Westgate Resorts
OPC Specialist Parttime
Westgate Resorts, Orlando, Florida, us, 32885
Job Description
As a Westgate Resorts
OPC (Off Property Consultant) , you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts throughout central Florida by encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme park and attraction tickets. You will also be required to book room nights, sell attraction tickets, and provide concierge services for visitors and guests who are here on vacation.
As an
OPC , you will:
Persuade potential clients to visit Westgate Resorts by maximizing their savings on Orlando area theme parks and attractions.
Engage with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and/or room night bookings if they do not qualify.
Provide 5-Star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard.
Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions.
Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift.
Maintain a professional appearance and work environment at all times with a clean, clutter-free workstation.
Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts.
Have opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advanced notice, but within an acceptable distance, based on business needs, experience, and/or performance.
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Additionally, the person must possess and adhere to the following core company values:
Integrity
Passion
Work Ethic
Qualifications:
Must be outgoing and assertive.
Must be able to handle cash and tickets accurately and securely.
Enjoy working with tourists.
Positive, self-motivated, and be able to work in a team environment.
Excellent face-to-face customer service skills.
Will need to be able to overcome objections.
Requires a flexible work schedule including mornings, nights, weekends, and holidays.
Passionate about genuinely helping clients get a better deal and improving their overall vacation experience.
May be required to stand for long periods of time in outdoor and/or indoor environments.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.
Additional Information
Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state, or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email
WGAccommodations@wgresorts.com
with the job title and the location of the position for which you are applying.
#J-18808-Ljbffr
As a Westgate Resorts
OPC (Off Property Consultant) , you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts throughout central Florida by encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme park and attraction tickets. You will also be required to book room nights, sell attraction tickets, and provide concierge services for visitors and guests who are here on vacation.
As an
OPC , you will:
Persuade potential clients to visit Westgate Resorts by maximizing their savings on Orlando area theme parks and attractions.
Engage with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and/or room night bookings if they do not qualify.
Provide 5-Star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard.
Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions.
Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift.
Maintain a professional appearance and work environment at all times with a clean, clutter-free workstation.
Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts.
Have opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advanced notice, but within an acceptable distance, based on business needs, experience, and/or performance.
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Additionally, the person must possess and adhere to the following core company values:
Integrity
Passion
Work Ethic
Qualifications:
Must be outgoing and assertive.
Must be able to handle cash and tickets accurately and securely.
Enjoy working with tourists.
Positive, self-motivated, and be able to work in a team environment.
Excellent face-to-face customer service skills.
Will need to be able to overcome objections.
Requires a flexible work schedule including mornings, nights, weekends, and holidays.
Passionate about genuinely helping clients get a better deal and improving their overall vacation experience.
May be required to stand for long periods of time in outdoor and/or indoor environments.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.
Additional Information
Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state, or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email
WGAccommodations@wgresorts.com
with the job title and the location of the position for which you are applying.
#J-18808-Ljbffr