JLL
Facilities Manager
JLL, Costa Mesa, California, United States, 92626
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The Facilities Manager is the manager for the assigned sites and provides leadership and direction to a team of highly skilled staff in delivering facilities management services in a professional office and manufacturing environment. This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility.Essential Functions
Work in conjunction with the Regional Facilities Manager to develop and execute the overall vision of the facilities team.Assist in the strategic direction for operations and maintenance team in alignment with client goals.Ensure all Client and JLL safety procedures are followed. Assist in the development of training programs to increase team technical capabilities.Oversee the operational aspects of the property in a manner which protects, maintains, and improves the value of the client's sites.Inspect site routinely to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs.Drive continuous improvement in all site performance.Manage third-party contractors/vendors engaged in operating and maintaining properties.Work with Regional Facilities Manager and Sourcing Manager to bid and contract for scheduled and operational maintenance and project services.Transform existing operational practices to leverage JLL tools, processes, relationships, and best practices to ensure service delivery is highly efficient and effective.Maintain Sites using Service Level Agreements and key performance indicators.Assist in site incident investigation, utilize structured problem solving to identify the root cause of failures.Financial Management
Team with Regional Facilities Manager to develop and maintain operating budgets for sites, meeting targets as defined in KPIs; and, provide written variance analysis and forecast to client.Meet specific cost savings targets to contribute to the account achieving significant savings throughout the contract term of outsourced operations.Manage work to align with Budgets.Support developing and executing facilities-related cost savings measures to reduce spending in accordance with Budget Challenges and cost-saving targets.Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.Team with Regional Facilities Manager to develop property-specific multi-year capital improvement project plans; and, manage the process to complete in-scope projects.Ensure compliance with Jones Lang LaSalle minimum audit standards.Client Relationship Management
Develop and maintain positive relationships with Client Managers and Operations teams.Primary interface with client representatives. Collaborate to determine client expectations. Ensure delivery of committed services and overall satisfaction with JLL performance.Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.Ensure best practices are implemented to meet client expectations.Identify opportunities to improve quality, customer service, and cost performance, and execute approved plans.Assist in the creation of reports and presentations for senior management.Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics, and Excellence.Employee Management
Establish and maintain a safety-first culture by promoting and driving safe work practices, timely training, best practices, as well as delivering rewards and recognitions to promote safe behavior.Work with the regional team to provide the strategy, vision, and continuous improvement to drive the facility personnel to advance the quality of service delivery and further the client partnership.Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity.Ensure optimal roll-out and training in the use of standard CMMS tools, processes, and systems where possible. Ensure facility compliance with the use of the new tools.Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with Senior FM to ensure proper performance management steps are taken.Work with the Account Management team to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable matching of firm needs with employee abilities.Promote a culture of diversity and inclusivity for all team members.Skills & Qualifications
Bachelor’s degree in a related field is preferred.A minimum of five to eight years of Facilities Management experience required.Strong technical background in an industrial setting.Experience in managing facilities teams.Demonstrated experience in managing 24/7 operations in a fast-paced work environment.Superior client relationship management skills.Demonstrated organizational and problem-solving skills.Ability to plan and manage within budget and time constraints.Familiarity with and understanding of various building systems.Ability to multitask and work without direct supervision.Experience with CMMS systems and Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).Possess strong written, verbal, and people skills. Strong collaborative management style.Estimated total compensation for this position is:95,000.00 – 110,000.00 USD per yearThe pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on the applicant’s education, experience, skills, abilities, geographic location, internal equity, and alignment with market data.Location:On-site – Costa Mesa, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our
Candidate Privacy Statement .For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy
here .This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at
Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our
Contact Us
page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA), please view our
Supplemental Privacy Statement
which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until the candidate is identified.
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Work in conjunction with the Regional Facilities Manager to develop and execute the overall vision of the facilities team.Assist in the strategic direction for operations and maintenance team in alignment with client goals.Ensure all Client and JLL safety procedures are followed. Assist in the development of training programs to increase team technical capabilities.Oversee the operational aspects of the property in a manner which protects, maintains, and improves the value of the client's sites.Inspect site routinely to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs.Drive continuous improvement in all site performance.Manage third-party contractors/vendors engaged in operating and maintaining properties.Work with Regional Facilities Manager and Sourcing Manager to bid and contract for scheduled and operational maintenance and project services.Transform existing operational practices to leverage JLL tools, processes, relationships, and best practices to ensure service delivery is highly efficient and effective.Maintain Sites using Service Level Agreements and key performance indicators.Assist in site incident investigation, utilize structured problem solving to identify the root cause of failures.Financial Management
Team with Regional Facilities Manager to develop and maintain operating budgets for sites, meeting targets as defined in KPIs; and, provide written variance analysis and forecast to client.Meet specific cost savings targets to contribute to the account achieving significant savings throughout the contract term of outsourced operations.Manage work to align with Budgets.Support developing and executing facilities-related cost savings measures to reduce spending in accordance with Budget Challenges and cost-saving targets.Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.Team with Regional Facilities Manager to develop property-specific multi-year capital improvement project plans; and, manage the process to complete in-scope projects.Ensure compliance with Jones Lang LaSalle minimum audit standards.Client Relationship Management
Develop and maintain positive relationships with Client Managers and Operations teams.Primary interface with client representatives. Collaborate to determine client expectations. Ensure delivery of committed services and overall satisfaction with JLL performance.Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.Ensure best practices are implemented to meet client expectations.Identify opportunities to improve quality, customer service, and cost performance, and execute approved plans.Assist in the creation of reports and presentations for senior management.Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics, and Excellence.Employee Management
Establish and maintain a safety-first culture by promoting and driving safe work practices, timely training, best practices, as well as delivering rewards and recognitions to promote safe behavior.Work with the regional team to provide the strategy, vision, and continuous improvement to drive the facility personnel to advance the quality of service delivery and further the client partnership.Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity.Ensure optimal roll-out and training in the use of standard CMMS tools, processes, and systems where possible. Ensure facility compliance with the use of the new tools.Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with Senior FM to ensure proper performance management steps are taken.Work with the Account Management team to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable matching of firm needs with employee abilities.Promote a culture of diversity and inclusivity for all team members.Skills & Qualifications
Bachelor’s degree in a related field is preferred.A minimum of five to eight years of Facilities Management experience required.Strong technical background in an industrial setting.Experience in managing facilities teams.Demonstrated experience in managing 24/7 operations in a fast-paced work environment.Superior client relationship management skills.Demonstrated organizational and problem-solving skills.Ability to plan and manage within budget and time constraints.Familiarity with and understanding of various building systems.Ability to multitask and work without direct supervision.Experience with CMMS systems and Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).Possess strong written, verbal, and people skills. Strong collaborative management style.Estimated total compensation for this position is:95,000.00 – 110,000.00 USD per yearThe pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on the applicant’s education, experience, skills, abilities, geographic location, internal equity, and alignment with market data.Location:On-site – Costa Mesa, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our
Candidate Privacy Statement .For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy
here .This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at
Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our
Contact Us
page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA), please view our
Supplemental Privacy Statement
which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until the candidate is identified.
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