Refinitiv
Manager, Customer Success
Refinitiv, Little Rock, Arkansas, United States,
Manager, Customer Success
Location:
Remote Job: Hybrid, MEX-Distrito Federal-Reforma 26Time Type:
Full timePosted On:
Posted 3 Days AgoJob Requisition ID:
JREQ181256Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!Join our team! As a Customer Success Manager, you will lead the team and drive performance to achieve Thomson Reuters' strategic objectives and retention goals. Develop, coach, and support Legal Customer Success Team Members to increase retention, growth, and customer satisfaction in the assigned accounts.About the Role:Provide strategic and operational leadership to all types of field sales roles to aggressively meet sales, revenue, retention and organizational objectives.Lead creation and execution of strategy to maximize current and future growth of products and solutions.Design and develop strategies to increase market share, and grow short and long term business through management of the segment.May also be responsible for leading other people managers, depending on job band.Manage team to drive adoption and retention activities in Legal accounts within assigned area.Develop the team to demonstrate competency across the Legal segment products and services.Actively drive good working relationships with sales and sales management, professional services, customer support, product management, and finance team members.Coach team on identifying up-sell and cross-sell opportunities.Meet or exceed designated goals to achieve sales and retention targets.Partner with Client Management Leadership to build and implement a set of common processes associated with account related activities with a true focus on customer success including monitoring health of account, driving usage, building training and onboarding plans and facilitating AR/Collections.Ensure customers are leveraging products and services, achieving success, and engaging fee-based resources as necessary.Establish solid, long-term customer relationships and cultivate new business opportunities by diagnosing needs, presenting solutions and addressing customer concerns.Prioritize and drive resolution on key customer escalation issues.Ability to engage across corporate functions (Customer Support, Commercial Excellence, AR/Collections, Product Management).Leverage SF.com to keep all client information updated, manage team pipeline and forecast accurately.About You:Bachelor’s degree.8+ years of professional experience, with a minimum of 3 years of experience in client management.Experience in driving retention and upselling is a must.Fluent English is a must.Experience in managing a professional team (software and content areas preferred).Skilled at conflict resolution and problem-solving to achieve win-win outcomes.An outside-in focus: outstanding end-customer relationship skills.In-depth experience in customer journey.What's in it For You?Hybrid Work Model:
We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role).Wellbeing:
Comprehensive benefit plans; flexible and supportive benefits for work-life balance.Culture:
Globally recognized and award-winning reputation for equality, diversity and inclusion.Learning & Development:
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company.Social Impact:
Employee-driven Business Resource Groups; two paid volunteer days annually.Purpose-Driven Work:
We help our customers pursue justice, truth, and transparency.Do you want to be part of a team helping re-invent the way knowledge professionals work? Join us and help shape the industries that move society forward.Accessibility:
As a global business, we rely on diversity of culture and thought to deliver on our goals. We seek talented, qualified employees in all our operations around the world.
#J-18808-Ljbffr
Location:
Remote Job: Hybrid, MEX-Distrito Federal-Reforma 26Time Type:
Full timePosted On:
Posted 3 Days AgoJob Requisition ID:
JREQ181256Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!Join our team! As a Customer Success Manager, you will lead the team and drive performance to achieve Thomson Reuters' strategic objectives and retention goals. Develop, coach, and support Legal Customer Success Team Members to increase retention, growth, and customer satisfaction in the assigned accounts.About the Role:Provide strategic and operational leadership to all types of field sales roles to aggressively meet sales, revenue, retention and organizational objectives.Lead creation and execution of strategy to maximize current and future growth of products and solutions.Design and develop strategies to increase market share, and grow short and long term business through management of the segment.May also be responsible for leading other people managers, depending on job band.Manage team to drive adoption and retention activities in Legal accounts within assigned area.Develop the team to demonstrate competency across the Legal segment products and services.Actively drive good working relationships with sales and sales management, professional services, customer support, product management, and finance team members.Coach team on identifying up-sell and cross-sell opportunities.Meet or exceed designated goals to achieve sales and retention targets.Partner with Client Management Leadership to build and implement a set of common processes associated with account related activities with a true focus on customer success including monitoring health of account, driving usage, building training and onboarding plans and facilitating AR/Collections.Ensure customers are leveraging products and services, achieving success, and engaging fee-based resources as necessary.Establish solid, long-term customer relationships and cultivate new business opportunities by diagnosing needs, presenting solutions and addressing customer concerns.Prioritize and drive resolution on key customer escalation issues.Ability to engage across corporate functions (Customer Support, Commercial Excellence, AR/Collections, Product Management).Leverage SF.com to keep all client information updated, manage team pipeline and forecast accurately.About You:Bachelor’s degree.8+ years of professional experience, with a minimum of 3 years of experience in client management.Experience in driving retention and upselling is a must.Fluent English is a must.Experience in managing a professional team (software and content areas preferred).Skilled at conflict resolution and problem-solving to achieve win-win outcomes.An outside-in focus: outstanding end-customer relationship skills.In-depth experience in customer journey.What's in it For You?Hybrid Work Model:
We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role).Wellbeing:
Comprehensive benefit plans; flexible and supportive benefits for work-life balance.Culture:
Globally recognized and award-winning reputation for equality, diversity and inclusion.Learning & Development:
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company.Social Impact:
Employee-driven Business Resource Groups; two paid volunteer days annually.Purpose-Driven Work:
We help our customers pursue justice, truth, and transparency.Do you want to be part of a team helping re-invent the way knowledge professionals work? Join us and help shape the industries that move society forward.Accessibility:
As a global business, we rely on diversity of culture and thought to deliver on our goals. We seek talented, qualified employees in all our operations around the world.
#J-18808-Ljbffr