Concordia University, St. Paul
Enrollment CRM Manager
Concordia University, St. Paul, Saint Paul, Minnesota, United States, 55199
Position Overview:
The Enrollment CRM Manager provides functional and technological management and development of the Enrollment Management CRMs, including Slate and Navigate 360. This role is integral to the university's efforts to achieve enrollment goals by overseeing the configuration, support, maintenance, improvement, and assessment of CRM platforms. This position demands a high level of collaboration and solution-oriented thinking to enhance user experience and ensure effective system integration.
Essential Duties:CRM Administration & ConfigurationExecute administrative functions within the CRM systems, including building forms, portals and dashboards, developing workflows, and creating marketing, recruiting, admissions, and enrollment reports and queries.Configure and implement marketing and communication campaigns in collaboration with colleagues.Data Quality Assurance & AuditsEnsure data accuracy and integrity by establishing and executing robust data auditing practices, including creating and managing queries for record verification.Develop and implement data quality assurance protocols to prevent and address discrepancies.System Integration, Imports & MonitoringOversee and monitor integrations between CRM systems, the Student Information System, and middleware products, ensuring seamless data flow and system compatibility.Facilitate and manage data imports and field mapping.Troubleshoot and resolve integration issues to maintain operational efficiency.Documentation & Process ImprovementCreate and maintain comprehensive documentation for processes, policies, procedures, and application configurations as platforms evolve.Establish and refine processes and protocols for data management, quality control, and operational efficiency.Collaborate with team members to enhance CRM functionalities and user experience.Assist in the development and expansion of CRM systems, contributing to continuous improvement and alignment with enrollment goals.Additional DutiesPerform other admissions and enrollment-related tasks and functions as required.Education & Experience:Bachelor’s Degree: Required2+ years: Required
Proven experience in CRM administration and data management.Strong understanding of system integration and data flow.Excellent analytical skills with a focus on data quality assurance.Ability to create detailed documentation and process protocols.Effective communication and collaboration skills.Proficiency in CRM platforms, preferably Slate and Navigate 360.
Thrives in a fast-paced environment and can prioritize competing tasks and deadlines; demonstrated experience as an agile problem solver who can work well in time-sensitive situations.Strong written and oral communication while making effective judgments and having flexibility in planning and organizing your work to achieve the required results.Detail oriented.Ability to build and foster productive relationships, think creatively, take initiative, and have excitement for the possibilities of CRM.Demonstrate ability to meet deadlines and handle and prioritize simultaneous requests.Ability to work as an effective team member and develop training aids and instruction based on needs of end-users.Committed to delivering high-quality, stakeholder-centric care, and customer service.Supplemental Information:It is the policy of CSP to provide equal opportunity to all employees and applicants for employment in accordance with all applicable federal, state, and local laws. The University will not discriminate against or harass any employee or applicant for employment because of race, color, sex, pregnancy, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, gender, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by federal, state or local laws.However, CSP is an institution of the LCMS and, to the extent allowed by law, CSP reserves the right to give preference in employment based on religious tenets.The mission of Concordia University, St Paul, a university of The Lutheran Church- Missouri Synod, is to prepare students for thoughtful and informed living, for dedicated service to God and humanity, and for enlightened care of God's creation, all within the context of the Christian gospel. This mission is rooted in academic excellence and Christian vocation.The vision of Concordia University, Saint Paul, is to be acknowledged as the leading Lutheran university offering exceptional opportunities for students from all backgrounds who seek relevant career preparation and a challenging academic experience coupled with the insights of Lutheran theology.Promise to Students – Concordia University, Saint Paul, empowers you to discover and engage your purpose for life, career and service, in a dynamic, multicultural, urban environment, where Christ is honored, all are welcome, and Lutheran convictions inform intellectual inquiry and academic pursuits.Concordia University owns a 41-acre campus just West of Downtown St. Paul with easy access to light-rail and bus transportation. Only blocks away from popular Summit and Grand Avenues, restaurants, shopping, and cultural activities abound. Concordia is known to have one of the most racially and ethnically diverse university student bodies in the state of Minnesota.Feel free to contact Cassidy Leininger - cleininger@csp.edu, with any questions.
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The Enrollment CRM Manager provides functional and technological management and development of the Enrollment Management CRMs, including Slate and Navigate 360. This role is integral to the university's efforts to achieve enrollment goals by overseeing the configuration, support, maintenance, improvement, and assessment of CRM platforms. This position demands a high level of collaboration and solution-oriented thinking to enhance user experience and ensure effective system integration.
Essential Duties:CRM Administration & ConfigurationExecute administrative functions within the CRM systems, including building forms, portals and dashboards, developing workflows, and creating marketing, recruiting, admissions, and enrollment reports and queries.Configure and implement marketing and communication campaigns in collaboration with colleagues.Data Quality Assurance & AuditsEnsure data accuracy and integrity by establishing and executing robust data auditing practices, including creating and managing queries for record verification.Develop and implement data quality assurance protocols to prevent and address discrepancies.System Integration, Imports & MonitoringOversee and monitor integrations between CRM systems, the Student Information System, and middleware products, ensuring seamless data flow and system compatibility.Facilitate and manage data imports and field mapping.Troubleshoot and resolve integration issues to maintain operational efficiency.Documentation & Process ImprovementCreate and maintain comprehensive documentation for processes, policies, procedures, and application configurations as platforms evolve.Establish and refine processes and protocols for data management, quality control, and operational efficiency.Collaborate with team members to enhance CRM functionalities and user experience.Assist in the development and expansion of CRM systems, contributing to continuous improvement and alignment with enrollment goals.Additional DutiesPerform other admissions and enrollment-related tasks and functions as required.Education & Experience:Bachelor’s Degree: Required2+ years: Required
Proven experience in CRM administration and data management.Strong understanding of system integration and data flow.Excellent analytical skills with a focus on data quality assurance.Ability to create detailed documentation and process protocols.Effective communication and collaboration skills.Proficiency in CRM platforms, preferably Slate and Navigate 360.
Thrives in a fast-paced environment and can prioritize competing tasks and deadlines; demonstrated experience as an agile problem solver who can work well in time-sensitive situations.Strong written and oral communication while making effective judgments and having flexibility in planning and organizing your work to achieve the required results.Detail oriented.Ability to build and foster productive relationships, think creatively, take initiative, and have excitement for the possibilities of CRM.Demonstrate ability to meet deadlines and handle and prioritize simultaneous requests.Ability to work as an effective team member and develop training aids and instruction based on needs of end-users.Committed to delivering high-quality, stakeholder-centric care, and customer service.Supplemental Information:It is the policy of CSP to provide equal opportunity to all employees and applicants for employment in accordance with all applicable federal, state, and local laws. The University will not discriminate against or harass any employee or applicant for employment because of race, color, sex, pregnancy, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, gender, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by federal, state or local laws.However, CSP is an institution of the LCMS and, to the extent allowed by law, CSP reserves the right to give preference in employment based on religious tenets.The mission of Concordia University, St Paul, a university of The Lutheran Church- Missouri Synod, is to prepare students for thoughtful and informed living, for dedicated service to God and humanity, and for enlightened care of God's creation, all within the context of the Christian gospel. This mission is rooted in academic excellence and Christian vocation.The vision of Concordia University, Saint Paul, is to be acknowledged as the leading Lutheran university offering exceptional opportunities for students from all backgrounds who seek relevant career preparation and a challenging academic experience coupled with the insights of Lutheran theology.Promise to Students – Concordia University, Saint Paul, empowers you to discover and engage your purpose for life, career and service, in a dynamic, multicultural, urban environment, where Christ is honored, all are welcome, and Lutheran convictions inform intellectual inquiry and academic pursuits.Concordia University owns a 41-acre campus just West of Downtown St. Paul with easy access to light-rail and bus transportation. Only blocks away from popular Summit and Grand Avenues, restaurants, shopping, and cultural activities abound. Concordia is known to have one of the most racially and ethnically diverse university student bodies in the state of Minnesota.Feel free to contact Cassidy Leininger - cleininger@csp.edu, with any questions.
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