Acrisure
Customer Support Representative
Acrisure, Dallas, Texas, United States, 75215
Acrisure is a fast-growing fintech leader that operates a global insurance broker. The Company has grown from $38 million to $4 billion in revenue since 2013 and deploys the best of Human and High Tech at scale to reimagine financial service product distribution. Acrisure employs over 14,000 employees across thirteen countries.
Led by co-founder, Chairman and CEO Greg Williams, Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure’s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by High Tech.
Job Summary:
The Customer Support Representative (CSR) primarily supports the AAS Account Management organization with group insurance renewals and quotes as well as other administrative support functions designed to improve customer data quality, communication, and overall customer engagement for the micro and small market group insurance segment ( Responsibilities:Support Customer Solution Consultants and/or Account Managers with renewals, quotes, carrier and customer communication and related activitiesCollect missing information from customers, carriers, and other partners as appropriateMaintain customer information in Agency Management System (AMS)Complete weekly customer AMS workflow and related activitiesUpdate policy information, rates and census data in Benefit Administration Platform and AMSFollow up on service issues and coordinate customer responsePrepare employee communications for renewals and enrollment periodUpdate census and plan featuresOther duties as requiredRequirements:Able to work independently and within a team environmentFamiliarity with AMS or similar customer relationship management softwareEmbraces customer success and demonstrates a “can do attitude”Demonstrates attention to detail and strong organizational skills while working in a fast-paced environmentCan manage multiple customer-related activities simultaneouslyEducation/Experience:Bachelor’s Degree preferred2 years insurance experience, group insurance preferredFamiliarity with AMS or related CRM tools and proficient with MS Office productsPositive track record working in customer serviceBenefits & Perks:Competitive CompensationIndustry Leading HealthcareSavings and InvestmentsCharitable Giving ProgramsOffering hybrid work optionOpportunities for GrowthEducational ResourcesGenerous time awayAcrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.California
residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
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Led by co-founder, Chairman and CEO Greg Williams, Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure’s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by High Tech.
Job Summary:
The Customer Support Representative (CSR) primarily supports the AAS Account Management organization with group insurance renewals and quotes as well as other administrative support functions designed to improve customer data quality, communication, and overall customer engagement for the micro and small market group insurance segment ( Responsibilities:Support Customer Solution Consultants and/or Account Managers with renewals, quotes, carrier and customer communication and related activitiesCollect missing information from customers, carriers, and other partners as appropriateMaintain customer information in Agency Management System (AMS)Complete weekly customer AMS workflow and related activitiesUpdate policy information, rates and census data in Benefit Administration Platform and AMSFollow up on service issues and coordinate customer responsePrepare employee communications for renewals and enrollment periodUpdate census and plan featuresOther duties as requiredRequirements:Able to work independently and within a team environmentFamiliarity with AMS or similar customer relationship management softwareEmbraces customer success and demonstrates a “can do attitude”Demonstrates attention to detail and strong organizational skills while working in a fast-paced environmentCan manage multiple customer-related activities simultaneouslyEducation/Experience:Bachelor’s Degree preferred2 years insurance experience, group insurance preferredFamiliarity with AMS or related CRM tools and proficient with MS Office productsPositive track record working in customer serviceBenefits & Perks:Competitive CompensationIndustry Leading HealthcareSavings and InvestmentsCharitable Giving ProgramsOffering hybrid work optionOpportunities for GrowthEducational ResourcesGenerous time awayAcrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.California
residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
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