SGS Société Générale de Surveillance SA
Senior Client Services Specialist, Listed Derivatives
SGS Société Générale de Surveillance SA, Chicago, Illinois, United States, 60290
ResponsibilitiesThe CFM team handles middle and back office functions for the (PSC) business lines, which include prime services, commodity clearing and global execution services.The CFM team manages the operational, administrative, financial market processing, and clearing for over 80 exchanges globally. The team is held to the highest of standards, ensuring the client requirements are prioritized equally against market exposure. In addition, the CFM team guarantees the control and security of transaction processing in accordance with current financial legislation.•
The execution and clearing controls of all operations performed by FO and clients•
The first level of control on operations and "quality" certification•
Customer Relationship Management, KYC, and all support during the life cycle of client trading activity•
Keep clients informed of all regulatory changes impacting operationsClient Facing Middle Office main responsibilities and tasks:Primary point of contact for clients regarding all operational queries for Listed Derivatives. This includes but is not limited to queries on trades and position management, client reporting, commissions and fees, regulatory topics and any ad-hoc queries that may arise during client’s activity with SG. Cash and collateral management will be handled directly by the MTR CCR team, although middle office may be involved if the client requires escalation in this area
Monitor and communicate with clients all trade life cycle events, e.g. allocations, breaks, transfers, expiry/market intentions until resolution.
Co-ordinate upcoming expiries with clients to ensure full client intentions are known leading up to expiry, and then managing the delivery process in conjunction with the deliveries team
Monitor physically delivered products at expiration; liaise with deliveries teams to ensure positions are accurately reported at the CCP.
Manage client queries pertaining to trade life cycle and position reporting
Correct exceptions on execution trades to ensure all activity is properly allocated
Operational/escalation point of contact for clients with the responsibility of maintaining and growing relationships
Responsible for client bookings in relevant product databases versus external clearing houses/systems
Preform and monitor key end of day controls to ensure that all risks are mitigated
Fully understand booking rules and their impact on risk to firm during trade lifecycle
Process and monitor post-execution allocation of all listed derivative transactions
Proactively contact Brokerage Desks / Trading Assistants / Client Trade Support groups throughout the day to ensure bunched order allocations are received prior to the clearing house cut-off times
Monitor & accept give-in trades from other FCM’s for clearing accounts
Establish and assist with client check outs as needed
Maintain accurate static data between clearing systems to allow straight-through-processing
Develop action plans for recurring incidents, prepare post-mortems as required
Identify / analyze / rectify issues related to the flow of information and data into the relevant systems
Investigate and resolve daily trade breaks and escalate when needed.
Process client position transfers ensuring all approvals and procedures have been captured
Responsible for operational client onboarding and introduction of client to support teams
Continuous interaction with clients to improve their experience with SG, partnering with clients on process improvements (SG and client side) and automations where possible
Ability to set up client users and standard client reporting in the SG Markets Prime portal
Capable of presenting system demos for clients
Interact and support the SG front office through participation in forums such as business committees, client onboarding discussions and ongoing client profitability analysis
Monitor internal controls in order to manage the key risk areas
Monitoring of key KPI to ensure that risks are being controlled appropriately and any trends are reported and action plans are established
Monitor operational risks (e.g. exceptions follow-up, pending trades, top day/historical). Ensure key risk items have been tracked, monitored, and resolved.
To participate in (or lead where applicable) any projects that impact the ETD products
Participate in Global and Regional communities to share best practicesProfile required
Qualifications:Minimum of 5 years previous Client Service, Trade Support, experience in dealing with trade breaks, exchange reconciliations, or similar Middle Office experience within a similar financial institution and client facing.Knowledge of Microsoft Office Suite, with a heavy emphasis on Excel (pivot tables, functions, etc.)Expertise of listed derivatives clearing workflow from trade execution to settlementFIS GMIFIS ClearVisionWhy join usBusiness insight
OUR CULTURE:At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)D&I:Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.Our Diversity & Inclusion Vision:•
Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate•
Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents•
Engage our community and marketplace, and position the organization to meet the needs of all its clientsFor more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/societe-generale-about/diversity-and-inclusion/)HYBRID WORK ENVIRONMENT:Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.
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The execution and clearing controls of all operations performed by FO and clients•
The first level of control on operations and "quality" certification•
Customer Relationship Management, KYC, and all support during the life cycle of client trading activity•
Keep clients informed of all regulatory changes impacting operationsClient Facing Middle Office main responsibilities and tasks:Primary point of contact for clients regarding all operational queries for Listed Derivatives. This includes but is not limited to queries on trades and position management, client reporting, commissions and fees, regulatory topics and any ad-hoc queries that may arise during client’s activity with SG. Cash and collateral management will be handled directly by the MTR CCR team, although middle office may be involved if the client requires escalation in this area
Monitor and communicate with clients all trade life cycle events, e.g. allocations, breaks, transfers, expiry/market intentions until resolution.
Co-ordinate upcoming expiries with clients to ensure full client intentions are known leading up to expiry, and then managing the delivery process in conjunction with the deliveries team
Monitor physically delivered products at expiration; liaise with deliveries teams to ensure positions are accurately reported at the CCP.
Manage client queries pertaining to trade life cycle and position reporting
Correct exceptions on execution trades to ensure all activity is properly allocated
Operational/escalation point of contact for clients with the responsibility of maintaining and growing relationships
Responsible for client bookings in relevant product databases versus external clearing houses/systems
Preform and monitor key end of day controls to ensure that all risks are mitigated
Fully understand booking rules and their impact on risk to firm during trade lifecycle
Process and monitor post-execution allocation of all listed derivative transactions
Proactively contact Brokerage Desks / Trading Assistants / Client Trade Support groups throughout the day to ensure bunched order allocations are received prior to the clearing house cut-off times
Monitor & accept give-in trades from other FCM’s for clearing accounts
Establish and assist with client check outs as needed
Maintain accurate static data between clearing systems to allow straight-through-processing
Develop action plans for recurring incidents, prepare post-mortems as required
Identify / analyze / rectify issues related to the flow of information and data into the relevant systems
Investigate and resolve daily trade breaks and escalate when needed.
Process client position transfers ensuring all approvals and procedures have been captured
Responsible for operational client onboarding and introduction of client to support teams
Continuous interaction with clients to improve their experience with SG, partnering with clients on process improvements (SG and client side) and automations where possible
Ability to set up client users and standard client reporting in the SG Markets Prime portal
Capable of presenting system demos for clients
Interact and support the SG front office through participation in forums such as business committees, client onboarding discussions and ongoing client profitability analysis
Monitor internal controls in order to manage the key risk areas
Monitoring of key KPI to ensure that risks are being controlled appropriately and any trends are reported and action plans are established
Monitor operational risks (e.g. exceptions follow-up, pending trades, top day/historical). Ensure key risk items have been tracked, monitored, and resolved.
To participate in (or lead where applicable) any projects that impact the ETD products
Participate in Global and Regional communities to share best practicesProfile required
Qualifications:Minimum of 5 years previous Client Service, Trade Support, experience in dealing with trade breaks, exchange reconciliations, or similar Middle Office experience within a similar financial institution and client facing.Knowledge of Microsoft Office Suite, with a heavy emphasis on Excel (pivot tables, functions, etc.)Expertise of listed derivatives clearing workflow from trade execution to settlementFIS GMIFIS ClearVisionWhy join usBusiness insight
OUR CULTURE:At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)D&I:Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.Our Diversity & Inclusion Vision:•
Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate•
Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents•
Engage our community and marketplace, and position the organization to meet the needs of all its clientsFor more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/societe-generale-about/diversity-and-inclusion/)HYBRID WORK ENVIRONMENT:Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.
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