Design Services Specialist

Job Description:At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. We are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. We support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.Team OverviewThe Design Services Specialist is a critical team member that is part of our Commercial Design Services team. This position can be based in our Port Neches, TX or Parsippany, NJ office on a hybrid 3:2 in office schedule.SummaryThe Design Service Specialist serves as a functional subject matter expert of GAF product line applications, specifications, and guarantee/warranty coverages. By providing exceptional technical sales support, this position ensures that installations adhere to manufacturer and industry requirements, and technical application variances are reviewed and processed.Technical support will be required for assembly letters, wind calculations, wind addendums, PV solar applications, product design and development, claims and complaints associated with GAF commercial products and applications, as well as future strategic initiatives. This position will require communication with stakeholders such as roofing contractors, property owners, and design professionals, in addition to GAF’s Sales, Sales Operations, Legal, Guarantee Services, Warranty Claims, Marketing, and R&D organizations.Essential DutiesProvide technical roofing application support across project lifecycle from specification to guarantee issuance.Manage typical and atypical technical product and application requests such as:Locates, reviews, and interprets product information through various sources including but not limited to GAF published literature, code agencies i.e. Underwriters Laboratories, Factory Mutual, and Miami DADE.Assembly letters.Wind calculations.Wind Addendums.Technical variances.Review field inspection reports to determine proper roof compliance per manufacturer and industry standards.Mitigate liability and risk by accurately identifying guarantee exclusions and documenting addendums, when necessary.Review technical roofing application information during the commercial roofing guarantee registration process.Contact contractors, design professionals, and GAF’s sales personnel to confirm and obtain accurate registration information if required.Prepare ad hoc technical correspondence to assist with project compliance, project modifications, guarantee transfers, PV solar applications, and warranty repair procedures.Provide field-related technical assistance by reviewing CAD architectural details, product application instructions, and PV solar array installations.Research, analyze, and disseminate project information associated with guarantee/warranty claims.Provide support for the guarantee/warranty-related repair invoices to ensure proper compliance with manufacturer recommendations. Ensure repair costs are in sync with market expectations.Provide cross-functional support for Sales Operations related activities associated with GAF contractor programs.Participate in strategic initiatives and projects related to claims/warranty workflows, software development, and product design.Research, analyze, and disseminate department productivity reports when required.Under This Roof, We RequireA Bachelor’s degree from an accredited college institution or 5+ years of related work experience.Previous experience with construction contractor programs and construction materials sales support is a plus.Commercial field construction experience is a plus.Participation/Membership in leading industry organizations (IIBEC, CSI, etc.) a plus. Future participation is expected.Under This Roof, We Also ValueStrong analysis & problem-solving skills.Technical knowledge of general exterior construction materials a plus.Strong attention to detail.Ability to multitask.Ability to handle multiple projects simultaneously.Ability to work as a team player.Ability to effectively communicate complicated concepts and recommended courses of actions.Demonstrated ability to oversee projects.Strong ability to influence and drive cross-functional decisions and initiatives.Good prioritization skills.Excellent communication/interpersonal skills.How We Protect What Matters MostWe offer a wide range of health insurance options that include medical, dental, and vision for you and your family.Our Family-Building benefits support the many different journeys to fertility and parenthood.Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.#LI-CL1

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