Amazon Web Services, Inc.
Sr. Customer Solutions Manager, Travel & Hospitality
Amazon Web Services, Inc., Atlanta, Georgia, United States, 30383
Minimum Qualifications:
7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Bachelor's degree in science, technology, engineering, math, business or equivalent experience
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
AWS is seeking a Sr. Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their cloud transformation journey. The successful candidate will help customers design and execute strategic migrations to the AWS cloud and build modern, cloud native solutions that meet their business objectives.
You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end cloud adoption experience.
As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams to deliver high value outcomes on behalf of your customers.
You will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish program governance. You own and drive execution excellence for the end-to-end customer cloud journey that spans IT teams, executives, and business units.
At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a passion for problem-solving.
Key Job Responsibilities:
Orchestrate a near, mid, and long-term vision and strategy for the overall customers' cloud transformation by collaborating with customers and the AWS account teams
Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
Accelerate customer adoption through education and enablement
Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption
Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends
A Day in the Life:
You will drive business value realization, have a strong technical background, be detail-driven, have excellent problem-solving abilities, and be an exemplary communicator both at the executive and project team level.
You will identify and remove roadblocks for the team meanwhile actively managing performance and results for the organization.
You will evangelize AWS services and influence customers for adopting them.
About the Team:
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating.
Inclusive Team Culture:
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.
Mentorship & Career Growth:
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
Work/Life Balance:
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home.
Additional Qualifications:
Experience implementing cloud services including migrations and modernization projects or similar
Experience in the Travel & Hospitality Industry
Experience in a lead role governing large technology-driven transformation initiatives, preferably with knowledge of AWS Services and Solutions
History of problem-solving and disruptive innovation developing technology programs and working across customer organizations
GenAI (Generative Artificial Intelligence) understanding
AWS technical certification
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
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7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Bachelor's degree in science, technology, engineering, math, business or equivalent experience
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
AWS is seeking a Sr. Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their cloud transformation journey. The successful candidate will help customers design and execute strategic migrations to the AWS cloud and build modern, cloud native solutions that meet their business objectives.
You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end cloud adoption experience.
As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams to deliver high value outcomes on behalf of your customers.
You will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish program governance. You own and drive execution excellence for the end-to-end customer cloud journey that spans IT teams, executives, and business units.
At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a passion for problem-solving.
Key Job Responsibilities:
Orchestrate a near, mid, and long-term vision and strategy for the overall customers' cloud transformation by collaborating with customers and the AWS account teams
Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
Accelerate customer adoption through education and enablement
Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption
Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends
A Day in the Life:
You will drive business value realization, have a strong technical background, be detail-driven, have excellent problem-solving abilities, and be an exemplary communicator both at the executive and project team level.
You will identify and remove roadblocks for the team meanwhile actively managing performance and results for the organization.
You will evangelize AWS services and influence customers for adopting them.
About the Team:
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating.
Inclusive Team Culture:
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.
Mentorship & Career Growth:
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
Work/Life Balance:
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home.
Additional Qualifications:
Experience implementing cloud services including migrations and modernization projects or similar
Experience in the Travel & Hospitality Industry
Experience in a lead role governing large technology-driven transformation initiatives, preferably with knowledge of AWS Services and Solutions
History of problem-solving and disruptive innovation developing technology programs and working across customer organizations
GenAI (Generative Artificial Intelligence) understanding
AWS technical certification
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
#J-18808-Ljbffr