Eskenazi Health
Health Center Manager - Westside
Eskenazi Health, Indianapolis, Indiana, us, 46262
Division:
Eskenazi Health
Sub-Division:
FQHC
Req ID:
21708
Schedule:
Full Time
Shift:
Varied (Days/Evenings)
FLSA Status:
Exempt
Job Role Summary:
Under the general direction of the Area Operations Director (AOD), the Health Center Manager collaborates with primary care senior leadership, other Health Center Managers, and their Chief Provider Executive(s) to provide leadership aligning with the mission, vision, and values of Eskenazi Health (EH) and strategic plans of EH and EHC, including fostering a diverse, equitable, and inclusive workplace and care environment. The Health Center Manager is accountable for the day-to-day management of administrative, financial, operational, personnel issues, and clinical oversight of their assigned site(s).
Essential Functions and Responsibilities:
Supports effectiveness and alignment of the local triad (CPE, Health Center Manager, and Health Center Coordinator).
Understands, follows, and interprets organizational policies related to the operations of the health center and assists in implementing and maintaining adherence.
Facilitates attendance and participates in quality and risk champion meetings and ensures discussions are shared.
Maintains knowledge and implementation of relevant clinical and regulatory standards (Joint Commission, HRSA, state licensure, etc.), guidelines, and policies for all services at the health center.
Fosters workforce engagement utilizing Quality in Daily Work Principles, including rounding, utilization of Service Excellence board, updating stoplight reporting, and conducting daily huddles.
Investigates all patient problems/complaints and intervenes to improve the situation; provides counseling to direct reports as needed to improve customer service.
Reports any provider-related concerns to CPE and escalates to the Chief Medical Officer as warranted.
Implements and monitors customer service best practices to ensure Net Promoter Scores (NPS) meet targets.
Collaborates with EMG and Practice Management Analysts to ensure accuracy in schedule templates and provider FTEs.
Effectively operationalizes the use of reengineering tools (Dashboards, running reports) to decrease no-show rates, increase capacity utilization, and decrease patient cycle time.
Facilitates appropriate billing practices to ensure regulatory compliance and fiscal responsibility.
Job Requirements:
Prior management experience preferred.
At least 3 years of experience in an ambulatory healthcare setting preferred.
Medical terminology, current ICD/CPT coding, and billing experience preferred.
Nursing or related health profession background helpful.
Company Overview:
Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, and the first community mental health center in Indiana, among other notable achievements.
#J-18808-Ljbffr
Eskenazi Health
Sub-Division:
FQHC
Req ID:
21708
Schedule:
Full Time
Shift:
Varied (Days/Evenings)
FLSA Status:
Exempt
Job Role Summary:
Under the general direction of the Area Operations Director (AOD), the Health Center Manager collaborates with primary care senior leadership, other Health Center Managers, and their Chief Provider Executive(s) to provide leadership aligning with the mission, vision, and values of Eskenazi Health (EH) and strategic plans of EH and EHC, including fostering a diverse, equitable, and inclusive workplace and care environment. The Health Center Manager is accountable for the day-to-day management of administrative, financial, operational, personnel issues, and clinical oversight of their assigned site(s).
Essential Functions and Responsibilities:
Supports effectiveness and alignment of the local triad (CPE, Health Center Manager, and Health Center Coordinator).
Understands, follows, and interprets organizational policies related to the operations of the health center and assists in implementing and maintaining adherence.
Facilitates attendance and participates in quality and risk champion meetings and ensures discussions are shared.
Maintains knowledge and implementation of relevant clinical and regulatory standards (Joint Commission, HRSA, state licensure, etc.), guidelines, and policies for all services at the health center.
Fosters workforce engagement utilizing Quality in Daily Work Principles, including rounding, utilization of Service Excellence board, updating stoplight reporting, and conducting daily huddles.
Investigates all patient problems/complaints and intervenes to improve the situation; provides counseling to direct reports as needed to improve customer service.
Reports any provider-related concerns to CPE and escalates to the Chief Medical Officer as warranted.
Implements and monitors customer service best practices to ensure Net Promoter Scores (NPS) meet targets.
Collaborates with EMG and Practice Management Analysts to ensure accuracy in schedule templates and provider FTEs.
Effectively operationalizes the use of reengineering tools (Dashboards, running reports) to decrease no-show rates, increase capacity utilization, and decrease patient cycle time.
Facilitates appropriate billing practices to ensure regulatory compliance and fiscal responsibility.
Job Requirements:
Prior management experience preferred.
At least 3 years of experience in an ambulatory healthcare setting preferred.
Medical terminology, current ICD/CPT coding, and billing experience preferred.
Nursing or related health profession background helpful.
Company Overview:
Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, and the first community mental health center in Indiana, among other notable achievements.
#J-18808-Ljbffr