ICF
ServiceNow IT Project Manager (Remote)
ICF, Reston, Virginia, United States, 22090
Please note that this position is open to support 100% remote work anywhere within the U.S.The IT modernization and digital transformation division of ICF is seeking a motivated ServiceNow IT Project Manager with experience managing tasks and team members. The successful candidate will possess an understanding of driving tasks to completion and is self-motivated, driven, and has an understanding of ServiceNow capabilities. The role is a significant position that involves working with customers and other stakeholders by developing and implementing enterprise architecture solutions in a complex, highly dynamic environment.The Work:
Provide ServiceNow support to include Program/Project Management, Enterprise, and Solutions Architecture Support, Portfolio Strategy and Transformation Roadmap Planning, Application Development, Enterprise Delivery Methodologies, and Human Centered Design. The team currently uses the following ServiceNow modules: CSM, ITSM, ITOM, WSD, HRSD, Service Portal, and Mobile.Primary duties include:
Assign and monitor resources to ensure project efficiency and maximize deliverables.Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to the project work plan.Work with government stakeholders, plan, manage, document, and analyze functional requirements, identify gaps, and identify alternative approaches to meet requirements.Manage status update meetings and communicate external timelines and impacts of new initiatives to team members.Work well in a collaborative environment to complete requirements.Work with business owners and technical leads to troubleshoot production support issues that arise in the application.Play a key role in leading and executing functional user acceptance testing with guidance from the project teams.Required skills and qualifications:
8 years+ experience operating independently without consistent direction from client leadership.5 years+ experience in a fast-paced, dynamic environment.1+ years of experience with ServiceNow. Preference for Certified ServiceNow System Administrator.3+ years of project management experience.2 years+ experience either working for the U.S. federal government or supporting the U.S. federal government in a consulting capacity.1+ years of experience managing at least two major projects of six months or more.1+ years of experience working in the full software development lifecycle (SDLC) including recent successful and demonstrated experience with Agile methodologies (Scrum).1+ Years of experience in developing web technologies and software platforms for maximum usability.1+ years of experience working with deadlines and budgetary guidelines.1+ years of experience working with all levels of management.Bachelor's degree in a technology-related field or business administration.US Citizenship is required (required by the federal government for this position).MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.Must be able to obtain Public Trust clearance.Preferred skills:
4+ years of relevant work experience in a very fast-paced, dynamic environment.1+ years of administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items. Orchestration and Discovery experience is a plus.ServiceNow Certified Application Developer certification is a plus.PMP.Advanced skill in Microsoft Office Suites.Working at ICFICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email
icfcareercenter@icf.com
and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is: $121,041.00 - $205,770.00 Nationwide Remote Office (US99).
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Provide ServiceNow support to include Program/Project Management, Enterprise, and Solutions Architecture Support, Portfolio Strategy and Transformation Roadmap Planning, Application Development, Enterprise Delivery Methodologies, and Human Centered Design. The team currently uses the following ServiceNow modules: CSM, ITSM, ITOM, WSD, HRSD, Service Portal, and Mobile.Primary duties include:
Assign and monitor resources to ensure project efficiency and maximize deliverables.Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to the project work plan.Work with government stakeholders, plan, manage, document, and analyze functional requirements, identify gaps, and identify alternative approaches to meet requirements.Manage status update meetings and communicate external timelines and impacts of new initiatives to team members.Work well in a collaborative environment to complete requirements.Work with business owners and technical leads to troubleshoot production support issues that arise in the application.Play a key role in leading and executing functional user acceptance testing with guidance from the project teams.Required skills and qualifications:
8 years+ experience operating independently without consistent direction from client leadership.5 years+ experience in a fast-paced, dynamic environment.1+ years of experience with ServiceNow. Preference for Certified ServiceNow System Administrator.3+ years of project management experience.2 years+ experience either working for the U.S. federal government or supporting the U.S. federal government in a consulting capacity.1+ years of experience managing at least two major projects of six months or more.1+ years of experience working in the full software development lifecycle (SDLC) including recent successful and demonstrated experience with Agile methodologies (Scrum).1+ Years of experience in developing web technologies and software platforms for maximum usability.1+ years of experience working with deadlines and budgetary guidelines.1+ years of experience working with all levels of management.Bachelor's degree in a technology-related field or business administration.US Citizenship is required (required by the federal government for this position).MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.Must be able to obtain Public Trust clearance.Preferred skills:
4+ years of relevant work experience in a very fast-paced, dynamic environment.1+ years of administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items. Orchestration and Discovery experience is a plus.ServiceNow Certified Application Developer certification is a plus.PMP.Advanced skill in Microsoft Office Suites.Working at ICFICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email
icfcareercenter@icf.com
and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is: $121,041.00 - $205,770.00 Nationwide Remote Office (US99).
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