Banking Center and Float Team Manager

SUMMARY:The Banking Center & Float Team Manager leads the Bank's Float Team in addition to supporting Retail Banking Centers in the absence of management. The Banking Center & Float Team Manager will focus on providing leadership, delivering exceptional customer service, business development, and community relations. Responsibilities include exercising sound judgment; guiding the Float team in delivering outstanding customer service; coaching, directing and developing staff; establishing and achieving growth goals; ensuring operational efficiencies; lending; operations; administration of the facility, equipment and budget.ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:Float Team ManagementManages and supports the daily operations of the Bank's Float Team.Provides coaching and support for the development and growth of float team staff.Responsible for managing float performance including ongoing performance feedback and preparation of appropriate disciplinary documentation.Interviews and recommends candidates for float positions.Manages float team schedule for team and across all Banking Centers.In conjunction with the VP of Retail Services assists with training placement, assigning mentors and observing float team members for relationship banker competencies.Assists in facilitating the Relationship Banker assessment process.Provides retail training at Banking Center and Assistant Banking Center Manager meetings.Leadership and Staff SupervisionActively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services.Clearly communicates productivity and performance standards to all Banking Center personnel.Ensures effective communication with staff.Assures compliance and adherence to all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations.Adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.Customer ServiceEngages in leading and coaching the Float and Banking Center teams to deliver exceptional customer service and financial guidance to customers.Develops staff in role of trusted financial advisor.Follows Cape Cod 5 customer service standards to ensure the Float and Banking Center teams provide outstanding service to all new, existing and potential customers.Resolves complex internal and external issues in a timely manner.Business Development and Community RelationsEstablishes and meets business development goals for the Float Team and assigned Banking Center, in line with the organization's corporate goals.Focuses on developing commercial and retail prospects and building on existing customer relationships.Actively participates in centers of influence such as chambers of commerce and business and industry associations. Regularly attends organizations' meetings and develops/builds a referral and potential customer network.Participates in civic and community organizations that benefit the local communities.Banking Center OperationsEnsures that the physical control and daily accounting of cash, checks, and other items of value is properly administered.Ensures satisfactory audit results through compliance with established policies and procedures.Identifies areas for improved workflow efficiencies.Maintains proper Banking Center security.Responsible for the day-to-day appearance and maintenance of the Banking Center.Participates in establishing and managing the assigned Banking Center budget.EDUCATION & CERTIFICATIONS:Bachelor's Degree preferred or combination of secondary education and four years of progressive retail banking experience.FPQP - Financial Paraplanner Qualified Professional designation required, may be obtained within 24 months from date of hire.Notary Public.Medallion Signature Guarantee.National Mortgage Licensing System (NMLS) registration eligibility.KNOWLEDGE, SKILLS & ABILITIES:Four or more years of progressively responsible management experience in retail banking or a financial institution.Thorough knowledge of Bank products and services.Consumer and small business lending origination experience required.Proven ability to conduct business development.Superior customer service and problem-solving skills.Effective training, coaching and mentoring skills.Ability to analyze and interpret general business periodicals, professional journals, and technical procedures.Ability to resolve complex problems.Computer literate, ability to quickly learn, promote and train in new programs and channels, e.g., mobile, digital, online banking.Must have experience with scheduling and analytics software.Ability to work Banking Center hours and attend various in-person community and Bank events.Must have cyber security awareness to protect the digital environment, the Bank, and customers.Excellent verbal and written communication skills.COMPETENCIES:Management Courage.Leadership/Coaching/Development.Business Acumen.Technology Enthusiast/Early Adopter.Critical Thinking Skills.Financial Comprehension.Learning Agility.WORKING RELATIONSHIPS/CONTACTS:Existing and potential customers in all business lines; branch staff (subordinates); all Bank department heads; Bank employees; external business associations; external vendors and consultants; landlord; auditors and regulators; politicians; Bank attorneys.PHYSICAL DEMANDS:Normal Bank physical requirements. In addition, must be able to travel independently within the community and between branches. Must also be able to lift coin (about 50 lbs.) and carry it between the vault and the teller line; crouch down to about two feet off the floor to reach safe deposit boxes; utilize branch equipment such as ATM, check scanner, cash dispenser/recycler, coin counter, coin roller, adding machine, office equipment, and computer. Must be able to effectively communicate with customers and employees.WORKING CONDITIONS:Internal -- work is normally performed in a climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. The noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.External -- Some travel including but not limited to travel to community events, Bank customers, remote Bank locations, and conferences is required; this may include some overnight travel. Environmental conditions are regular office and branch locations of the Bank.

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