Hi-Rise Bread Company
Counter Shift Lead
Hi-Rise Bread Company, Cambridge, Massachusetts, us, 02140
Hi-Rise Bread Co. is hiring Counter Shift Leads! Counter Shift Leads ensure the effective operation of the customer-facing functions of the business by working on all day-to-day aspects of the counter while leading opening and/or closing shifts. They work 4-5 shifts per week (28-40 hours) while excelling in all areas of job performance. They are proficient baristas and are able to work shifts at farmers markets (May-November). Job responsibilities include but are not limited to:
SHIFT LEAD
Lead Counter Staff and Counter Support Staff to ensure the effective performance of all operational areas – quality standards, customer service, product knowledge, workflow procedures, etc.
Lead the execution of daily tasks, including setup and breakdown of product displays, outdoor dining equipment, cleaning, restocking, and side work.
Order intake and inventory management as needed, including incoming deliveries (milk, coffee, etc.) and internal products (frozen foods, refrigerator organization, etc.).
Able to help customers who have complaints and would like to speak to someone in a leadership position.
Attend leadership meetings.
CUSTOMER INTERFACE + ORDER MANAGEMENT
Exhibit exemplary customer service in person and over the phone from order placement through pickup.
Fluency with our menus and point-of-sale system to allow for smooth and efficient transactions.
Knowledge across all product categories to sufficiently answer customer questions, supported by a thoughtful personal experience with products.
Ability to work as a shift’s primary barista.
FARMERS’ MARKETS (May-November)
Ability to perform all aspects of a farmers’ market shift, including market packing and preparation, market setup, customer interface, order processing, and market breakdown.
Experience in a front-of-house role at a café or restaurant is required, ideally with barista experience and in a supervisory capacity. Good candidates for Counter Shift Leads are those who can commit to a year or more of work. Counter Shift Leads receive a competitive base salary and excellent tips. Opportunities for advancement and additional responsibility are available in a variety of capacities. Benefits include shift meals/beverages, employee discounts, and employer-subsidized health insurance.
REQUIREMENTS
Full-time availability.
Strong communication and guest service skills.
Friendly, outgoing personality.
Experience in a front-of-house role in a café or restaurant, ideally with barista experience and in a supervisory capacity.
Established in 1996, Hi-Rise Bread is a family-owned neighborhood bakery and café that offers a wide variety of house-made breads, pastries, confections, beverages, sandwiches, soups, dinners, and wine + spirits. During the summer and fall, Hi-Rise has a presence in many farmers markets throughout Cambridge, Somerville, Boston, and surrounding towns.
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SHIFT LEAD
Lead Counter Staff and Counter Support Staff to ensure the effective performance of all operational areas – quality standards, customer service, product knowledge, workflow procedures, etc.
Lead the execution of daily tasks, including setup and breakdown of product displays, outdoor dining equipment, cleaning, restocking, and side work.
Order intake and inventory management as needed, including incoming deliveries (milk, coffee, etc.) and internal products (frozen foods, refrigerator organization, etc.).
Able to help customers who have complaints and would like to speak to someone in a leadership position.
Attend leadership meetings.
CUSTOMER INTERFACE + ORDER MANAGEMENT
Exhibit exemplary customer service in person and over the phone from order placement through pickup.
Fluency with our menus and point-of-sale system to allow for smooth and efficient transactions.
Knowledge across all product categories to sufficiently answer customer questions, supported by a thoughtful personal experience with products.
Ability to work as a shift’s primary barista.
FARMERS’ MARKETS (May-November)
Ability to perform all aspects of a farmers’ market shift, including market packing and preparation, market setup, customer interface, order processing, and market breakdown.
Experience in a front-of-house role at a café or restaurant is required, ideally with barista experience and in a supervisory capacity. Good candidates for Counter Shift Leads are those who can commit to a year or more of work. Counter Shift Leads receive a competitive base salary and excellent tips. Opportunities for advancement and additional responsibility are available in a variety of capacities. Benefits include shift meals/beverages, employee discounts, and employer-subsidized health insurance.
REQUIREMENTS
Full-time availability.
Strong communication and guest service skills.
Friendly, outgoing personality.
Experience in a front-of-house role in a café or restaurant, ideally with barista experience and in a supervisory capacity.
Established in 1996, Hi-Rise Bread is a family-owned neighborhood bakery and café that offers a wide variety of house-made breads, pastries, confections, beverages, sandwiches, soups, dinners, and wine + spirits. During the summer and fall, Hi-Rise has a presence in many farmers markets throughout Cambridge, Somerville, Boston, and surrounding towns.
#J-18808-Ljbffr