Client Service Representative

MSI Credit Solutions is growing and looking to add to our Client Services team. Come join one of Dallas' Best Places to Work; a team that motivates, educates, and helps consumers reach their financial goals. MSI Credit Solutions provides personal growth and development opportunities to our team members. Our goal is to create a thriving, inclusive and diverse team where people love their work and working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better future. We highly value the uniqueness of every individual at our organization.Qualifications:2+ years of customer support experienceStrong communication skills and attention to detailProficient in Microsoft OfficeProblem-solving abilityReliable and punctualPositive and driven attitudeExperience with CRM systems and best practicesAbility to work under pressureStrong time management and multi-tasking skillsResponsibilities:Handle 35+ inbound calls dailyInteract with customers in a friendly and professional mannerHandle email inquiries, routing calls to the appropriate departmentsKeep record of customer interactions, including inquiries, complaints, and feedback for analysis and improvementUpload documents to existing client filesHandle customer requests and resolve issues with empathy and understandingEvaluate Credit Reports and advise clients on ways to improve credit scoresProvide accurate and timely information about our servicesResolve customer complaints and inquiries in a timely and effective mannerMaintain a high level of client satisfaction to ensure client retentionAsk for referralsMeet or exceed performance goalsContinuously learn about services and industry trends to provide better service to customersWhat we offer:Pay: Hourly depends upon experienceWeekly pay & monthly bonusesFree credit repair (provided after 90 days of employment)Medical insurance, dental insurance, and free life insuranceVacation and paid sick time available after 90 days of employmentAdvancement opportunitiesMaternity and paternity leaveOur facilities:Secured facilitiesCovered parkingFree fitness center onsiteOnsite deli, restaurant, and hotelCall our Recruiting department for immediate consideration or send an updated resume.

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