Jobing.com, LLC.
Operations Supervisor
Jobing.com, LLC., Baltimore, Maryland, United States,
Job DescriptionAn Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.Essential Functions:Management
Work effectively with store management and store crewsSupervise the stores crew through assigning, directing and following up of all activitiesEffectively communicate information both to and from store management and crews
Customer Service
Assist customers with their questions, problems and complaintsPromote CVS customer service culture (Greet, offer help, and thank)Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customersProvide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)Maintain customer/patient confidentiality
Merchandise/Presentation
Price merchandiseStock shelvesSupport the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandiseSupport the planning, execute the display and maintenance of off-shelf merchandise
Pay RangeThe typical pay range for this role is:Minimum: 16.00Maximum: 19.50Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required QualificationsDeductive reasoning ability, analytical skills and computer skills.Advanced communication skills, supervision, and influencing skillsAbility to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arisePreferred QualificationsExperience as a retail supervisorEducationHigh School diploma or equivalent preferred but not required.
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Work effectively with store management and store crewsSupervise the stores crew through assigning, directing and following up of all activitiesEffectively communicate information both to and from store management and crews
Customer Service
Assist customers with their questions, problems and complaintsPromote CVS customer service culture (Greet, offer help, and thank)Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customersProvide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)Maintain customer/patient confidentiality
Merchandise/Presentation
Price merchandiseStock shelvesSupport the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandiseSupport the planning, execute the display and maintenance of off-shelf merchandise
Pay RangeThe typical pay range for this role is:Minimum: 16.00Maximum: 19.50Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required QualificationsDeductive reasoning ability, analytical skills and computer skills.Advanced communication skills, supervision, and influencing skillsAbility to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arisePreferred QualificationsExperience as a retail supervisorEducationHigh School diploma or equivalent preferred but not required.
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