Client Support Specialist

Position OverviewThe Client Support Specialist (CSS) serves as the primary point of contact for multiple Zelis Clients post Go-Live for processing of Claims Communications, Payments, and/or ID cards. The CSS is responsible for assisting the client with the successful processing of Zelis services, performs day-to-day functions of managing the account, and makes decisions on how to approach projects for best results. This role supports the Payments Optimization Business Unit/Service Operations.Key ResponsibilitiesParticipates in regular meetings with stakeholders, to provide leadership and technical solutions to accomplish business objectives.Communicates & supports the Zelis Client Services vision/direction with clients and team members.Develops and sustains productive customer relationships.Proactively identifies complex problems; identifies, proposes, and implements solutions in a deadline driven environment.Establishes courses of action for self and others to ensure that work is completed efficiently.Supports continuous improvement efforts both internally and externally.Provides high level of customer service and satisfaction on all team accounts.Expands knowledge of Zelis and client's business processes, technical systems, software, and delivery processes for case/issue management.Continual adherence of HIPAA, Compliance & Security policies.Required Qualifications2+ years of Previous Customer Service experience.Experience working as a relationship or client service manager, implementation and/or project management.Preferred QualificationsExperience in gathering business requirements, root cause analysis, business rule configuration, and/or testing software configuration.Knowledge of Jira and/or Salesforce.EducationHigh school Diploma or GED is required.Bachelor's Degree Preferred in business, healthcare, or technology.Location and Workplace FlexibilityWe have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

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