AGI - Ag Growth International
Jr. Product Manager - Customer Experience Team
AGI - Ag Growth International, Lenexa, Kansas, United States,
Position Title:
Customer Operations Business AnalystDepartment:
Customer OperationsDivision:
AGI DigitalLocation:
Lenexa, Kansas (Hybrid)About AGIAGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems, and an expanding platform for food processing facilities.Today, AGI’s product portfolio also includes cutting-edge solutions that leverage IoT enabled devices, sensor technology, and cloud computing. The AGI SureTrack product is an independent hardware and software platform that brings together data across the farm, in real-time, and provides customers with the ability to manage their crop production, manage their overall business, and market their grain based on content and robust traceability.The OpportunityWe are actively seeking a
Customer Operations Business Analyst
to join our Customer Operations team at our
Lenexa, Kansas
AGI facility. In this role, you will work closely with stakeholders from our customer support, customer operations, field service, accounting, product, and sales teams to identify opportunities to improve processes, best practices, tools, and reporting to drive revenue growth and enhance customer satisfaction.The TeamOur team consists of a customer support and customer operations team working side by side to impact the overall customer experience. The position will report directly to the Customer Operations Leader.ResponsibilitiesWork with customer-facing teams to determine best metrics to track and methods to streamline data for the purpose of collection, analysis, and interpretation.Leverage collected data, customer, and stakeholder feedback to develop, optimize, and automate processes and workflows to improve the efficiency and productivity of the customer success and support teams.Ideate on dashboards, reports, and metrics that track key performance indicators (KPIs) such as customer churn, renewal rates, customer satisfaction scores, and revenue growth as well as reports that enable efficiencies across our support team and connected departments.Propose and facilitate the implementation of Salesforce-oriented solutions to further enable adoption and best practices by our internal team members.Maintain a strong focus on continuous improvement and SOP development.Work closely with the Customer Engagement Lead to collect feedback from customers in order to drive process changes and customer experience strategy.Host training sessions and create training material to educate internal team members on new processes, tools, or reports.Intake and development of one-pagers (epics) and/or user stories pertaining to areas that impact customer operations and customer experience.Meet with key stakeholders from our product and software teams to communicate business needs for effective prioritization and development.Maintain and prioritize a product backlog related to our CRM and dispatching tools.Assist our support and sales teams in customer lead generation both through data analysis and support of any e-commerce efforts.QualificationsBachelor's degree in business or related field.2+ years of experience writing business requirements and user stories.Knowledge of Salesforce Service Cloud CRM is preferred.1 year of experience working as a customer support representative is preferred.Attention to detail, analytical thinker that is able to make data-driven recommendations.Data-driven and good reporting skills.Strong presentation skills and ability to communicate complex concepts to a team.Basic knowledge of agile software development and scrum.Experience with Product Management software such as Jira, Miro, or Lucid is preferred.Experience with Salesforce – Field Service Lightning preferred.Strong communication and collaboration skills.Ability to work effectively with cross-functional teams.Technically savvy.Experience in configuring system set-up and reports.Proven ability to lead and facilitate workshops and training sessions.Proficient in Microsoft Office Suite.Proactive and self-motivated with a strong sense of initiative.Why AGI?Leading the Way in Global Food Supply Chain SolutionsAGI is a leading global expert in providing farmers, processors, and commercial customers with the right equipment and customized engineering solutions to produce, protect, and deliver the world’s grain, fertilizer, seed, feed, and food supplies. Dedicated to safety, innovation, and customization, AGI offers one of the largest catalogs of equipment and full-service planning and engineering services for the storage, blending, mixing, conveying, conditioning, and processing of agricultural products worldwide.Our CultureSafety and teamwork are the cornerstones of our global culture. In all aspects of our business, diverse and inclusive teams work together to deliver quality products, solutions, and services for our customers around the world.Our BenefitsOur competitive salaries, benefits packages, and employee share purchase plan help you take care of your family. Professional development activities keep you learning and involved, offering many opportunities to grow and advance your career.With AGI, you’re choosing an employer dedicated to strengthening and securing the global food supply chain.AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need. Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.
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Customer Operations Business AnalystDepartment:
Customer OperationsDivision:
AGI DigitalLocation:
Lenexa, Kansas (Hybrid)About AGIAGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems, and an expanding platform for food processing facilities.Today, AGI’s product portfolio also includes cutting-edge solutions that leverage IoT enabled devices, sensor technology, and cloud computing. The AGI SureTrack product is an independent hardware and software platform that brings together data across the farm, in real-time, and provides customers with the ability to manage their crop production, manage their overall business, and market their grain based on content and robust traceability.The OpportunityWe are actively seeking a
Customer Operations Business Analyst
to join our Customer Operations team at our
Lenexa, Kansas
AGI facility. In this role, you will work closely with stakeholders from our customer support, customer operations, field service, accounting, product, and sales teams to identify opportunities to improve processes, best practices, tools, and reporting to drive revenue growth and enhance customer satisfaction.The TeamOur team consists of a customer support and customer operations team working side by side to impact the overall customer experience. The position will report directly to the Customer Operations Leader.ResponsibilitiesWork with customer-facing teams to determine best metrics to track and methods to streamline data for the purpose of collection, analysis, and interpretation.Leverage collected data, customer, and stakeholder feedback to develop, optimize, and automate processes and workflows to improve the efficiency and productivity of the customer success and support teams.Ideate on dashboards, reports, and metrics that track key performance indicators (KPIs) such as customer churn, renewal rates, customer satisfaction scores, and revenue growth as well as reports that enable efficiencies across our support team and connected departments.Propose and facilitate the implementation of Salesforce-oriented solutions to further enable adoption and best practices by our internal team members.Maintain a strong focus on continuous improvement and SOP development.Work closely with the Customer Engagement Lead to collect feedback from customers in order to drive process changes and customer experience strategy.Host training sessions and create training material to educate internal team members on new processes, tools, or reports.Intake and development of one-pagers (epics) and/or user stories pertaining to areas that impact customer operations and customer experience.Meet with key stakeholders from our product and software teams to communicate business needs for effective prioritization and development.Maintain and prioritize a product backlog related to our CRM and dispatching tools.Assist our support and sales teams in customer lead generation both through data analysis and support of any e-commerce efforts.QualificationsBachelor's degree in business or related field.2+ years of experience writing business requirements and user stories.Knowledge of Salesforce Service Cloud CRM is preferred.1 year of experience working as a customer support representative is preferred.Attention to detail, analytical thinker that is able to make data-driven recommendations.Data-driven and good reporting skills.Strong presentation skills and ability to communicate complex concepts to a team.Basic knowledge of agile software development and scrum.Experience with Product Management software such as Jira, Miro, or Lucid is preferred.Experience with Salesforce – Field Service Lightning preferred.Strong communication and collaboration skills.Ability to work effectively with cross-functional teams.Technically savvy.Experience in configuring system set-up and reports.Proven ability to lead and facilitate workshops and training sessions.Proficient in Microsoft Office Suite.Proactive and self-motivated with a strong sense of initiative.Why AGI?Leading the Way in Global Food Supply Chain SolutionsAGI is a leading global expert in providing farmers, processors, and commercial customers with the right equipment and customized engineering solutions to produce, protect, and deliver the world’s grain, fertilizer, seed, feed, and food supplies. Dedicated to safety, innovation, and customization, AGI offers one of the largest catalogs of equipment and full-service planning and engineering services for the storage, blending, mixing, conveying, conditioning, and processing of agricultural products worldwide.Our CultureSafety and teamwork are the cornerstones of our global culture. In all aspects of our business, diverse and inclusive teams work together to deliver quality products, solutions, and services for our customers around the world.Our BenefitsOur competitive salaries, benefits packages, and employee share purchase plan help you take care of your family. Professional development activities keep you learning and involved, offering many opportunities to grow and advance your career.With AGI, you’re choosing an employer dedicated to strengthening and securing the global food supply chain.AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need. Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.
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