Covenant Logistics Group
Driver Support Triage Shift Lead- Night Shift
Covenant Logistics Group, Chattanooga, Tennessee, United States, 37450
Overview:Lead and assist the Triage I & II agents in Driver Support with any barriers that may arise in their daily tasks, including problem solving, approving repairs, and daily scheduling.
Responsibilities:Supporting Triage Agents with diagnosing any issues on technical or mechanical barriers that may arise on callsAbility to take calls as neededAbility to handle escalated issuesReview and approve estimates that are within their level of authorityMonitoring and updating various documents for communication and contacting vendors on repair status for the utilization of equipmentMonitoring in all areas on the daily productivity of the driver support agents, including remote staffReviewing and responding to high volume of emailsPerform related duties as needed to meet the ongoing needs of the Driver Support Team and CovenantQualifications:Strong verbal and written communication skillsStrong leadership and coaching abilitiesStrong ability to identify problems and develop effective solutionsStrong customer service skillsKnowledge in Microsoft Office platforms and strong knowledge in web-based platformsVehicle maintenance knowledge preferredAbility to multitaskHigh school diploma or equivalent requiredMechanical knowledge preferredCompetitive Compensation:Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.Pay Range: $23.87 - $27.16 hourlyPay Grade: 8Benefits:401(k) matchSerious Health Condition PayFull Health Benefits Package: Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life InsurancePaid Time Off: Holidays, Birthday, Wellness Day, Vacation & Sick TimeCultural Perks: Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance ProgramCovenant Logistics is an Equal Opportunity EmployerM/F/Disability/VeteranVEVRAA Federal Contractor
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Responsibilities:Supporting Triage Agents with diagnosing any issues on technical or mechanical barriers that may arise on callsAbility to take calls as neededAbility to handle escalated issuesReview and approve estimates that are within their level of authorityMonitoring and updating various documents for communication and contacting vendors on repair status for the utilization of equipmentMonitoring in all areas on the daily productivity of the driver support agents, including remote staffReviewing and responding to high volume of emailsPerform related duties as needed to meet the ongoing needs of the Driver Support Team and CovenantQualifications:Strong verbal and written communication skillsStrong leadership and coaching abilitiesStrong ability to identify problems and develop effective solutionsStrong customer service skillsKnowledge in Microsoft Office platforms and strong knowledge in web-based platformsVehicle maintenance knowledge preferredAbility to multitaskHigh school diploma or equivalent requiredMechanical knowledge preferredCompetitive Compensation:Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.Pay Range: $23.87 - $27.16 hourlyPay Grade: 8Benefits:401(k) matchSerious Health Condition PayFull Health Benefits Package: Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life InsurancePaid Time Off: Holidays, Birthday, Wellness Day, Vacation & Sick TimeCultural Perks: Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance ProgramCovenant Logistics is an Equal Opportunity EmployerM/F/Disability/VeteranVEVRAA Federal Contractor
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