Metro Credit Union
Member Service Specialist
Metro Credit Union, Chelsea, Massachusetts, us, 02150
Ready to build further skills in your banking career? This role serves a key role in our Member Services team to cover member needs across a variety of delivery channels over the phone, chat, and video banking.You’ll find a wonderful work community and a place to develop and grow your skills. We offer competitive pay rates, comprehensive benefits, and great growth potential. This position is eligible for Hybrid arrangement (3 days on-site/week) after initial 180 days onboarding on-site in our Chelsea location.Guide members through a variety of financial transactions and provide new and existing Members with information about Metro’s offerings, provide banking assistance and advice in determining which products and services best meet member needs, open member accounts, and provide problem resolution.Core Responsibilities:Provide primary coverage to Service Center by assisting members via various delivery channels; Phone and Digital Channels including Chat, Video Banking, Interactive Teller Machines and social media.Provide secondary coverage organization wide via Secured Message, Email and Branch support.Serve as support to Service Center staff and provide transaction approvals as needed.Handle escalated interactions and exception approvals outside of normal business practices.Identify financial needs of new and existing members while providing exemplary service.Accurately complete all account opening requirements, such as appropriate notation and correct documentation.Successfully complete teller transactions and end of day branch balancing, as assigned.Conduct consumer loan interviews; aid members in the completion of loan applications including verifying identification, obtaining required signatures, and ensuring that approval conditions are met.Contribute to sales goals; make effective referrals to Retail partners.Resolve product and service complaints by determining cause of the problem, selecting, and explaining the best solution, expediting correction/adjustment, and following up to ensure resolution.Comply with all Metro policies and standard operating procedures (“SOPs”), with particular attention to Office of Foreign Assets Control (“OFAC”) and security transactions, and Bank Secrecy Act (“BSA”).Maintain member and bank operations confidentiality.Requirements:Education and Experience:
Bachelor’s degree and/or equivalent combination of education and work experience.Prior banking or financial experience preferred.Prior call center experience, especially in a high-volume center preferred.
Skills and Traits:
Basic knowledge of computer software and web browsers.Strong writing and verbal communication.Ability to work independently.Attention to detail and accuracy of work performed.Ability to work in a fast-paced environment.
Why Join our team:Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays.Annual bonus eligibility; annual retention bonus vesting program.401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement.Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses.Discounts on Pet Insurance.Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals.Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers.Exceptional training program (classroom, on-the-job, and mentoring).Stable and growing organization.Metro’s Hybrid Work Policy
requires three in-person days
for all employees whose primary office location is 200 Revere Beach Parkway. All employees will be required to report to work at 200 RBP every Tuesday and Wednesday. With approval from their manager, employees may choose the third day that works best for their own individual needs and schedules.About Metro Credit Union:
Established in 1926, Metro has grown to be the largest state-chartered Credit Union in Massachusetts with 18 branches, 220,000 Members and $3.4B in assets. Our focus has always been helping local people, businesses and non-profit organizations reach their goals. Our perspective is unique because it is local and hyper-focused on the specific needs of our local communities. We are a high performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our Members. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve. This commitment strengthens local communities, creating a positive impact on people's lives.
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Bachelor’s degree and/or equivalent combination of education and work experience.Prior banking or financial experience preferred.Prior call center experience, especially in a high-volume center preferred.
Skills and Traits:
Basic knowledge of computer software and web browsers.Strong writing and verbal communication.Ability to work independently.Attention to detail and accuracy of work performed.Ability to work in a fast-paced environment.
Why Join our team:Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays.Annual bonus eligibility; annual retention bonus vesting program.401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement.Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses.Discounts on Pet Insurance.Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals.Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers.Exceptional training program (classroom, on-the-job, and mentoring).Stable and growing organization.Metro’s Hybrid Work Policy
requires three in-person days
for all employees whose primary office location is 200 Revere Beach Parkway. All employees will be required to report to work at 200 RBP every Tuesday and Wednesday. With approval from their manager, employees may choose the third day that works best for their own individual needs and schedules.About Metro Credit Union:
Established in 1926, Metro has grown to be the largest state-chartered Credit Union in Massachusetts with 18 branches, 220,000 Members and $3.4B in assets. Our focus has always been helping local people, businesses and non-profit organizations reach their goals. Our perspective is unique because it is local and hyper-focused on the specific needs of our local communities. We are a high performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our Members. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve. This commitment strengthens local communities, creating a positive impact on people's lives.
#J-18808-Ljbffr