Cox Communications
Senior Cloud Engineering Support Specialist (RapidScale)
Cox Communications, Raleigh, North Carolina, United States, 27601
Position Overview:
As a Senior Cloud Engineering Support Specialist in our Network Operations Center (NOC), you will help ensure the operational success of Rapidscale clients and internal teams by owning projects critical to our business. Responsibilities include troubleshooting incidents, monitoring server health and backups, assisting with client communication, creating formal documentation processes, and tracking internal ticket progress. Cloud Support Engineers at Logicworks spend most of their time working with new technologies, such as AWS and Azure, at a breakneck pace in a fun collaborative environment.
Responsibilities:
Provide an excellent customer experience by troubleshooting, updating, and resolving client problems.Utilize our ticketing system to create, monitor, and update tickets.Troubleshoot in-depth system issues and backup failures in our client's environments.Perform daily server monitoring of our client's servers.Perform change requests based on client's need.Deploy new instances within our client's AWS and Azure environments.Perform Quality Control for VM and instance builds in our client's AWS & Azure environments.Create technical documentation & drive operational process improvement.Compile server utilization reports to help clients with capacity planning.Train and develop skills in new technologies relevant to Logicworks' business.Perform and troubleshoot routing and networking issues.
QUALIFICATIONS
Minimum:
High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field.Certification in AWS Certified Solutions Architect, Associate or AZ-104 certification.Requires strong knowledge of AWS and other cloud platforms.Excellent troubleshooting skills.Ability and curiosity to learn a full range of technology platforms and data network systems as well as apply new skills rapidly.An interest in emerging technologies.
Preferred:
Puppet or other configuration management tooling experience.Infrastructure as Code experience (Terraform/ARM/CloudFormation).Familiarity with 3rd party security tooling (AlertLogic, ThreatStack, TrendMicro, Duo, etc.).Hands-on experience with OS-level patching.Exposure to AWS or Azure networking concepts (VNet, ExpressRoute, VPC, Transit Gateway, etc.).Understanding in Google Cloud architecture and support.
Compensation:
Hourly base pay rate is $30.87 - $46.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
Cox is an Equal Employment Opportunity employer
- All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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As a Senior Cloud Engineering Support Specialist in our Network Operations Center (NOC), you will help ensure the operational success of Rapidscale clients and internal teams by owning projects critical to our business. Responsibilities include troubleshooting incidents, monitoring server health and backups, assisting with client communication, creating formal documentation processes, and tracking internal ticket progress. Cloud Support Engineers at Logicworks spend most of their time working with new technologies, such as AWS and Azure, at a breakneck pace in a fun collaborative environment.
Responsibilities:
Provide an excellent customer experience by troubleshooting, updating, and resolving client problems.Utilize our ticketing system to create, monitor, and update tickets.Troubleshoot in-depth system issues and backup failures in our client's environments.Perform daily server monitoring of our client's servers.Perform change requests based on client's need.Deploy new instances within our client's AWS and Azure environments.Perform Quality Control for VM and instance builds in our client's AWS & Azure environments.Create technical documentation & drive operational process improvement.Compile server utilization reports to help clients with capacity planning.Train and develop skills in new technologies relevant to Logicworks' business.Perform and troubleshoot routing and networking issues.
QUALIFICATIONS
Minimum:
High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field.Certification in AWS Certified Solutions Architect, Associate or AZ-104 certification.Requires strong knowledge of AWS and other cloud platforms.Excellent troubleshooting skills.Ability and curiosity to learn a full range of technology platforms and data network systems as well as apply new skills rapidly.An interest in emerging technologies.
Preferred:
Puppet or other configuration management tooling experience.Infrastructure as Code experience (Terraform/ARM/CloudFormation).Familiarity with 3rd party security tooling (AlertLogic, ThreatStack, TrendMicro, Duo, etc.).Hands-on experience with OS-level patching.Exposure to AWS or Azure networking concepts (VNet, ExpressRoute, VPC, Transit Gateway, etc.).Understanding in Google Cloud architecture and support.
Compensation:
Hourly base pay rate is $30.87 - $46.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
Cox is an Equal Employment Opportunity employer
- All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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