Sales Support Representative I - Bilingual Preferred (English/Spanish)

Company OverviewSiteOne associates are customer obsessed, always safe, continuously improving, and having fun! Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne.SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 700 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.Position OverviewThe Bilingual Sales Support Representative plays an important role responsible for providing sales support to the SiteOne sales team and helping to handle complex customer needs.What you’ll do:Provide sales support to Key Account Managers and Business Development Managers. Proactively communicate needs and problems to Store Personnel and Line of Business Specialists, as needed.Handle day-to-day customer needs including diagnosing customer problems, providing customer quotes, taking customer orders, coordinating order logistics, sourcing and monitoring order fulfillment via phone.Develop deep and lasting relationships with customer personnel via phone.May manage a small book of business. Responsible for growing gross margin in book of business year-over-year.Leverage solution-focused sales tools and processes to maximize growth with assigned accounts.Maintain high level of customer satisfaction with assigned accounts.Maintain appropriate professional and technical industry knowledge.Partner with leadership and Field Support to understand the impact of emerging technologies and ways of working on business performance, and actively support and lead their implementation.Ensure that customers are aware of and fully utilizing all of SiteOne’s capabilities including SiteOne University, vendor support, and Partner’s Program.Skills We Are Seeking1-3 years of customer service or sales support experience preferred.Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred.Knowledge of trends in the green industry. Familiarity with landscape, nursery, forestry, and/or irrigation products preferred.Proven knowledge of the sales cycle and solution selling techniques.Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation skills.Must possess strong communication, organizational, time management, and negotiation skills.Ability to think quickly and make decisions.Must be proficient in computer skills including Microsoft Office (Excel, Word, and PowerPoint).Ready and willing to learn and adopt, and encourage others to learn and adopt, new technologies and ways of working.High school diploma or equivalent required.College degree preferred.Perks:Weekly Paychecks with DailyPay available!Competitive CompensationMedical, Dental and Vision plansPaid Time Off, Paid Holidays401k with company matchTuition ReimbursementLucrative Associate Referral ProgramCompany Apparel and Work Boot VouchersOpportunity for AdvancementPaid Training and Business Certifications AvailableFree Counseling Services/Employee Assistance ProgramLife Insurance and Short- and Long-Term Disability InsuranceProduct DiscountsMost Branches never work Sundays!Expected Salary Range $80K+SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne—including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination—will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

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