Team Lead - Financial Clearance

POSITION SUMMARY:The Team Lead is responsible for helping oversee the operations of clerical support staff by managing interactions between patients, providers, and administration to improve customer service and employee satisfaction, assignment of tasks to ensure completion, oversee reception by acting as a resource for information and difficult situations, while maintaining open communication with staff, patients, providers and supervisors to assure operational goals are met. Highly focused position to ensure that the Patient Access staff possess a deep knowledge of what constitutes high-quality service from the perspective of all customers. This position will collaborate with PAS leadership and site leadership to ensure a proper and excellent patient experience is achieved. Responsible for the overall day-to-day administrative operations and delivery of the critical components of the front-end business.RESPONSIBILITIES:Oversees and coordinates the flow of the daily functions of the Financial Patient Access Services Sub-department. Including but not limited to Denial Representatives, Self-Pay Representatives and Financial Coordinators.Coordinates with the Manager to ensure appropriate staffing levels are met based on operational needs and handles/arranges coverage call-outs.Collaborates with leadership on performance expectations, and regulatory and accreditation mandates.Participates in projects, data collection, and other activities designed to enhance patient experience.Works intra-interdepartmentally to facilitate resolution of registration errors.Stays abreast of insurance compliance, guidelines, and updates.Works closely with Patient Access Trainers to ensure all new hires have the necessary access to hospital systems.Maintains cash collections, supply orders, and office equipment servicing.Responsible for special projects as needed and assigned while keeping PAS leadership properly informed.Prepares unique and recurring reports as needed and assigned.Delivers excellent customer service by exhibiting courtesy, direction, image, introduction, dignity, comfort, information, response, confidentiality and teamwork.Acts as a liaison between SBSH and SBUH counterpart for revenue cycle-related concerns.Review any denials received with staff, determine the root cause for preventative measures, and assist with any questions/concerns they may have (i.e. educate and assist with obtaining backdates authorizations).Covers and supports registration clerical responsibilities as needed.Assists patients with the completion of Medicaid applications by conducting onsite room and home visits.Serves as a point-of-contact for patients who wish to apply for charity care.Manages the financial process to maximize payment from commercial, managed care plans, and government programs.Creates and maintains spreadsheets and databases and conducts account reconciliations.Reports monthly statistics at Revenue Cycle meetings.Attends Social Services and other Government agencies appointments.Collaborates with the Patient Financial Services Department and Patient Accounts Department to aid in the potential eligibility of patients for financial assistance programs.Abides by documentation guidelines consistently.Adheres to all company and department policies and procedures in confidentiality, regulatory and/or contractual mandates, and HR policy.Compiles with departmental dress code and maintains a neat appearance.Performs other department-related duties as deemed appropriate by the Patient Access Services Manager and Director.REQUIREMENTS, EXPERIENCE AND QUALIFICATIONS:This position will be located in West Hampton Beach.Associate's degree in Business, Finance, or Health Administration required.Two (2) years of specific experience required.Two (2) years as a Financial Coordinator/Medicaid Coordinator required.Three (3) years Staff supervision experience required.Minimum of Five (5) years' knowledge in Healthcare, Revenue Cycle, and/or Business Office required.Minimum of three (3) years' experience in staff supervision/leadership required.Strong interpersonal, communication, and multitasking skills.Must possess quantitative analytical skills and computer savviness including Microsoft Office, Word, Excel, and PowerPoint.Ability to establish and maintain positive and cooperative working relationships with those contacts in the work at all levels with a focus on quality service to internal and external customers.Attention to detail and accuracy.Excellent organizational skills.Ability to work in highly stressful situations.Innovative and critical thinking skills.Strong office skills and computer (Excel) keyboarding skills required.Ability to work with minimal supervision.PHYSICAL DEMANDS:Excellent auditory and visual acuity.Ability to transfer patients in and out of vehicles.Ability to transfer patients in and out of wheelchairs and able to push wheelchairs.Travel to other sites may be required.Must be able to lift up to 25 pounds.Prior to start date, the selected candidate must meet the following requirements:Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Southampton's Employee Health Services.Successfully complete a 4-panel drug screen.Meet Regulatory Requirements for pre-employment screenings.Provide a copy of any required New York State license(s)/certificate(s).Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.Stony Brook Southampton Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.Company Overview:Stony Brook Southampton Hospital as part of the Stony Brook Medicine provides direct access to the highest level of academic-based medical care. Located in the heart of the village of Southampton, two hours from New York City, the hospital provides healthcare services to a diverse community of year-round residents, second homeowners and vacationers. The population, about 75,000 in the winter months, increases sharply to more than 300,000 in the summer. Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace by

Newsday

among large employers (defined as having 500+ employees).StaffCo is a Professional Employer Organization, commonly referred to as a PEO. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Southampton employees and responsible for employment, including the day-to-day direction and supervision of work. StaffCo is fully responsible for providing all Payroll and Human Resource services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all benefits for which one is eligible. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.Job Number:

2402882Job Field:

OtherPrimary Location:

US-NY-SouthamptonDepartment/Hiring Area: Patient Access Services

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