Sonic Automotive
Internal Advisor- Momentum VW
Sonic Automotive, Houston, Texas, United States, 77246
Internal Advisor- Momentum VW in Houston, TX at Sonic Automotive
Location:
2405 Richmond AvenueHouston, TX 77098Job Type:
Customer ServiceExperience:
AssociateJob Description
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.Greets customers in a timely, friendly manner.Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.Test-drives the vehicle or refers to the test technician as necessary.Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.Maintains a dealership-prescribed standard for “hours per customer repair order written.”Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.Minimum Qualifications:High school diploma or the equivalent.Ability to read and comprehend instructions and information.Two years of experience in a dealership position.General knowledge of vehicle mechanical operations.ASE certification preferred.Professional personal appearance.Excellent oral and written communication skills.All applicants must be authorized to work in the USA.All applicants must perform duties and responsibilities in a safe manner.All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.All your information will be kept confidential according to EEO guidelines.
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Location:
2405 Richmond AvenueHouston, TX 77098Job Type:
Customer ServiceExperience:
AssociateJob Description
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.Greets customers in a timely, friendly manner.Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.Test-drives the vehicle or refers to the test technician as necessary.Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.Maintains a dealership-prescribed standard for “hours per customer repair order written.”Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.Minimum Qualifications:High school diploma or the equivalent.Ability to read and comprehend instructions and information.Two years of experience in a dealership position.General knowledge of vehicle mechanical operations.ASE certification preferred.Professional personal appearance.Excellent oral and written communication skills.All applicants must be authorized to work in the USA.All applicants must perform duties and responsibilities in a safe manner.All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.All your information will be kept confidential according to EEO guidelines.
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