Gared Holdings, LLC
Customer Support Supervisor
Gared Holdings, LLC, Noblesville, Indiana, United States, 46060
Customer Support Supervisor
Position:
Customer Support SupervisorLocation:
9200 E 146th St, Noblesville, IN, 46060Department:
SalesReports To:
Sales Management Team
About Us:
Gared Performance Sports Systems is a leading provider of high-quality sports equipment, dedicated to enhancing athletic experiences around the world. We are seeking a dynamic and organized Customer Support Supervisor to join our sales team. This role is essential in managing customer service representatives (CSRs) and ensuring seamless coordination between sales and operations.
Position Overview:
The Customer Support Supervisor will be responsible for overseeing the CSR team, maintaining a clean backlog, and coordinating sales order dates with shipping schedules. This role requires excellent organizational skills, leadership capabilities, and the ability to work closely with direct reports to ensure efficient operations and customer satisfaction.
Key Responsibilities:
Team Management:
Supervise and support the CSR group and monitor ship dates on projects to ensure high performance and productivity.
Backlog Management:
Regularly review and maintain a clean sales order backlog, ensuring all orders are processed accurately and timely.
Sales Order Coordination:
Manage and coordinate sales order dates, working closely with shipping/operations to confirm ship dates and pick-up times.
Customer Communication:
Act as an escalation point of contact for customers, addressing inquiries, providing updates on orders, and ensuring exceptional service.
CRM Maintenance:
Maintain accurate records of customers in the CRM system.
Collaboration:
Work directly with direct reports and other departments, such as marketing, logistics, and finance, to streamline operations and improve customer satisfaction.
Continuous Improvement:
Actively identify and implement improvements within your department and support improvements in other areas of the business.
KPI & Performance Reporting:
Report on department performance and identify additional key metrics aligned with business goals, ensuring regular updates as required.
Inventory Coordination:
Monitor inventory levels and coordinate with the warehouse team to manage stock availability and delivery schedules.
Administrative Support:
Provide administrative support to the sales team and handle inbound and outbound calls as needed.
Other duties as assigned.
Qualifications:
Bachelor’s degree in business, Sales, Marketing, or a related field preferred, not required.
Minimum of 3 years of experience in sales support, customer service management, or a related role.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Exceptional organizational and time management skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
Ability to multitask and work effectively in a fast-paced environment.
Detail-oriented with a high level of accuracy.
Positive attitude and a team player.
Benefits:
Competitive salary
Comprehensive health, dental, and vision insurance.
401(k) plan with company match.
Paid time off and holidays.
Professional development and training opportunities.
Collaborative and supportive work environment.
Gared Performance Sports Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us in our mission to build sports and enhance athletic experiences with innovative and high-quality solutions!
Job Type: Full-time
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
#J-18808-Ljbffr
Position:
Customer Support SupervisorLocation:
9200 E 146th St, Noblesville, IN, 46060Department:
SalesReports To:
Sales Management Team
About Us:
Gared Performance Sports Systems is a leading provider of high-quality sports equipment, dedicated to enhancing athletic experiences around the world. We are seeking a dynamic and organized Customer Support Supervisor to join our sales team. This role is essential in managing customer service representatives (CSRs) and ensuring seamless coordination between sales and operations.
Position Overview:
The Customer Support Supervisor will be responsible for overseeing the CSR team, maintaining a clean backlog, and coordinating sales order dates with shipping schedules. This role requires excellent organizational skills, leadership capabilities, and the ability to work closely with direct reports to ensure efficient operations and customer satisfaction.
Key Responsibilities:
Team Management:
Supervise and support the CSR group and monitor ship dates on projects to ensure high performance and productivity.
Backlog Management:
Regularly review and maintain a clean sales order backlog, ensuring all orders are processed accurately and timely.
Sales Order Coordination:
Manage and coordinate sales order dates, working closely with shipping/operations to confirm ship dates and pick-up times.
Customer Communication:
Act as an escalation point of contact for customers, addressing inquiries, providing updates on orders, and ensuring exceptional service.
CRM Maintenance:
Maintain accurate records of customers in the CRM system.
Collaboration:
Work directly with direct reports and other departments, such as marketing, logistics, and finance, to streamline operations and improve customer satisfaction.
Continuous Improvement:
Actively identify and implement improvements within your department and support improvements in other areas of the business.
KPI & Performance Reporting:
Report on department performance and identify additional key metrics aligned with business goals, ensuring regular updates as required.
Inventory Coordination:
Monitor inventory levels and coordinate with the warehouse team to manage stock availability and delivery schedules.
Administrative Support:
Provide administrative support to the sales team and handle inbound and outbound calls as needed.
Other duties as assigned.
Qualifications:
Bachelor’s degree in business, Sales, Marketing, or a related field preferred, not required.
Minimum of 3 years of experience in sales support, customer service management, or a related role.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Exceptional organizational and time management skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
Ability to multitask and work effectively in a fast-paced environment.
Detail-oriented with a high level of accuracy.
Positive attitude and a team player.
Benefits:
Competitive salary
Comprehensive health, dental, and vision insurance.
401(k) plan with company match.
Paid time off and holidays.
Professional development and training opportunities.
Collaborative and supportive work environment.
Gared Performance Sports Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us in our mission to build sports and enhance athletic experiences with innovative and high-quality solutions!
Job Type: Full-time
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
#J-18808-Ljbffr