City of New York
Senior Program Manager, IT Program Management Office
City of New York, Lincoln, Nebraska, United States, 68511
The NYCHA IT Enterprise Solutions Management (ESM) team is responsible for implementing innovative, sustainable, and customer-focused technology solutions. The IT Program Management Office (PMO) within ESM oversees the delivery of a portfolio of 70+ active projects across CRM, Maximo work order, infrastructure, cyber security, and central office applications.
The IT PMO seeks a motivated candidate to serve as Senior Program Manager to drive end-to-end program/project delivery including enterprise-wide programs, their related sub-projects and larger projects. The Senior Program Manager will accomplish these responsibilities and goals by collaborating with third party systems integrators, IT staff, other business units within NYCHA, and Executive staff in the orchestration and organization of activities. This position requires leadership, confidence, independent action, initiative, a sense of urgency, openness to feedback, the ability to make decisions/take responsibility for them and managing to target outcomes.
ResponsibilitiesResponsibilities will include, but are not limited to the following:Develop close working relationships with business leads and technical teams to ensure smooth collaboration throughout the project lifecycle.Develop and maintain a program roadmap in partnership with stakeholders, prioritizing solutioned demands that are ready for fulfillment.Ensure projects are sequenced for delivery, and effectively managed throughout the project lifecycle such that project objectives are met and expectations for delivery are appropriately set.Determine resource requirements, including the definition of team roles and responsibilities, evaluation of skills and bandwidth, and coordination of staff/vendor resource assignments.Manage IT project managers coordinating project activities of business stakeholders, support teams, technical infrastructure teams, and application teams throughout the project lifecycle.Identify future support needs and work with appropriate units to ensure effective operationalization of solutions.Work with change networks, OCM and training teams to ensure new solutions are effectively adopted by users.Communicate frequently with executive leadership about project/program health, highlighting any risks, issues, and variances from the project plan status, and prepare senior level reports for executive management.Maintain accurate and complete data for projects in ServiceNow to drive executive reporting and KPIs.Build and maintain strong relationships with vendors and hold them accountable for deliverables, timelines, and payment terms. Monitor vendor performance throughout the project lifecycle.Serve as IT lead in the development of IT project solicitation documents such as Request for Proposals (RFP), Request for Information (RFI), and other public bidding solicitations; serve as IT lead in vendor evaluation and selection processes.Coach project managers on best practices for project management, including but not limited to schedule management, risk management, scope management, stakeholder management, and change management.Ensure that staff and consultants are adhering to published PMO methodologies, templates, and development standards throughout the project lifecycle.
NOTE: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Computer Systems Manager to be considered.
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program.
Minimum QualificationsA master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; orA baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; orA four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; orA satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.
In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.
Preferred SkillsBachelor’s or master's degree in computer science, information systems, related field or equivalent work experience.10+ years of experience managing IT projects through all phases of the SDLC including initiation, requirements, planning, design, build, test, and deploy.5 years of experience at an enterprise level in overseeing large-scale, complex IT projects consisting of cross-functional project team members, IT consultants, and third-party vendors.Experience in stakeholder management, including collaboration with senior-level stakeholders from various departments and agencies.Excellent analytical, organizational, communication, and management skills, as well as strong interpersonal skills to interact with NYCHA staff at all levels of the organization.Positive attitude, including ability and willingness to "wear many hats" on an IT project -- e.g., BA, Tester, Communicator, if needed.Prior experience in City government.Experience with one or more project management methodologies (for example, PMI PMBOK, and Agile).Experience coaching and mentoring junior project managers.Excellent verbal and written communication skills, including the ability to explain IT concepts and technologies to business leaders and business concepts to IT staff.PMP certification.Knowledge of ITIL concepts.Knowledge of ITSM and ITBM modules of ServiceNow.
55a ProgramThis position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan ForgivenessAs a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency RequirementNYCHA has no residency requirements.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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The IT PMO seeks a motivated candidate to serve as Senior Program Manager to drive end-to-end program/project delivery including enterprise-wide programs, their related sub-projects and larger projects. The Senior Program Manager will accomplish these responsibilities and goals by collaborating with third party systems integrators, IT staff, other business units within NYCHA, and Executive staff in the orchestration and organization of activities. This position requires leadership, confidence, independent action, initiative, a sense of urgency, openness to feedback, the ability to make decisions/take responsibility for them and managing to target outcomes.
ResponsibilitiesResponsibilities will include, but are not limited to the following:Develop close working relationships with business leads and technical teams to ensure smooth collaboration throughout the project lifecycle.Develop and maintain a program roadmap in partnership with stakeholders, prioritizing solutioned demands that are ready for fulfillment.Ensure projects are sequenced for delivery, and effectively managed throughout the project lifecycle such that project objectives are met and expectations for delivery are appropriately set.Determine resource requirements, including the definition of team roles and responsibilities, evaluation of skills and bandwidth, and coordination of staff/vendor resource assignments.Manage IT project managers coordinating project activities of business stakeholders, support teams, technical infrastructure teams, and application teams throughout the project lifecycle.Identify future support needs and work with appropriate units to ensure effective operationalization of solutions.Work with change networks, OCM and training teams to ensure new solutions are effectively adopted by users.Communicate frequently with executive leadership about project/program health, highlighting any risks, issues, and variances from the project plan status, and prepare senior level reports for executive management.Maintain accurate and complete data for projects in ServiceNow to drive executive reporting and KPIs.Build and maintain strong relationships with vendors and hold them accountable for deliverables, timelines, and payment terms. Monitor vendor performance throughout the project lifecycle.Serve as IT lead in the development of IT project solicitation documents such as Request for Proposals (RFP), Request for Information (RFI), and other public bidding solicitations; serve as IT lead in vendor evaluation and selection processes.Coach project managers on best practices for project management, including but not limited to schedule management, risk management, scope management, stakeholder management, and change management.Ensure that staff and consultants are adhering to published PMO methodologies, templates, and development standards throughout the project lifecycle.
NOTE: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Computer Systems Manager to be considered.
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program.
Minimum QualificationsA master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; orA baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; orA four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; orA satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.
In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.
Preferred SkillsBachelor’s or master's degree in computer science, information systems, related field or equivalent work experience.10+ years of experience managing IT projects through all phases of the SDLC including initiation, requirements, planning, design, build, test, and deploy.5 years of experience at an enterprise level in overseeing large-scale, complex IT projects consisting of cross-functional project team members, IT consultants, and third-party vendors.Experience in stakeholder management, including collaboration with senior-level stakeholders from various departments and agencies.Excellent analytical, organizational, communication, and management skills, as well as strong interpersonal skills to interact with NYCHA staff at all levels of the organization.Positive attitude, including ability and willingness to "wear many hats" on an IT project -- e.g., BA, Tester, Communicator, if needed.Prior experience in City government.Experience with one or more project management methodologies (for example, PMI PMBOK, and Agile).Experience coaching and mentoring junior project managers.Excellent verbal and written communication skills, including the ability to explain IT concepts and technologies to business leaders and business concepts to IT staff.PMP certification.Knowledge of ITIL concepts.Knowledge of ITSM and ITBM modules of ServiceNow.
55a ProgramThis position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan ForgivenessAs a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency RequirementNYCHA has no residency requirements.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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