Arthur J. Gallagher & Co. (AJG)
Client Service Executive
Arthur J. Gallagher & Co. (AJG), Metairie, Louisiana, us, 70011
Introduction
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
We are looking for a Client Service Executive who is responsible for the day-to-day account management of Gallagher’s relationships with assigned clients as their primary role. You will lead client service teams to identify and meet client needs and thereby retain and grow a profitable book of business. Through service, pricing, consultation, and reporting, you will promote the value Gallagher delivers to clients.
How you'll make an impact
Retains and grows Gallagher’s business, cultivating relationships with senior-most client decision-makers in the client organization as well as with day-to-day client contacts.Drives the renewal process, assembling the appropriate team to develop and implement the client-specific renewal strategy.Coordinates with Brokers in the development and delivery of renewal strategies.Facilitates critical relationships between clients and insurers.Ensures client service team understanding of client needs, service delivery methods, and the economic framework relevant to services delivered.Leads stewardship planning and delivery.Ensures overall account profitability with a value-based approach for the scope of service and costs associated with the client plan.Educates clients in risk management, risk transfer, market issues and relevant trends including appropriate benchmarking.Marshals appropriate Gallagher resources to support clients in unusual circumstances such as large claims.Involves others across geographic (including international), functional and business unit boundaries to define interdependent responses to opportunities to grow the business.Manages input to and follow-up on invoicing and receivables process for assigned clients, ensuring timely collections.
About You
Required:Bachelor's degree with 5+ years client service and/or claims management experience –OR– High School degree/GED with 10+ years client service and/or claims management experience.Commercial property/casualty insurance experience with a valid p/c license.Ability to travel up to 25% of the time.Proficiency vital in Microsoft office applications and in using technology as a tool to improve efficiency and quality.Previous experience in managing client relationships.Must possess strong written and verbal communication skills.Preferred:Ability to build collaborative and mutually meaningful relationships with internal and external clients.Ability to facilitate and/or lead group meetings with internal and external clients.Ability to effectively manage/balance multiple and sometimes competing priorities.Ability to be comfortable analyzing and using data to make decisions.Ability to work in a self-directed manner.Ability to act as a role model for dedication and Gallagher's shared values.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the
minimum core benefits
you’ll get, depending on your job level these benefits may improve:Medical/dental/vision plans, which start from day one!Life and accident insurance.401(K) and Roth options.Tax-advantaged accounts (HSA, FSA).Educational expense reimbursement.Paid parental leave.Other benefits include:Digital mental health services (Talkspace).Flexible work hours (availability varies by office and job function).Training programs.Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.Charitable matching gift program.And more...
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Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
We are looking for a Client Service Executive who is responsible for the day-to-day account management of Gallagher’s relationships with assigned clients as their primary role. You will lead client service teams to identify and meet client needs and thereby retain and grow a profitable book of business. Through service, pricing, consultation, and reporting, you will promote the value Gallagher delivers to clients.
How you'll make an impact
Retains and grows Gallagher’s business, cultivating relationships with senior-most client decision-makers in the client organization as well as with day-to-day client contacts.Drives the renewal process, assembling the appropriate team to develop and implement the client-specific renewal strategy.Coordinates with Brokers in the development and delivery of renewal strategies.Facilitates critical relationships between clients and insurers.Ensures client service team understanding of client needs, service delivery methods, and the economic framework relevant to services delivered.Leads stewardship planning and delivery.Ensures overall account profitability with a value-based approach for the scope of service and costs associated with the client plan.Educates clients in risk management, risk transfer, market issues and relevant trends including appropriate benchmarking.Marshals appropriate Gallagher resources to support clients in unusual circumstances such as large claims.Involves others across geographic (including international), functional and business unit boundaries to define interdependent responses to opportunities to grow the business.Manages input to and follow-up on invoicing and receivables process for assigned clients, ensuring timely collections.
About You
Required:Bachelor's degree with 5+ years client service and/or claims management experience –OR– High School degree/GED with 10+ years client service and/or claims management experience.Commercial property/casualty insurance experience with a valid p/c license.Ability to travel up to 25% of the time.Proficiency vital in Microsoft office applications and in using technology as a tool to improve efficiency and quality.Previous experience in managing client relationships.Must possess strong written and verbal communication skills.Preferred:Ability to build collaborative and mutually meaningful relationships with internal and external clients.Ability to facilitate and/or lead group meetings with internal and external clients.Ability to effectively manage/balance multiple and sometimes competing priorities.Ability to be comfortable analyzing and using data to make decisions.Ability to work in a self-directed manner.Ability to act as a role model for dedication and Gallagher's shared values.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the
minimum core benefits
you’ll get, depending on your job level these benefits may improve:Medical/dental/vision plans, which start from day one!Life and accident insurance.401(K) and Roth options.Tax-advantaged accounts (HSA, FSA).Educational expense reimbursement.Paid parental leave.Other benefits include:Digital mental health services (Talkspace).Flexible work hours (availability varies by office and job function).Training programs.Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.Charitable matching gift program.And more...
#J-18808-Ljbffr