TEC Equipment
Service Supervisor, Leasing
TEC Equipment, Kent, Washington, us, 98089
Service Supervisor, Leasing
Req #: 2024-3251Job Locations: US-WA-KentCategory: Leasing & RentalType: Regular Full TimeAbout Us
Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.Overview
TEC Equipment has an opportunity for a Leasing Service Supervisor to join our shop. This position is responsible for assisting the Leasing Service Manager in overseeing TEC's Leasing Service Operations. In this role you're responsible for customer communication, scheduling jobs in for service, ensuring work is performed in a timely, cost effective, and efficient manner, management of work orders, monitoring parts inventory, and the supervision of technician staff. You must possess strong customer service and communication skills, above average organization and time management skills, strong attention to detail, and have the ability to multitask. As our Leasing Service Supervisor you will build loyal clientele and employees by maintaining the highest standards, in alignment with TEC's Vision, Mission, and Values.Responsibilities
Coordinate prompt, high quality repairs for our portfolio of rental, lease and contract maintenance vehicles.Seek a good balance of surpassing customer expectations and controlling cost.Train and develop engaged truck technicians with a priority placed on clarity of expectations.Take full responsibility to ensure each technician has a clear understanding of how success will be measured at all times, maintaining systems of accountability to measure team members' performance against set targets on a daily, weekly and monthly basis.Place a visible emphasis on professional development for all employees in the department by determining what motivates each employee, as well as the strengths and weaknesses of each employee.Manage and take accountability for all day to day operations of the shop floor.Assign Work Orders to the appropriate Technician balancing the skill of the technician, the time of repair, commitments to customers, and efficiency of the shop.Maintain facilities and equipment in an attractive, appropriate and safe manner and follow all employment, safety, and environmental regulations as required by the local, state and federal governing bodies.Ensure the service shop(s) are equipped with the proper tooling, diagnostic software, and safety equipment. Make sure the department participates in the appropriate training that supports the proper use of all tools, diagnostic software, and safety processes.Serve as a leader and role-model conducting oneself with the highest of ethical, professional, and safety standards.Conduct safety checks to ensure worksites meet company safety guidelines and place a high priority on maintaining a safe work environment at all times.Be a steward of TEC's company values: Teamwork, Entrepreneurship, and Customer Focus; and ensure every member of the Service team is delivering a customer experience that ensures TEC Equipment continues to be recognized by customers as their Best Business Partner.Qualifications
High school diploma or equivalent.Plans to obtain a Bachelor's Degree in Business, Management, or related field HIGHLY preferred but not required.Minimum two years of previous supervisory/leadership experience required.5+ years as a master level technician.Proficiency with both Excel and Outlook.Diagnostic Equipment experience.Ability to maintain predictable and reliable attendance and work in a safe and alert manner.Valid driver's license and able to meet insurance requirements.Compensation
The base pay range for this position is $72,566 to $90,708.Benefits
TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.New hires are eligible to participate in TEC Equipment's comprehensive benefits plan the first of the month following your date of hire.Choice of two comprehensive medical plan options that include prescription drug coverage.Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children.Vision care, discounted hearing exams, and hearing aids.401(k) retirement savings plan with company contribution.Life, accident, and disability insurance.Employee Assistance Program (EAP).Education assistance.Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick leave.Statements
All offers of employment are contingent upon successful completion of all applicable screenings.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Req #: 2024-3251Job Locations: US-WA-KentCategory: Leasing & RentalType: Regular Full TimeAbout Us
Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.Overview
TEC Equipment has an opportunity for a Leasing Service Supervisor to join our shop. This position is responsible for assisting the Leasing Service Manager in overseeing TEC's Leasing Service Operations. In this role you're responsible for customer communication, scheduling jobs in for service, ensuring work is performed in a timely, cost effective, and efficient manner, management of work orders, monitoring parts inventory, and the supervision of technician staff. You must possess strong customer service and communication skills, above average organization and time management skills, strong attention to detail, and have the ability to multitask. As our Leasing Service Supervisor you will build loyal clientele and employees by maintaining the highest standards, in alignment with TEC's Vision, Mission, and Values.Responsibilities
Coordinate prompt, high quality repairs for our portfolio of rental, lease and contract maintenance vehicles.Seek a good balance of surpassing customer expectations and controlling cost.Train and develop engaged truck technicians with a priority placed on clarity of expectations.Take full responsibility to ensure each technician has a clear understanding of how success will be measured at all times, maintaining systems of accountability to measure team members' performance against set targets on a daily, weekly and monthly basis.Place a visible emphasis on professional development for all employees in the department by determining what motivates each employee, as well as the strengths and weaknesses of each employee.Manage and take accountability for all day to day operations of the shop floor.Assign Work Orders to the appropriate Technician balancing the skill of the technician, the time of repair, commitments to customers, and efficiency of the shop.Maintain facilities and equipment in an attractive, appropriate and safe manner and follow all employment, safety, and environmental regulations as required by the local, state and federal governing bodies.Ensure the service shop(s) are equipped with the proper tooling, diagnostic software, and safety equipment. Make sure the department participates in the appropriate training that supports the proper use of all tools, diagnostic software, and safety processes.Serve as a leader and role-model conducting oneself with the highest of ethical, professional, and safety standards.Conduct safety checks to ensure worksites meet company safety guidelines and place a high priority on maintaining a safe work environment at all times.Be a steward of TEC's company values: Teamwork, Entrepreneurship, and Customer Focus; and ensure every member of the Service team is delivering a customer experience that ensures TEC Equipment continues to be recognized by customers as their Best Business Partner.Qualifications
High school diploma or equivalent.Plans to obtain a Bachelor's Degree in Business, Management, or related field HIGHLY preferred but not required.Minimum two years of previous supervisory/leadership experience required.5+ years as a master level technician.Proficiency with both Excel and Outlook.Diagnostic Equipment experience.Ability to maintain predictable and reliable attendance and work in a safe and alert manner.Valid driver's license and able to meet insurance requirements.Compensation
The base pay range for this position is $72,566 to $90,708.Benefits
TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.New hires are eligible to participate in TEC Equipment's comprehensive benefits plan the first of the month following your date of hire.Choice of two comprehensive medical plan options that include prescription drug coverage.Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children.Vision care, discounted hearing exams, and hearing aids.401(k) retirement savings plan with company contribution.Life, accident, and disability insurance.Employee Assistance Program (EAP).Education assistance.Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick leave.Statements
All offers of employment are contingent upon successful completion of all applicable screenings.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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