.Understanding of enterprise software implementations and ongoing support within IT organizationsFamiliarity with IT/software business processes and workflows.Passion for customer success and a customer-centric mindset, with a track record of going above and beyond to ensure customer success.Highly organized, detail-oriented, and able to prioritize effectively in a fast-paced environment.Familiarity with Salesforce and Salesforce AppExchange is a plusKey RelationshipsInternal: Customer Success, Leadership, Sales, Marketing, Technical Support, and Product.External: Customers of S-Docs, Systems Integrators, Platform and Technology Partners.Years of ExperienceMinimum of 5 years of experience in a client-facing, post-sales role, preferably in a SaaS environment.EducationA
Bachelor's degree in a relevant field is preferredLocation of the RoleAnn Arbor, MI (Hybrid and Remote)Interested in this position? Send your resume along with this position's title to careers@sdocs.com .
#J-18808-Ljbffr