NorthShore University HealthSystem
Manager - Guest Services
NorthShore University HealthSystem, Arlington Heights, Illinois, United States, 60005
Position Highlights:
Manager - Guest ServicesLocation: Northwest Community Hospital - Arlington Heights, ILFull Time, 40 hours/weekGeneral Summary:The Guest Services Manager will be reporting to the Vice President. The Guest Services Manager oversees the team members handling the information desk and valet within their hospital. Some reports will be 'dotted lines' as functions are currently provided through contract services (e.g. valets). Regardless of reporting line, the Concierge Services Manager is responsible for providing consistently excellent service to both internal and external customers (e.g. patients, physicians, Patient Access Center, various hospital Department Heads, and all other staff). Works with the other Department Heads to ensure that NorthShore policies and procedures are adhered to at all times. Responsible for ensuring that service issues within their areas of responsibility are recorded for tracking purposes. Uses feedback analysis to develop and implement service recovery tools and strategies, along with the Vice President. Often involved in personally achieving resolution or coordinating the efforts of others in achieving resolutions. Handles VIP concierge arrangements in conjunction with the administrative staff. Leads team by example.What you will need:Bachelors Degree in Hospitality required5+ Years of work experience within a high-volume customer service field requiredStrongly prefer full-service hospitality backgroundExperience in a health care environment is an advantageExcellent interpersonal, listening, writing communication, verbal communication, and computer skills requiredBenefits:Career Pathways to Promote Professional Growth and DevelopmentVarious Medical, Dental, and Vision options, including Domestic Partner CoverageTuition ReimbursementFree Parking at designated locationsWellness Program Savings PlanHealth Savings Account OptionsRetirement Options with Company MatchPaid Time Off and Holiday PayCommunity Involvement Opportunities
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Manager - Guest ServicesLocation: Northwest Community Hospital - Arlington Heights, ILFull Time, 40 hours/weekGeneral Summary:The Guest Services Manager will be reporting to the Vice President. The Guest Services Manager oversees the team members handling the information desk and valet within their hospital. Some reports will be 'dotted lines' as functions are currently provided through contract services (e.g. valets). Regardless of reporting line, the Concierge Services Manager is responsible for providing consistently excellent service to both internal and external customers (e.g. patients, physicians, Patient Access Center, various hospital Department Heads, and all other staff). Works with the other Department Heads to ensure that NorthShore policies and procedures are adhered to at all times. Responsible for ensuring that service issues within their areas of responsibility are recorded for tracking purposes. Uses feedback analysis to develop and implement service recovery tools and strategies, along with the Vice President. Often involved in personally achieving resolution or coordinating the efforts of others in achieving resolutions. Handles VIP concierge arrangements in conjunction with the administrative staff. Leads team by example.What you will need:Bachelors Degree in Hospitality required5+ Years of work experience within a high-volume customer service field requiredStrongly prefer full-service hospitality backgroundExperience in a health care environment is an advantageExcellent interpersonal, listening, writing communication, verbal communication, and computer skills requiredBenefits:Career Pathways to Promote Professional Growth and DevelopmentVarious Medical, Dental, and Vision options, including Domestic Partner CoverageTuition ReimbursementFree Parking at designated locationsWellness Program Savings PlanHealth Savings Account OptionsRetirement Options with Company MatchPaid Time Off and Holiday PayCommunity Involvement Opportunities
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