Heavy Duty Specialist

NAPA is a Parts Store and so much more! We are excited to offer this unique NAPA opportunity in our Integrated Business Solutions (IBS) Division - A NAPA Parts Store where you’d least expect it! Did you know that some of NAPA’s biggest customers are Airlines, City & Government facilities, and public schools? NAPA supplies many parts to these places that keep them moving, and because we have been so successful at it, we are looking to grow this division even more! We are looking for a special Talent to join our Integrated Business Solutions (IBS) Division as a Heavy Duty Parts Inventory Specialist.What is NAPA Integrated Business Solutions (IBS):We manage Parts so businesses don’t have to! The NAPA Integrated Business Solutions (IBS) program is a partnership with any company that needs on-site assistance running a highly efficient parts department within their business. In other words, “a Store inside a Store/Company.” We partner with some exciting places: ground support maintenance stations for major airlines, government vehicle maintenance stations, utility companies, construction companies, car dealerships, and more. NAPA provides parts management, supply chain expertise, and fantastic customer care, serving our customer’s efficiencies and bottom line when we step in to manage their parts departments.The Role:The Heavy Duty Parts Inventory Specialist will play a critical role in our partnership with one of four focus areas: Government, Transportation, Commercial, Dealership. This person will provide vendor-managed inventory system expertise, procurement, and inventory, while managing people and processes. We are looking for someone who knows parts and is passionate about providing non-stop customer service in this extremely important partnership.This is the perfect opportunity for you if:You have experience in automotive parts, supply chain, parts procurement, and/or logistics.You are focused on Customer Satisfaction, Operational Excellence, and being a part of a high-energy and performing team.You are comfortable working in a Fleet shop environment.You have a background in automotive aftermarket, dealerships, parts, light/heavy-duty equipment, diesel trucks, buses, ground support equipment.You enjoy representing a dynamic and respected brand along with providing tremendous customer service.You love building and sustaining relationships with your team and outside vendors.You enjoy coming up with better processes and being looked at as the go-to person for answers to customer’s questions.What you’ll be doing:Managing parts and inventory for one of our NAPA customers/partners in Aviation, transportation, dealerships & auto repair, commercial, city and government vehicles and school districts.Providing a high level of customer service with our partner and customer.Working with the IBS Site Manager and team ensuring all daily/weekly/monthly reconciliation items are handled per policy and procedure guide.Addressing customer sales/service questions and problems quickly.Bringing high energy to our NAPA parts counter at our IBS location.Helping team members when working with customers or finding auto parts.Navigating computer and paper catalog systems.Working towards continuous improvement with our on-site parts store relationship - processes and procedures.Lifting merchandise up to 60 lbs.Inspecting, protecting, and maintaining company assets, merchandise, vehicles, building, and people.What you’ll need:Background in Automotive Parts/Repair.Passion for customer care, relationship management, and taking care of customers.Experience with inventory protection, asset management, and cataloging.Demonstrated leadership in the automotive after-market service industry, fleet services, government contracts, dealerships, or retail establishments.Possess personal drive, self-motivation, and ability to identify issues and find immediate solutions for customers.Capable of operating point-of-sale system, cataloging, and customer fleet management software.Possess analytical/problem-solving skills and a drive for solving customer issues.Thrive in a fast-paced environment.High School Diploma or GED.Flexibility in schedule including evenings, weekends, and holidays.Valid Driver’s License.And if you have this, even better (not a deal breaker if you don’t):Background in Aviation and/or Ground Support Equipment, Heavy Duty/Diesel.Technical school and/or college degree a plus.Parts procurement, Supply Chain & Logistics experience.ASE Certification(s).What’s in it for you:Awesome people and brand.Competitive Pay.Outstanding health benefits and 401K.Stable company with a “family” feel.A Culture of promotion from within.Great training and ongoing development with support from multiple leaders/your team.If this job sounds like a fit, please check out our NAPA IBS Career page to learn more from our IBS employees. Our hopes are that the information you read either excites you to apply or helps you decide if it’s not the right fit. Thank you for stopping by!Next Steps:Please apply if you think this is a great fit for you! We will reach out to you if we find that you are a fit for us.

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