Money Fit by DRS
Call Center Manager
Money Fit by DRS, Des Moines, Iowa, United States,
Why Block Imaging?Be part of a positive work community where team member's ideas and contributions are valued.Offering a healthy work-life balance.Our culture encourages professional development and seeking out opportunities for growth.The medical imaging industry is a stable and growing worldwide market.Block Imaging is hiring a skilled and goal-driven
Call Center Manager
to help us run our call center more efficiently. As our Call Center Manager, you will monitor and supervise daily activities in the call center, implement goals and objectives, and develop strategies that will elevate and improve customer satisfaction. You will be responsible for hiring and training new staff members and guiding them through difficult calls and inquiries.Additionally, you will organize and manage training sessions, schedules, and shifts, evaluate staff performance, and collect and analyze call center data and metrics. Your goal will be to ensure adherence to the company’s policies and procedures and make sure all customer inquiries are handled professionally and timely.In order to ensure success as a Call Center Manager, you should have outstanding leadership, communication, problem-solving, and analytical skills.Duties & Responsibilities:Monitor and supervise daily operations and activities in the call centerHire, train, and manage call center representativesDevelop and implement objectives and goals for call center activitiesEffectively plan resources to maximize productivity (people, supplies, technology, etc)Evaluate staff performance and effectiveness to ensure high customer service standardsGuide and lead call center representatives through difficult calls and issuesAnalyze call center data and metrics to prepare reports for upper managementPrepare and manage schedules and shiftsMonitor calls to improve quality, minimize errors, and evaluate performanceEstablish strategies to increase customer satisfaction and call center productivityOrganize training sessions on topics such as conflict resolution and problem-solvingGather and analyze call center statistics, such as sales rates, costs, metrics, etcMonitor and manage budgets and expensesEnsure customer inquiries are handled timely and professionallyEnsure representatives adhere to established policies and proceduresManager Requirements:High school diploma/GEDBachelor’s degree in business, business management, communications, or a related field is preferredPrevious working experience in customer service or call center environmentUnderstanding of budgeting and performance evaluation proceduresKnowledge of computer software and phone systemsThe ability to lead, coach, and motivate team membersExceptional customer service and communication skillsStrong problem-solving abilitiesExcellent analytical skillsAbility to work under pressureBenefits and Perks:We live out our mission, People Matter, through the care and benefits we provide our team.Health, Vision, Dental & More:
Competitive insurance coverage including - medical, dental, and vision coverage.Paid Time Off:
Full-time team members start at sixteen days of PTO and receive two “people matter” days for volunteering in your community.Profit Sharing:
Quarterly bonuses to team members based on meeting company profitability goals.Investment Plan/Budgeting:
Investment planning with a variety of options for deferrals and a generous company match. And financial planning tools and training.Tuition Assistance:Paid Parental Leave:
Up to three weeks of paid parental leave following a qualified Family and Medical Leave Act (FMLA) qualified and approved leave.Environment:
Casual dress, BBQs, holiday parties, book clubs, lunch-and-learns, and many more community-driven opportunities to bond as a team and grow as an individual.Block Imaging is an Equal Opportunity Employer.The above information indicates the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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Call Center Manager
to help us run our call center more efficiently. As our Call Center Manager, you will monitor and supervise daily activities in the call center, implement goals and objectives, and develop strategies that will elevate and improve customer satisfaction. You will be responsible for hiring and training new staff members and guiding them through difficult calls and inquiries.Additionally, you will organize and manage training sessions, schedules, and shifts, evaluate staff performance, and collect and analyze call center data and metrics. Your goal will be to ensure adherence to the company’s policies and procedures and make sure all customer inquiries are handled professionally and timely.In order to ensure success as a Call Center Manager, you should have outstanding leadership, communication, problem-solving, and analytical skills.Duties & Responsibilities:Monitor and supervise daily operations and activities in the call centerHire, train, and manage call center representativesDevelop and implement objectives and goals for call center activitiesEffectively plan resources to maximize productivity (people, supplies, technology, etc)Evaluate staff performance and effectiveness to ensure high customer service standardsGuide and lead call center representatives through difficult calls and issuesAnalyze call center data and metrics to prepare reports for upper managementPrepare and manage schedules and shiftsMonitor calls to improve quality, minimize errors, and evaluate performanceEstablish strategies to increase customer satisfaction and call center productivityOrganize training sessions on topics such as conflict resolution and problem-solvingGather and analyze call center statistics, such as sales rates, costs, metrics, etcMonitor and manage budgets and expensesEnsure customer inquiries are handled timely and professionallyEnsure representatives adhere to established policies and proceduresManager Requirements:High school diploma/GEDBachelor’s degree in business, business management, communications, or a related field is preferredPrevious working experience in customer service or call center environmentUnderstanding of budgeting and performance evaluation proceduresKnowledge of computer software and phone systemsThe ability to lead, coach, and motivate team membersExceptional customer service and communication skillsStrong problem-solving abilitiesExcellent analytical skillsAbility to work under pressureBenefits and Perks:We live out our mission, People Matter, through the care and benefits we provide our team.Health, Vision, Dental & More:
Competitive insurance coverage including - medical, dental, and vision coverage.Paid Time Off:
Full-time team members start at sixteen days of PTO and receive two “people matter” days for volunteering in your community.Profit Sharing:
Quarterly bonuses to team members based on meeting company profitability goals.Investment Plan/Budgeting:
Investment planning with a variety of options for deferrals and a generous company match. And financial planning tools and training.Tuition Assistance:Paid Parental Leave:
Up to three weeks of paid parental leave following a qualified Family and Medical Leave Act (FMLA) qualified and approved leave.Environment:
Casual dress, BBQs, holiday parties, book clubs, lunch-and-learns, and many more community-driven opportunities to bond as a team and grow as an individual.Block Imaging is an Equal Opportunity Employer.The above information indicates the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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