Pattern®
Customer Success Manager - Amplifi
Pattern®, Lehi, Utah, United States, 84043
Job Description:
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.
Pattern is the premier partner for global ecommerce acceleration and has recently teamed up with Amplifi.io, a cutting edge digital asset management SaaS company. Amplifi.io is an elite team within the Pattern organization focused on cutting edge martech software-as-a-service. We are headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 100 global brands—like Nestle, Sylvania, Kong, Panasonic, Sorel, Skullcandy, and Popsockets—rely on Pattern's global ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces.
We need a Customer Success Manager with skills in enterprise software, onboarding, project planning, support, troubleshooting, and account management – essentially, all aspects of delivering on the value of our digital asset management and product content syndication platform. This role will work closely with our Sales and Product teams. We are looking for a positive person with a ‘can-do’ mindset.
This is a full-time role and will work a hybrid schedule based in Lehi, UT.
Responsibilities:Help marketers and eCommerce professionals at world-class brands succeed in using our solution to drive their business growth.Plan and onboard customers with solid foundations for long term customer value.Troubleshoot, test, and respond to customer support tickets as needs arise.Directly educate customers on the effective use of the technical features in the software.Expand revenue and offerings in existing accounts - upsell when and where appropriate.Oversee client relationships and deliver exceptional experiences using your stellar communication, problem solving and follow-up skills.Improve our process to measure and track key success indicators, success metrics and NPS.Develop meaningful relationships with executives and other stakeholders across your book.Occasionally meet key customers in person for training, success evaluations, and or lunch.
Minimum Requirements:Bachelor’s Degree from an accredited university.5+ years of experience in Customer Success, Strategic Account Management or Professional Services.Knowledge about relevant marketing technology and emerging trends in ecommerce.Strong interpersonal, business and technical acumen.Proven success in achieving KPIs, OKRs, financial targets and retention metrics.Exceptional skills in presentations, meeting facilitation, and written communications.Experience working on complex data integrations and mapping.
Company Culture:Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members.Data Fanatics - A data fanatic seeks to understand problems through data and draws unbiased conclusions.Partner Obsessed - An individual who prioritizes the needs of partners and delivers results that exceed expectations.Team of Doers - Someone who uplifts team members and holds themselves accountable to the team.
Benefits:Unlimited PTOPaid HolidaysOnsite Fitness CenterCompany Paid Life InsuranceCasual Dress CodeCompetitive PayHealth, Vision, and Dental Insurance401(k)
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.#J-18808-Ljbffr
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.
Pattern is the premier partner for global ecommerce acceleration and has recently teamed up with Amplifi.io, a cutting edge digital asset management SaaS company. Amplifi.io is an elite team within the Pattern organization focused on cutting edge martech software-as-a-service. We are headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 100 global brands—like Nestle, Sylvania, Kong, Panasonic, Sorel, Skullcandy, and Popsockets—rely on Pattern's global ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces.
We need a Customer Success Manager with skills in enterprise software, onboarding, project planning, support, troubleshooting, and account management – essentially, all aspects of delivering on the value of our digital asset management and product content syndication platform. This role will work closely with our Sales and Product teams. We are looking for a positive person with a ‘can-do’ mindset.
This is a full-time role and will work a hybrid schedule based in Lehi, UT.
Responsibilities:Help marketers and eCommerce professionals at world-class brands succeed in using our solution to drive their business growth.Plan and onboard customers with solid foundations for long term customer value.Troubleshoot, test, and respond to customer support tickets as needs arise.Directly educate customers on the effective use of the technical features in the software.Expand revenue and offerings in existing accounts - upsell when and where appropriate.Oversee client relationships and deliver exceptional experiences using your stellar communication, problem solving and follow-up skills.Improve our process to measure and track key success indicators, success metrics and NPS.Develop meaningful relationships with executives and other stakeholders across your book.Occasionally meet key customers in person for training, success evaluations, and or lunch.
Minimum Requirements:Bachelor’s Degree from an accredited university.5+ years of experience in Customer Success, Strategic Account Management or Professional Services.Knowledge about relevant marketing technology and emerging trends in ecommerce.Strong interpersonal, business and technical acumen.Proven success in achieving KPIs, OKRs, financial targets and retention metrics.Exceptional skills in presentations, meeting facilitation, and written communications.Experience working on complex data integrations and mapping.
Company Culture:Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members.Data Fanatics - A data fanatic seeks to understand problems through data and draws unbiased conclusions.Partner Obsessed - An individual who prioritizes the needs of partners and delivers results that exceed expectations.Team of Doers - Someone who uplifts team members and holds themselves accountable to the team.
Benefits:Unlimited PTOPaid HolidaysOnsite Fitness CenterCompany Paid Life InsuranceCasual Dress CodeCompetitive PayHealth, Vision, and Dental Insurance401(k)
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.#J-18808-Ljbffr