Southern Glazer's Wine & Spirits, LLC.
Manager Resource Planning Operations
Southern Glazer's Wine & Spirits, LLC., Miramar, Florida, United States,
What You Need To Know
Open the door to a groundbreaking tech career with an industry leader. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we’re heavily invested in the most transformative new technologies – and the most brilliant tech professionals. Southern Glazer’s was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you’re looking to fill your glass with opportunity, come join our FAMILY.Overview
We are seeking a Manager of Resource Capacity Planning Operations. The manager will lead a team of 6+ team members on a high volume, highly efficient and responsive team. The manager will oversee all 3rd party sourcing, on/offboarding activities, headcount and organizational tracking, vendor management and supporting the resource managers in the ETP department. The ideal candidate will have experience using a PPM software, preferably Planview, and advanced skill in Excel, and the MSOffice suite. Process and Project Management experience will be necessary to support and build new processes in a fast paced, often growing and changing environment. Change is a constant and the ideal candidate will embrace change, new processes and a high energy environment.Primary Responsibilities
Manages all daily activities including monitoring, maintenance, tracking, reporting, and problem resolution for theManage and ensure incident response, Incident Post-Mortem/Root Cause Analysis activities.Ensures proper management, maintenance, provisioning, and monitoring of all production end-user equipmentManages change initiatives in a systematic manner to ensure systems availability, performance, and reliabilityManages internal operations projects that may require cross-department resources and coordinationUndertakes system maintenanceProvides customer service to all internal staffMonitors the IT ticketing system to ensure timely correction of any incidentsAnalyzes activities and documented resolutions, identify problem areas, devise, and deliver solutions to enhance quality of service and prevent future issuesHelps to define key operational metrics, develop reporting, and set targets and continuously improve. Present operational metrics to IT Leadership on a consistent basisPartners with Infrastructure Team in areas of cross use resourcesOversees timely handover of new services/resource from IT teams to functional areasCommunicates with upper-management and internal clients to identify needs and evaluate alternative business solutionsOversee and manage application development and maintenance across SGWSWorks with business partners to ensure a fit for purpose solution is designedResponsible for the delivery of required technology components on time and on budgetSupport – Escalations go directly to the technology teamsDevOps– standardize application development tools, standard process/practice, enterprise architecture, continuous deployment, and application monitoring capabilities.Mentors, develops, motivates, and coaches teams to work collaboratively and effectivelyWorks cross functionally across ETP and outside of ETP with key business stakeholders in and outside of SGWSWorks closely with the technical application development teams to drive continuous improvement and efficiencyApplies significant knowledge of industry trends, developments, and capabilities to address and improve business capabilitiesDevelops budget and manages work to budgetEnsures that solutions and services deliver at or above expected business valueParticipates in industry peer groups to understand industry trends and implements and recommends best practice solutionsDrives process and technology changes throughout the organization in support of business objectivesManages and responds to business-partner feedback to enable continuous improvementCommunicate effectively up and down the organizational hierarchy in IT and business executive leadershipDevelops and recommends changes to systems, policies, and proceduresSpecialized Skills and Technologies
5+ years of managing a high volume, highly responsive and effective team of 6+ team members5+ years of Portfolio Project Management software, preferably Planview or similar5+ years of resource supply and demand management, capacity planning, onboarding, offboarding and resource tracking5+ years of process improvement initiatives, including lean six sigma practices and process mapping3 – 5 years of experience with vendor management, meeting facilitation and coordination3 – 5 years of Training Development/Deployment5+ years of MSOffice Suite, including advanced skills in Excel2+ years of SharePoint. Project Place or similar collaboration softwareMinimum Qualifications
Bachelor’s degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)5+years related experience in technology management, customer relationship management and staff managementCritical and creative thinkerProblem SolverStrategic ThinkerBuilds Strong TeamsExcellent presentation and facilitation skillsInfluencerAdaptability and ability to manage changePrior supervisory experienceResults-orientedSuperior interpersonal, communication and presentation skillsEntrepreneurial mindsetStrong record of leadershipDemonstrates ability to monitor project progress by tracking activities, issues/ risks/dependencies, and provides recommendation for resolutionAbility to foster a team environment with Agile delivery valuesBusiness AcumenDelivers resultsDevelops Team/ Team CoachingEffective CommunicationExecutive PresenceInfluencingPartnershipsStrategic MindsetAgile Delivery Values
Physical Demands
Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machinePhysical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stoopingMay require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
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Open the door to a groundbreaking tech career with an industry leader. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we’re heavily invested in the most transformative new technologies – and the most brilliant tech professionals. Southern Glazer’s was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you’re looking to fill your glass with opportunity, come join our FAMILY.Overview
We are seeking a Manager of Resource Capacity Planning Operations. The manager will lead a team of 6+ team members on a high volume, highly efficient and responsive team. The manager will oversee all 3rd party sourcing, on/offboarding activities, headcount and organizational tracking, vendor management and supporting the resource managers in the ETP department. The ideal candidate will have experience using a PPM software, preferably Planview, and advanced skill in Excel, and the MSOffice suite. Process and Project Management experience will be necessary to support and build new processes in a fast paced, often growing and changing environment. Change is a constant and the ideal candidate will embrace change, new processes and a high energy environment.Primary Responsibilities
Manages all daily activities including monitoring, maintenance, tracking, reporting, and problem resolution for theManage and ensure incident response, Incident Post-Mortem/Root Cause Analysis activities.Ensures proper management, maintenance, provisioning, and monitoring of all production end-user equipmentManages change initiatives in a systematic manner to ensure systems availability, performance, and reliabilityManages internal operations projects that may require cross-department resources and coordinationUndertakes system maintenanceProvides customer service to all internal staffMonitors the IT ticketing system to ensure timely correction of any incidentsAnalyzes activities and documented resolutions, identify problem areas, devise, and deliver solutions to enhance quality of service and prevent future issuesHelps to define key operational metrics, develop reporting, and set targets and continuously improve. Present operational metrics to IT Leadership on a consistent basisPartners with Infrastructure Team in areas of cross use resourcesOversees timely handover of new services/resource from IT teams to functional areasCommunicates with upper-management and internal clients to identify needs and evaluate alternative business solutionsOversee and manage application development and maintenance across SGWSWorks with business partners to ensure a fit for purpose solution is designedResponsible for the delivery of required technology components on time and on budgetSupport – Escalations go directly to the technology teamsDevOps– standardize application development tools, standard process/practice, enterprise architecture, continuous deployment, and application monitoring capabilities.Mentors, develops, motivates, and coaches teams to work collaboratively and effectivelyWorks cross functionally across ETP and outside of ETP with key business stakeholders in and outside of SGWSWorks closely with the technical application development teams to drive continuous improvement and efficiencyApplies significant knowledge of industry trends, developments, and capabilities to address and improve business capabilitiesDevelops budget and manages work to budgetEnsures that solutions and services deliver at or above expected business valueParticipates in industry peer groups to understand industry trends and implements and recommends best practice solutionsDrives process and technology changes throughout the organization in support of business objectivesManages and responds to business-partner feedback to enable continuous improvementCommunicate effectively up and down the organizational hierarchy in IT and business executive leadershipDevelops and recommends changes to systems, policies, and proceduresSpecialized Skills and Technologies
5+ years of managing a high volume, highly responsive and effective team of 6+ team members5+ years of Portfolio Project Management software, preferably Planview or similar5+ years of resource supply and demand management, capacity planning, onboarding, offboarding and resource tracking5+ years of process improvement initiatives, including lean six sigma practices and process mapping3 – 5 years of experience with vendor management, meeting facilitation and coordination3 – 5 years of Training Development/Deployment5+ years of MSOffice Suite, including advanced skills in Excel2+ years of SharePoint. Project Place or similar collaboration softwareMinimum Qualifications
Bachelor’s degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)5+years related experience in technology management, customer relationship management and staff managementCritical and creative thinkerProblem SolverStrategic ThinkerBuilds Strong TeamsExcellent presentation and facilitation skillsInfluencerAdaptability and ability to manage changePrior supervisory experienceResults-orientedSuperior interpersonal, communication and presentation skillsEntrepreneurial mindsetStrong record of leadershipDemonstrates ability to monitor project progress by tracking activities, issues/ risks/dependencies, and provides recommendation for resolutionAbility to foster a team environment with Agile delivery valuesBusiness AcumenDelivers resultsDevelops Team/ Team CoachingEffective CommunicationExecutive PresenceInfluencingPartnershipsStrategic MindsetAgile Delivery Values
Physical Demands
Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machinePhysical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stoopingMay require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
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