AVEVA Denmark
Senior Engineering Consultant
AVEVA Denmark, Houston, Texas, United States, 77246
Senior Engineering ConsultantLocation:
Houston, TX
Employment Type:
Full-Time (Hybrid)
AVEVA is a global leader in industrial software.
Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
Functional Responsibility:
Understand the customer’s technology stack, organization, technology governance policies and strategic objectives related to how AVEVA solutions will be used.
Inform customers of best practices, pitfalls/opportunities to avoid adoption hurdles, help them make informed decisions.
Identify potential configuration or design related issues.
Review functional capabilities and proposed changes to avoid issues that may impair system performance or stability.
Provide AVEVA application tuning and performance advice.
Assess system readiness for upgrade and facilitate upgrade planning.
Assist customers with the deployment of major version upgrades and adoption of new technology.
Deliver feature adoption advice, demo new features, identify gaps in feature usage and provide license optimization recommendations.
Support resolution of technical issues causing stalled customer journeys or low adoption. Formulate remediation plans and lead execution in partnership with IAC, CSM and AM.
Deliver Success Accelerators and Training Offerings related to customers primary technology.
Provide input to the development of new Success Accelerators and Training collateral or improvement of existing accelerators and training collateral.
Document and formally propose product enhancements or improvements to AVEVA products.
Diagnose customer readiness issues or adoption obstacles and prescribe solutions (reactive and preventative) that enhance customer journey and accelerate time to value.
Provide guidance to help standardize AVEVA product adoption and configuration across projects, sites, and regions.
Success Measures:
Adoption and credit consumption, through increased software usage, expansion of software footprint and reduction in churn for customers receiving TAS interactions.
Customer satisfaction for customers receiving TAS and CES interactions.
TAS revenue growth for customers receiving TAS and CES interactions.
Competencies:
Technical Expertise – Level of depth in technical consultation and training delivery that guides the customer towards successful understanding and adoption of our software.
Change Management – Ability to understand the overall journey, identifying potential roadblocks, and proposing strategies to drive successful change.
Customer Centricity - Prioritizing understanding and exceeding customer needs throughout engagement.
Salary Range:
$87,900.00 - $146,700.00
This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.
USA Benefits:
Competitive salary; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; 20 days PTO with increase for time served; 7 days of sick time; 3 days paid volunteering; flexible lifestyle benefits (commuter plans, backup care, emergency leave and fitness/education reimbursement opportunities).
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.
AVEVA is an Equal Opportunity Employer.
We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
#J-18808-Ljbffr
Houston, TX
Employment Type:
Full-Time (Hybrid)
AVEVA is a global leader in industrial software.
Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
Functional Responsibility:
Understand the customer’s technology stack, organization, technology governance policies and strategic objectives related to how AVEVA solutions will be used.
Inform customers of best practices, pitfalls/opportunities to avoid adoption hurdles, help them make informed decisions.
Identify potential configuration or design related issues.
Review functional capabilities and proposed changes to avoid issues that may impair system performance or stability.
Provide AVEVA application tuning and performance advice.
Assess system readiness for upgrade and facilitate upgrade planning.
Assist customers with the deployment of major version upgrades and adoption of new technology.
Deliver feature adoption advice, demo new features, identify gaps in feature usage and provide license optimization recommendations.
Support resolution of technical issues causing stalled customer journeys or low adoption. Formulate remediation plans and lead execution in partnership with IAC, CSM and AM.
Deliver Success Accelerators and Training Offerings related to customers primary technology.
Provide input to the development of new Success Accelerators and Training collateral or improvement of existing accelerators and training collateral.
Document and formally propose product enhancements or improvements to AVEVA products.
Diagnose customer readiness issues or adoption obstacles and prescribe solutions (reactive and preventative) that enhance customer journey and accelerate time to value.
Provide guidance to help standardize AVEVA product adoption and configuration across projects, sites, and regions.
Success Measures:
Adoption and credit consumption, through increased software usage, expansion of software footprint and reduction in churn for customers receiving TAS interactions.
Customer satisfaction for customers receiving TAS and CES interactions.
TAS revenue growth for customers receiving TAS and CES interactions.
Competencies:
Technical Expertise – Level of depth in technical consultation and training delivery that guides the customer towards successful understanding and adoption of our software.
Change Management – Ability to understand the overall journey, identifying potential roadblocks, and proposing strategies to drive successful change.
Customer Centricity - Prioritizing understanding and exceeding customer needs throughout engagement.
Salary Range:
$87,900.00 - $146,700.00
This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.
USA Benefits:
Competitive salary; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; 20 days PTO with increase for time served; 7 days of sick time; 3 days paid volunteering; flexible lifestyle benefits (commuter plans, backup care, emergency leave and fitness/education reimbursement opportunities).
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.
AVEVA is an Equal Opportunity Employer.
We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
#J-18808-Ljbffr