Fountain
Office Manager - Maryland
Fountain, Baltimore, Maryland, United States,
WeDriveU
is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 4,000+ team members operate 2,300 vehicles across 46 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1B bus and rail passengers on four continents. Visit
www.wedriveu.com .Job Description:The Office Manager will provide leadership, management and oversight responsibility for the Administrative team, and to ensure that WeDriveU, and its operating companies delivers the highest level of customer service possible. In this role, you will provide day-to-day direction - planning, coaching, training, coordinating and developing execution strategies for all activities of the team. Central to these responsibilities is the ability to create an environment where positive motivation can flourish and a commitment to continuous learning and improvement can take root. In addition, you will integrate with every functional department to ensure that we achieve all corporate and Customer Service Center (CSC) objectives.The principal core competencies required for success in this position include customer focus; the ability to analyze and solve problems; leadership and personnel management skills; and an effective understanding and use of technology.Duties and Responsibilities:Partner effectively with Senior Leadership and all WeDriveU functional teams to provide increasingly positive customer relationships.Conduct ongoing customer needs analysis, and research of customer requirements.Define and communicate customer service standards.Develop and implement customer service policies and procedures.Oversee the achievement and maintenance of agreed customer service levels and standards.Direct the daily operations of the office team.Plan, prioritize and delegate work tasks to ensure proper functioning of the department.Regularly contact customers to ensure customer satisfaction and timely resolution of any issues.Assist in customer problem escalation, providing critical overview perspective.Monitor accuracy of reporting and database information.Analyze relevant data to determine customer service outputs, trends etc.Identify and implement strategies to improve quality of service, productivity and profitability.Liaise with company management to support and implement growth strategies.Ensure budget requirements are met.Evaluate and performance manage staff.Identify and address staff training and coaching needs.Skills Required and Physical Demands:In-depth knowledge of office management principles and practices.Organizational skills for planning, decision-making and executing with excellence.Skilled in developing standards and process improvement.Excellent verbal/written competencies and overall communication effectiveness.Strong interpersonal skills with the ability to lead and work within a team structure.Ability to learn and build upon industry specific information for future professional growth.Excellent computer skills, with an in-depth knowledge of Google Suite and CRM systems proficiency a plus.Transportation Industry experience a plus.Additional skills and physical demands may apply.Education and Qualifications:Hard requirements:3 years of professional experience in office, operations, reception, customer service, executive assistance, or similar field.3 years minimum managerial experience.Preferred requirements:Bachelor’s Degree preferred.Knowledge and working experience with Google Suite with an emphasis on creating and maintaining spreadsheets.EEOC:WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 4,000+ team members operate 2,300 vehicles across 46 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1B bus and rail passengers on four continents. Visit
www.wedriveu.com .Job Description:The Office Manager will provide leadership, management and oversight responsibility for the Administrative team, and to ensure that WeDriveU, and its operating companies delivers the highest level of customer service possible. In this role, you will provide day-to-day direction - planning, coaching, training, coordinating and developing execution strategies for all activities of the team. Central to these responsibilities is the ability to create an environment where positive motivation can flourish and a commitment to continuous learning and improvement can take root. In addition, you will integrate with every functional department to ensure that we achieve all corporate and Customer Service Center (CSC) objectives.The principal core competencies required for success in this position include customer focus; the ability to analyze and solve problems; leadership and personnel management skills; and an effective understanding and use of technology.Duties and Responsibilities:Partner effectively with Senior Leadership and all WeDriveU functional teams to provide increasingly positive customer relationships.Conduct ongoing customer needs analysis, and research of customer requirements.Define and communicate customer service standards.Develop and implement customer service policies and procedures.Oversee the achievement and maintenance of agreed customer service levels and standards.Direct the daily operations of the office team.Plan, prioritize and delegate work tasks to ensure proper functioning of the department.Regularly contact customers to ensure customer satisfaction and timely resolution of any issues.Assist in customer problem escalation, providing critical overview perspective.Monitor accuracy of reporting and database information.Analyze relevant data to determine customer service outputs, trends etc.Identify and implement strategies to improve quality of service, productivity and profitability.Liaise with company management to support and implement growth strategies.Ensure budget requirements are met.Evaluate and performance manage staff.Identify and address staff training and coaching needs.Skills Required and Physical Demands:In-depth knowledge of office management principles and practices.Organizational skills for planning, decision-making and executing with excellence.Skilled in developing standards and process improvement.Excellent verbal/written competencies and overall communication effectiveness.Strong interpersonal skills with the ability to lead and work within a team structure.Ability to learn and build upon industry specific information for future professional growth.Excellent computer skills, with an in-depth knowledge of Google Suite and CRM systems proficiency a plus.Transportation Industry experience a plus.Additional skills and physical demands may apply.Education and Qualifications:Hard requirements:3 years of professional experience in office, operations, reception, customer service, executive assistance, or similar field.3 years minimum managerial experience.Preferred requirements:Bachelor’s Degree preferred.Knowledge and working experience with Google Suite with an emphasis on creating and maintaining spreadsheets.EEOC:WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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