Customer Support Specialist

JobTreadCustomer Support Specialist(Full time/ On Location in Dallas, Texas/ Base Salary + Bonus)JobTread is searching for a Customer Support Specialist to join our growing team to work onsite at our headquarters in Dallas, TX. This position is responsible for assisting with the implementation of new customer accounts, responding to support requests, and helping in other ways to ensure we are delivering the highest levels of customer service.Strong Customer Support Specialists demonstrate high technical aptitude, are great at working with Excel, show strong attention to detail, are friendly and approachable, and demonstrate a willingness to go above and beyond to meet customer needs. We don't do the sit at home and work by yourself thing. Our team enjoys collaborating and being around other driven and motivated people. If you are looking for the opportunity to join a rapidly growing company in an entrepreneurial, team-based environment, come check us out!Responsibilities

Reformat customer data and process imports into the JobTread platformRespond and resolve customer support requests and answer general system questionsAssist with Zapier integrations to connect JobTread with other technologiesProvide inbound phone and email support as neededConduct product trainings via Zoom when Customer Success reps are unavailableBecome a JobTread product expert and quickly learn ongoing product updatesContribute ongoing feedback to improve customer implementation workflowsWork closely with the Development Team to identify and communicate product issues and development requestsIdeal Candidates

Expert using Excel and can work through data formatting very quicklyStrong attention to detail, positive attitude, and a clear communicatorAmbitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solverThrive in a dynamic, collaborative environment with a passion for achieving resultsYou see problems coming and get in front of them; you follow up and get things doneOrganized, thorough, efficient, and complete tasks appropriately in a timely mannerAbility to manage multiple projects simultaneouslyGreat with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in betweenCan be flexible with after-hours work on occasion for specific customer needsPrior work experience or knowledge of the construction industry is a plusExperience with productivity tools like Salesforce, Slack, etc also a plusBachelor's Degree or equivalent experience preferredPerks

Join a small, growing team as an early team member.Upward career mobility at a high-growth startup.Make an impact and advance your career development.Opportunity to become an innovator and solve real-world problems for construction.Creative and entrepreneurial working environmentWork every day with successful, smart, and highly motivated people.Electronic standing/sitting desks with top of the line secondary monitors.Weekly Team Lunch, Happy Hours, and other team events.Casual dress code.Flexible schedule.Benefits

Dental, health, and vision insurancePaid trainingTravel reimbursementVacation and other Paid Time OffAbout JobTread

JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion.Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread.JobTread's mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas, TX right off Interstate 635 & Coit Rd.JobTread is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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