Customer Service Representative

JOIN OUR HISTORIC TOURS OF AMERICA FAMILY!This is a GREAT opportunity to SHINE the spotlight on your CUSTOMER SERVICE skills!!!Position SummaryThe Customer Service Representative gives accurate information about sightseeing tours and guides customers to the Old Town Trolley stops/ticket booths, and effectively controls guest lines and organizes tour departures to ensure tours stay on schedule.What We Offer:Competitive pay and paid trainingAll FT Employees are eligible for 2 weeks of paid vacation time as well as company-sponsored health and wellness plansAll FT, PT, and Seasonal employees are eligible for:Paid sick time401K plan with company matching*Flexible schedules, including a combination of weekdays and weekendsFun, upbeat work environment with various awards and recognition celebrations throughout the yearTeladoc - 24 hr. access to a doctor by phone or computer for employee and their dependents. Employer pays 100%Discounts in retail stores and free admission to all company attractionsOperating tours, attractions, and retail in Boston, Key West, Nashville, San Diego, St. Augustine, Savannah, San Antonio, and Washington, DC since 1980!Start your new Career With Us Today!*Eligibility requirements may applyRequired Knowledge, Skills, and AbilitiesMust be able to board and exit the trolley and assist guests with boarding and exitingAccurately handle money, credit cards, and cash receiptsAbility to work independently over long periods within the scope of established rules and regulations to satisfy the needs of our guestsAbility to stand for long periods and work outside in various temperatures and weather conditionsAbility to handle stressful situations and difficult people both in person and via radio while maintaining a professional demeanorAbility to read, write, and speak fluent English to communicate with fellow CASTmembers and the publicAbility to work flexible shifts, including days, evenings, weekends, and holidaysQualificationsHigh school graduate or equivalent preferredPrior customer service experience preferredOutgoing and enjoy working with the public

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