Sanderling Resort
Director of Catering & Event Services
Sanderling Resort, Duck, North Carolina, United States,
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.
Join our vibrant team at The Sanderling Resort, where luxury meets relaxation at our beautiful beachfront resort! As a premier destination for leisure and events, we pride ourselves on exceptional service and unforgettable experiences. Our strength is our people—the heartbeat of our organization, fueling excellence through passion and dedication.
Director of Catering and Event ServicesOverview:
Positioning the Resort in the luxury events and social market for an extraordinary debut
Delivering exceptional service that reflects our commitment to professionalism and guest satisfaction
Leading and managing the Event Services and Catering Sales Team to uphold service standards and exceed guest expectations
Developing and maintaining a sales-oriented office that synergizes with the hotel’s sales and marketing efforts
Supervising the Team, ensuring accuracy and effectiveness in all written communications such as Banquet Event Orders and Resumes
Meeting revenue and profitability targets through innovative sales activities and event experience enhancements
Proactively addressing guest concerns with professionalism and efficiency
Maximizing profitability through effective space utilization, accurate forecasting
Contributing to recruiting, training, and developing Events and Catering Sales Staff
Collaborating on and executing catering promotions to drive revenue and enrich guest experiences
Developing and managing catering sales revenue and operational budgets, with detailed forecasting and reporting
Ensuring seamless coordination between sales and operations, maintaining a high level of service delivery
Reviewing and assigning booking turnover files and finalizing requirements for definite group events to maximize revenue through upselling
Personally overseeing groups during their stay to fulfill contractual obligations
Participating in annual hotel marketing plan and budget development
Identifying and developing potential candidates for future promotions
Representing the hotel at social events in a professional capacity as needed
Working collaboratively with the Executive Chef and Director of Food & Beverage on creating compelling and unique menus
Budgeting and forecasting banquet & catering food, beverage, room rentals, and audio-visual services
Qualifications:
Two years combined prior Catering and supervisory experience preferred. Minimum of one year supervisory experience or 3-5 years comparable catering, hospitality or related experience.
Must have demonstrated Catering Sales Leadership for at least two (2) years.
Ability to travel for sales calls and represent the company at industry events as needed focused primarily on social catering showcases and tradeshows.
Proven track record in market penetration and segment development.
Strong organizational and analytical skills with the ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office and relevant Sales systems; Delphi experience preferred.
Effective communication skills in English; proficiency in a second language desirable.
Ability to work collaboratively in a team and maintain confidentiality.
Sound judgment and decision-making skills.
Self-motivation and dedication to exceptional customer service.
Thorough knowledge of food and beverage products, proper preparation and presentation of foods and beverage items.
Ability to prepare signage for Catering functions.
Ability to grasp, lift and/or carry, or otherwise move goods weighing a maximum of 50 lbs. on an occasional basis.
Ability to read, write and speak effectively in English to comprehend and communicate job functions.
Ability to create special themes and menus.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse tense situations, collect accurate information and resolve conflicts.
Negotiate, prepare and write contracts and enter information into sales system.
Interact with clients to determine needs and direct staff accordingly. Respond to telephone and walk-in inquiries of potential guests.
Maintains vacation schedule for proper staffing.
Performs other duties as requested, such as attending outside V.I.P. parties and social events.
Attend menu, staff, and other Hotel meetings.
Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.
#J-18808-Ljbffr
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.
Join our vibrant team at The Sanderling Resort, where luxury meets relaxation at our beautiful beachfront resort! As a premier destination for leisure and events, we pride ourselves on exceptional service and unforgettable experiences. Our strength is our people—the heartbeat of our organization, fueling excellence through passion and dedication.
Director of Catering and Event ServicesOverview:
Positioning the Resort in the luxury events and social market for an extraordinary debut
Delivering exceptional service that reflects our commitment to professionalism and guest satisfaction
Leading and managing the Event Services and Catering Sales Team to uphold service standards and exceed guest expectations
Developing and maintaining a sales-oriented office that synergizes with the hotel’s sales and marketing efforts
Supervising the Team, ensuring accuracy and effectiveness in all written communications such as Banquet Event Orders and Resumes
Meeting revenue and profitability targets through innovative sales activities and event experience enhancements
Proactively addressing guest concerns with professionalism and efficiency
Maximizing profitability through effective space utilization, accurate forecasting
Contributing to recruiting, training, and developing Events and Catering Sales Staff
Collaborating on and executing catering promotions to drive revenue and enrich guest experiences
Developing and managing catering sales revenue and operational budgets, with detailed forecasting and reporting
Ensuring seamless coordination between sales and operations, maintaining a high level of service delivery
Reviewing and assigning booking turnover files and finalizing requirements for definite group events to maximize revenue through upselling
Personally overseeing groups during their stay to fulfill contractual obligations
Participating in annual hotel marketing plan and budget development
Identifying and developing potential candidates for future promotions
Representing the hotel at social events in a professional capacity as needed
Working collaboratively with the Executive Chef and Director of Food & Beverage on creating compelling and unique menus
Budgeting and forecasting banquet & catering food, beverage, room rentals, and audio-visual services
Qualifications:
Two years combined prior Catering and supervisory experience preferred. Minimum of one year supervisory experience or 3-5 years comparable catering, hospitality or related experience.
Must have demonstrated Catering Sales Leadership for at least two (2) years.
Ability to travel for sales calls and represent the company at industry events as needed focused primarily on social catering showcases and tradeshows.
Proven track record in market penetration and segment development.
Strong organizational and analytical skills with the ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office and relevant Sales systems; Delphi experience preferred.
Effective communication skills in English; proficiency in a second language desirable.
Ability to work collaboratively in a team and maintain confidentiality.
Sound judgment and decision-making skills.
Self-motivation and dedication to exceptional customer service.
Thorough knowledge of food and beverage products, proper preparation and presentation of foods and beverage items.
Ability to prepare signage for Catering functions.
Ability to grasp, lift and/or carry, or otherwise move goods weighing a maximum of 50 lbs. on an occasional basis.
Ability to read, write and speak effectively in English to comprehend and communicate job functions.
Ability to create special themes and menus.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse tense situations, collect accurate information and resolve conflicts.
Negotiate, prepare and write contracts and enter information into sales system.
Interact with clients to determine needs and direct staff accordingly. Respond to telephone and walk-in inquiries of potential guests.
Maintains vacation schedule for proper staffing.
Performs other duties as requested, such as attending outside V.I.P. parties and social events.
Attend menu, staff, and other Hotel meetings.
Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.
#J-18808-Ljbffr