Merck
Dairy Monitoring Customer Success Specialist (Texas, New Mexico)
Merck, Providence, Rhode Island, us, 02912
Merck Dairy Monitoring Customer Success Specialist (Texas, New Mexico)
The Livestock Technology Solutions Customer Success Specialist will be the lead in delivering and developing training for end customers, distributors (train the trainer), and distributor representatives. This position will be responsible and accountable for training end users to successfully enter, interpret, and analyze all aspects of sensor technology data including reproduction, health, and milk, as well as assist the customer and their staff on the change management journey related to the implementation of our products.As the largest provider of animal identification technology, we meet growing customer needs by providing over 500 million tags for identifying, tracking, and monitoring animals every year and we monitor over 5.5 million cows daily, which allows access to real-time, actionable data and insights to help improve or enhance animal management and health outcomes.The individual selected will reside in Texas or New Mexico.Job Description:The Customer Success Specialist will be the lead in delivering and developing training for end customers, distributors (train the trainer), and distributor representatives. This position will work closely with the training coordinator, end customers, the technical solutions support team, and the sales team to ensure customer user experience and satisfaction with SenseHub Dairy sensor technology products.Training Responsibilities:Develop and deliver training for end customers, dealers, and distributors on software use, reports, protocols, and KPIs.Train end users to successfully enter, interpret, and analyze the sensor technology information, including reproduction, health, and milk data.Customize user portal and user reports to improve the user experience with software.Integrate third-party management software with SenseHub Dairy software.Recommend changes to customers' current processes allowing for full implementation of sensor technology.Audit herds to determine the financial impact, management, and personal benefits to producers who purchase the SenseHub Dairy system.Consult with owners, managers, and users as required to improve customer experience.Ensure all questions are expediently addressed, resolved, and documented in CRM.Recommend additions to quick guides and customer communication for improvements.User Success Responsibilities:Lead effort to educate dairy management teams, nutritionists, consultants, and veterinarians, including onsite visits to users and consultant sites.Conduct onsite meetings with our company's Animal Health livestock monitoring accounts to ensure success with the deployment of systems.Assist with gathering testimonials, case studies, and video clips.Actively raise issues and recommend improvements to support services.Use project management skills and organization to successfully manage multiple projects at once.Support the sales process where consultation is needed to help sales prospects feel comfortable with software and reports.Interface with global marketing and local marketing teams to recommend improvements for our company's Animal Health livestock monitoring sensor technology.Work with partners to organize user groups and farm demonstrations.Qualifications:Bachelor’s degree in Animal Science or related discipline preferred.Herd Management software experience (DC305, PC Dart, etc.).Required Experience & Skills:Background as a dairy herdsman, reproduction specialist, or nutritionist.Must possess a valid U.S. motor vehicle driver’s license without restriction.A minimum of three years working in dairy management, reproduction, dairy software, or as a nutritionist/consultant.Excellent written, verbal, and MS Office skills.Should avoid any conflict-of-interest situations as it might apply to outside dealings with suppliers, vendors, customers, or prospects.Willingness to abide by all company policy and approval processes when traveling or purchasing company assets.Possess strong organization/coordination skills to manage time and interaction with customers, dealers, distributors, and internal people.Preferred Experience & Skills:Bilingual English and Spanish preferred.Employee Status:
RegularRelocation:
DomesticVISA Sponsorship:
NoTravel Requirements:
50%Flexible Work Arrangements:
RemoteShift:
1st - DayValid Driving License:
Yes
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The Livestock Technology Solutions Customer Success Specialist will be the lead in delivering and developing training for end customers, distributors (train the trainer), and distributor representatives. This position will be responsible and accountable for training end users to successfully enter, interpret, and analyze all aspects of sensor technology data including reproduction, health, and milk, as well as assist the customer and their staff on the change management journey related to the implementation of our products.As the largest provider of animal identification technology, we meet growing customer needs by providing over 500 million tags for identifying, tracking, and monitoring animals every year and we monitor over 5.5 million cows daily, which allows access to real-time, actionable data and insights to help improve or enhance animal management and health outcomes.The individual selected will reside in Texas or New Mexico.Job Description:The Customer Success Specialist will be the lead in delivering and developing training for end customers, distributors (train the trainer), and distributor representatives. This position will work closely with the training coordinator, end customers, the technical solutions support team, and the sales team to ensure customer user experience and satisfaction with SenseHub Dairy sensor technology products.Training Responsibilities:Develop and deliver training for end customers, dealers, and distributors on software use, reports, protocols, and KPIs.Train end users to successfully enter, interpret, and analyze the sensor technology information, including reproduction, health, and milk data.Customize user portal and user reports to improve the user experience with software.Integrate third-party management software with SenseHub Dairy software.Recommend changes to customers' current processes allowing for full implementation of sensor technology.Audit herds to determine the financial impact, management, and personal benefits to producers who purchase the SenseHub Dairy system.Consult with owners, managers, and users as required to improve customer experience.Ensure all questions are expediently addressed, resolved, and documented in CRM.Recommend additions to quick guides and customer communication for improvements.User Success Responsibilities:Lead effort to educate dairy management teams, nutritionists, consultants, and veterinarians, including onsite visits to users and consultant sites.Conduct onsite meetings with our company's Animal Health livestock monitoring accounts to ensure success with the deployment of systems.Assist with gathering testimonials, case studies, and video clips.Actively raise issues and recommend improvements to support services.Use project management skills and organization to successfully manage multiple projects at once.Support the sales process where consultation is needed to help sales prospects feel comfortable with software and reports.Interface with global marketing and local marketing teams to recommend improvements for our company's Animal Health livestock monitoring sensor technology.Work with partners to organize user groups and farm demonstrations.Qualifications:Bachelor’s degree in Animal Science or related discipline preferred.Herd Management software experience (DC305, PC Dart, etc.).Required Experience & Skills:Background as a dairy herdsman, reproduction specialist, or nutritionist.Must possess a valid U.S. motor vehicle driver’s license without restriction.A minimum of three years working in dairy management, reproduction, dairy software, or as a nutritionist/consultant.Excellent written, verbal, and MS Office skills.Should avoid any conflict-of-interest situations as it might apply to outside dealings with suppliers, vendors, customers, or prospects.Willingness to abide by all company policy and approval processes when traveling or purchasing company assets.Possess strong organization/coordination skills to manage time and interaction with customers, dealers, distributors, and internal people.Preferred Experience & Skills:Bilingual English and Spanish preferred.Employee Status:
RegularRelocation:
DomesticVISA Sponsorship:
NoTravel Requirements:
50%Flexible Work Arrangements:
RemoteShift:
1st - DayValid Driving License:
Yes
#J-18808-Ljbffr