Walmart
Senior Analyst, Specialty Compliance and Ethics
Walmart, Bentonville, Arkansas, United States, 72712
Position SummaryThe Global Marketplace and eCommerce Compliance team within Walmart is responsible for defining, enforcing and promoting policies, programs and products to ensure safe transactions and create trust perception across our online and marketplace businesses.This Sr. Analyst position is responsible for reviewing internal and external item reports, analyzing item data and helping to develop and enhance processes related to enforcement of policies. This role will partner with various teams including Compliance, Policy Governance, Merchant and Retail teams, Operations, Corporate Affairs and Product.An ideal candidate is highly customer focused and is a detail-oriented, self-starter. We are looking for a cross-functional, team player to support and assist in item risk management that operates with a sense of urgency, is comfortable working in a dynamic online environment with shifting business needs and changing requirements.
Job DescriptionMonitor site and ensure item compliance with established policies, rules and guidelines.Triage items and listings, including escalating items or rule issues, taking action on products, or providing feedback to improve or enhance rules, tools or processes.Review and investigate item reports for gaps, trends or developing risks, including analysis of internal item data reports or cases, reviewing other sites or news for item trends, or working on annotations with machine learning models.Analyze and audit rules to support Business and Compliance policies, including working on rule logic to enforce site policies, identifying gaps and areas for rule enhancements and optimization, troubleshooting and analyzing data to identify the root cause of an issue, or analyzing results to measure effectiveness of rules.Support in process documentation, report generation, or coordinating implementation of new item risk initiatives, processes or workflows.
Minimum QualificationsBachelor's degree and/or 3+ years of related work experience in Compliance, Trust & Safety, risk management, operations, or Legal.Excel and data analysis experience.Strong attention to detail, problem-solving and troubleshooting skills.High degree of initiative and deadline-driven productivity.Experience working with partners and teammates across different time zones and cultures.
Preferred QualificationsExperience with eCommerce, retail, compliance/legal ops, risk management, or content review/moderation.Excellent verbal and written communication skills with people at a variety of levels.Resourceful and intellectually curious mentality, not afraid to dig into issues or projects.Experience with tools such as JIRA, Confluence, ServiceNow and Salesforce.Familiar and comfortable working in gray areas or dealing with offensive content.Pop culture, trivia or word nerd, or avid online shopper a plus.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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Job DescriptionMonitor site and ensure item compliance with established policies, rules and guidelines.Triage items and listings, including escalating items or rule issues, taking action on products, or providing feedback to improve or enhance rules, tools or processes.Review and investigate item reports for gaps, trends or developing risks, including analysis of internal item data reports or cases, reviewing other sites or news for item trends, or working on annotations with machine learning models.Analyze and audit rules to support Business and Compliance policies, including working on rule logic to enforce site policies, identifying gaps and areas for rule enhancements and optimization, troubleshooting and analyzing data to identify the root cause of an issue, or analyzing results to measure effectiveness of rules.Support in process documentation, report generation, or coordinating implementation of new item risk initiatives, processes or workflows.
Minimum QualificationsBachelor's degree and/or 3+ years of related work experience in Compliance, Trust & Safety, risk management, operations, or Legal.Excel and data analysis experience.Strong attention to detail, problem-solving and troubleshooting skills.High degree of initiative and deadline-driven productivity.Experience working with partners and teammates across different time zones and cultures.
Preferred QualificationsExperience with eCommerce, retail, compliance/legal ops, risk management, or content review/moderation.Excellent verbal and written communication skills with people at a variety of levels.Resourceful and intellectually curious mentality, not afraid to dig into issues or projects.Experience with tools such as JIRA, Confluence, ServiceNow and Salesforce.Familiar and comfortable working in gray areas or dealing with offensive content.Pop culture, trivia or word nerd, or avid online shopper a plus.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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