Skyservice Business Aviation
Line Service Manager
Skyservice Business Aviation, Fort Lauderdale, Florida, us, 33336
RESPONSIBILITIES:
Ensure the effective implementation of all safety standards and programs as well as compliance security, safety regulations and procedures.Participate in information gathering for occurrence report investigations & closings.Ensure the prevention and investigation of all Lineservice occurrence reports including notifying the applicable authorities (fuel spills, security infractions, etc.).Ensure all personnel respect and adhere to the company security policy.Deliver a high level of service to customers in accordance with the Skyservice philosophy, ensuing quality assurance, regarding the SOP, safety and security matters of ramp and facility operations.Manage operational activities on the ramp and adjacent Aprons including anti-icing operations, in conjunction with the Airport Authority and neighboring tenants.Monitor the ramp personnel for adherence to SOPs to ensure proper operations of the ramp and hangars (e.g., fueling & marshalling of aircraft).Provide assistance and liaise with Skyservice personnel to provide solutions to the problems that internal and external clients present.Act as a liaison with Customer Service and Maintenance to coordinate the safe and efficient towing and fueling of aircraft.Inspect the ramp, hangar and fuel farm.Maintain the fleet stock of vehicles including the sourcing, purchasing, maintenance and licensing as well as ensuring the safety, efficiency and adequate supply of all ground service equipment and fuel.Oversee the maintenance of log books and fueling / hangar information to support billing and for quality purposes.Provide direction, training, supervision, performance management and support to a team of Lineservice personnel, holding employees accountable for delivering on expectations.Foster strong working relationships amongst the Lineservice team.Recruit and selects new employees for the team as well as manage the progressive discipline process and terminate employees for non-performance as required.Maintain an adequate inventory of aviation fuels to meet client needs.Act as a liaison with internal and external FBO Sales and Client Services to ensure optimal client relations and service and provide quotations on aircraft not under a current contractual agreement.Develop a full understanding of clients’ needs in the interest of maintaining effective relationships.Develop a full understanding of the Maintenance department’s general operations in the interest of maintaining effective relationships.Provide support to accounting (invoice tracking and approval).Build effective relationships with related external agencies and vendors.Perform other duties as assigned.QUALIFICATIONS:
To be considered for this position an individual must have 5 – 7 years’ experience in Line service and 3 years in a supervisory role including intimate knowledge of Aviation/ FBO or Commercial ramp experience. Other qualities include but are not limited to:Strong knowledge of software programs related to the function.Superior customer service and interpersonal / relationship skills.Strong supervisory skills including ability to manage, coach and develop performance.Collaborative attitude.Strong computer skills.Flexible to work additional hours and be on call as required as well as ability to work under pressure.Post-secondary education. A degree or diploma in Aviation or Business Management considered an asset.PHYSICAL DEMANDS:
The physical demands described here represent those that must be met by an employee in order to successfully perform the daily functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the daily functions.During the performance and duties of this position, the employee is frequently required to stand, walk, sit, and use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and or move up to 50 pounds.WORK ENVIRONMENT:
While performing the duties of this job, the employee will frequently be exposed to wet and/or humid conditions. The employee may be exposed to long periods of extreme heat or extreme cold temperatures, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock and vibration. The noise level in the work environment is usually loud.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Fontainebleau Aviation is an equal opportunity employer.
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Ensure the effective implementation of all safety standards and programs as well as compliance security, safety regulations and procedures.Participate in information gathering for occurrence report investigations & closings.Ensure the prevention and investigation of all Lineservice occurrence reports including notifying the applicable authorities (fuel spills, security infractions, etc.).Ensure all personnel respect and adhere to the company security policy.Deliver a high level of service to customers in accordance with the Skyservice philosophy, ensuing quality assurance, regarding the SOP, safety and security matters of ramp and facility operations.Manage operational activities on the ramp and adjacent Aprons including anti-icing operations, in conjunction with the Airport Authority and neighboring tenants.Monitor the ramp personnel for adherence to SOPs to ensure proper operations of the ramp and hangars (e.g., fueling & marshalling of aircraft).Provide assistance and liaise with Skyservice personnel to provide solutions to the problems that internal and external clients present.Act as a liaison with Customer Service and Maintenance to coordinate the safe and efficient towing and fueling of aircraft.Inspect the ramp, hangar and fuel farm.Maintain the fleet stock of vehicles including the sourcing, purchasing, maintenance and licensing as well as ensuring the safety, efficiency and adequate supply of all ground service equipment and fuel.Oversee the maintenance of log books and fueling / hangar information to support billing and for quality purposes.Provide direction, training, supervision, performance management and support to a team of Lineservice personnel, holding employees accountable for delivering on expectations.Foster strong working relationships amongst the Lineservice team.Recruit and selects new employees for the team as well as manage the progressive discipline process and terminate employees for non-performance as required.Maintain an adequate inventory of aviation fuels to meet client needs.Act as a liaison with internal and external FBO Sales and Client Services to ensure optimal client relations and service and provide quotations on aircraft not under a current contractual agreement.Develop a full understanding of clients’ needs in the interest of maintaining effective relationships.Develop a full understanding of the Maintenance department’s general operations in the interest of maintaining effective relationships.Provide support to accounting (invoice tracking and approval).Build effective relationships with related external agencies and vendors.Perform other duties as assigned.QUALIFICATIONS:
To be considered for this position an individual must have 5 – 7 years’ experience in Line service and 3 years in a supervisory role including intimate knowledge of Aviation/ FBO or Commercial ramp experience. Other qualities include but are not limited to:Strong knowledge of software programs related to the function.Superior customer service and interpersonal / relationship skills.Strong supervisory skills including ability to manage, coach and develop performance.Collaborative attitude.Strong computer skills.Flexible to work additional hours and be on call as required as well as ability to work under pressure.Post-secondary education. A degree or diploma in Aviation or Business Management considered an asset.PHYSICAL DEMANDS:
The physical demands described here represent those that must be met by an employee in order to successfully perform the daily functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the daily functions.During the performance and duties of this position, the employee is frequently required to stand, walk, sit, and use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and or move up to 50 pounds.WORK ENVIRONMENT:
While performing the duties of this job, the employee will frequently be exposed to wet and/or humid conditions. The employee may be exposed to long periods of extreme heat or extreme cold temperatures, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock and vibration. The noise level in the work environment is usually loud.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Fontainebleau Aviation is an equal opportunity employer.
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