Hyatt Hotels Corporation
Assistant General Manager
Hyatt Hotels Corporation, Fayetteville, Arkansas, us, 72702
Under the direction of the General Manager, the Assistant General Manager is responsible for assisting with managing the hotel operations on a day-to-day basis while directly managing the front office department. The AGM will help the GM assure optimum performance and continual improvement in guest service and satisfaction, associate management, sales and marketing, property appearance and maintenance, brand management, and profit/financial control. Day-to-day responsibilities include scheduling, motivating, assigning activities, training, and policy and procedure assessment.
Essential FunctionsNote: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
FinancialAssist the GM in monitoring operational and financial performance; actively participate in the budget process, and accurately forecast for optimal staff and supply levels, maximum flow-through, and exceptional guest experience.Maximize revenues and flow through to meet or exceed budgeted Net Operating Income.Monitor monthly inventory of supplies and equipment flow through to the bottom-line profit.
SalesTeam up with the Sales team, help brainstorm and implement occupancy and revenue-boosting strategies.Work with Sales staff to manage all sales activities of the property and meet revenue objectives; activities include setting goals, completing competitive analysis.Assist the General Manager in researching and analyzing new products, pricing, and services of competition.
Guest SatisfactionPromote 100% guest satisfaction throughout the property; instill a high level of guest satisfaction objective to all hotel associates.Ensure that all guest-related issues are resolved in a manner consistent with the company’s goals and objectives.Work with all team members to proactively be ready for guests through effective daily meetings, room inspections, reviewing front desk reports, etc.Be visible to guests during peak check-in/out times, peak breakfast times, etc., to ensure all interactions between customers and associates are positive.
Associate ManagementHelp recruit qualified applicants, train employees in accordance with company and brand standards.Foster employee commitment to provide excellent service, and model desired service behaviors in all interactions with guests and employees.Ensure all hotel staff, including new associates, are properly trained in accordance with both hotel and brand standards.Motivate and give direction to all employees.Communicate all policies and procedures to the entire staff; conduct regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.Work with the General Manager to ensure all shifts are covered by the appropriate management or supervisors.Maintain accurate employee files.Review guest satisfaction results and other data to identify areas of improvement; take corrective action as appropriate.Perform duties in all aspects of hotel operations whenever needed, subject to covering shifts, and helping in other departments as business arises.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
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Essential FunctionsNote: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
FinancialAssist the GM in monitoring operational and financial performance; actively participate in the budget process, and accurately forecast for optimal staff and supply levels, maximum flow-through, and exceptional guest experience.Maximize revenues and flow through to meet or exceed budgeted Net Operating Income.Monitor monthly inventory of supplies and equipment flow through to the bottom-line profit.
SalesTeam up with the Sales team, help brainstorm and implement occupancy and revenue-boosting strategies.Work with Sales staff to manage all sales activities of the property and meet revenue objectives; activities include setting goals, completing competitive analysis.Assist the General Manager in researching and analyzing new products, pricing, and services of competition.
Guest SatisfactionPromote 100% guest satisfaction throughout the property; instill a high level of guest satisfaction objective to all hotel associates.Ensure that all guest-related issues are resolved in a manner consistent with the company’s goals and objectives.Work with all team members to proactively be ready for guests through effective daily meetings, room inspections, reviewing front desk reports, etc.Be visible to guests during peak check-in/out times, peak breakfast times, etc., to ensure all interactions between customers and associates are positive.
Associate ManagementHelp recruit qualified applicants, train employees in accordance with company and brand standards.Foster employee commitment to provide excellent service, and model desired service behaviors in all interactions with guests and employees.Ensure all hotel staff, including new associates, are properly trained in accordance with both hotel and brand standards.Motivate and give direction to all employees.Communicate all policies and procedures to the entire staff; conduct regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.Work with the General Manager to ensure all shifts are covered by the appropriate management or supervisors.Maintain accurate employee files.Review guest satisfaction results and other data to identify areas of improvement; take corrective action as appropriate.Perform duties in all aspects of hotel operations whenever needed, subject to covering shifts, and helping in other departments as business arises.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
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