Holman Enterprises
Analyst - Service/Operations Transformation
Holman Enterprises, Mount Laurel, New Jersey, United States,
Analyst - Service/Operations Transformation
Location: Mount Laurel, NJ (US)
Time Type: Full time
Posted On: 10 Days Ago
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
What will you do?
Collaborate with Client Relations, Operations, and Transformation teams to develop an understanding of needs and communicate findings.
Develop and lead new, innovative analyses which may include:
Dataset manipulation and transformation
Piloting of AI and machine learning analytical techniques and technologies
Transformation of static reporting into dynamic visualizations
Take ownership of project work associated with the rollout of the Customer Support Center and transition to Salesforce as a CRM tool.
Support efforts around Support Center Customer Adoption.
Identify efficiencies between internal departments to aid in successful rollout of the Customer Support Center and Salesforce transition.
Interpret and translate results, trends, and takeaways to team members, clients, and executive leadership with varying levels of subject matter knowledge.
Exhibit ownership and initiative in all aspects of the role, including, but not limited to:
Presenting to internal stakeholders
Anticipating needs from the business and effectively problem-solving
Identifying areas of opportunity within team and business and presenting creative solutions
Mine and analyze data from company databases to drive optimization and improvement of product development, processes, and business strategies.
Remain current with technical and industry knowledge.
Perform all other duties and special projects as assigned.
What are we looking for?
Bachelor’s degree in a related field.
Additional education, certifications, or other distinctions are a plus.
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, Tableau, etc.).
2+ years related experience.
Proficiency with mathematics and statistical analysis preferred.
Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.
Proactive, organized approach to multitasking and prioritization.
Effectively manages time and consistently meets deadlines with some guidance from manager.
Ability to communicate effectively to all levels of the organization.
Ability to summarize and express information and ideas in a clear and organized manner.
Responds to non-standard requests; investigates with assistance from others as needed.
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $56,400.00 - $81,775.00 USD annually for full time employees.
Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#J-18808-Ljbffr
Location: Mount Laurel, NJ (US)
Time Type: Full time
Posted On: 10 Days Ago
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
What will you do?
Collaborate with Client Relations, Operations, and Transformation teams to develop an understanding of needs and communicate findings.
Develop and lead new, innovative analyses which may include:
Dataset manipulation and transformation
Piloting of AI and machine learning analytical techniques and technologies
Transformation of static reporting into dynamic visualizations
Take ownership of project work associated with the rollout of the Customer Support Center and transition to Salesforce as a CRM tool.
Support efforts around Support Center Customer Adoption.
Identify efficiencies between internal departments to aid in successful rollout of the Customer Support Center and Salesforce transition.
Interpret and translate results, trends, and takeaways to team members, clients, and executive leadership with varying levels of subject matter knowledge.
Exhibit ownership and initiative in all aspects of the role, including, but not limited to:
Presenting to internal stakeholders
Anticipating needs from the business and effectively problem-solving
Identifying areas of opportunity within team and business and presenting creative solutions
Mine and analyze data from company databases to drive optimization and improvement of product development, processes, and business strategies.
Remain current with technical and industry knowledge.
Perform all other duties and special projects as assigned.
What are we looking for?
Bachelor’s degree in a related field.
Additional education, certifications, or other distinctions are a plus.
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, Tableau, etc.).
2+ years related experience.
Proficiency with mathematics and statistical analysis preferred.
Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.
Proactive, organized approach to multitasking and prioritization.
Effectively manages time and consistently meets deadlines with some guidance from manager.
Ability to communicate effectively to all levels of the organization.
Ability to summarize and express information and ideas in a clear and organized manner.
Responds to non-standard requests; investigates with assistance from others as needed.
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $56,400.00 - $81,775.00 USD annually for full time employees.
Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#J-18808-Ljbffr