Talentify.io
Customer Support Specialist, Flex Benefits (hyrid/remote)
Talentify.io, Little Ferry, New Jersey, us, 07643
Employer Industry:
Employee Benefits Administration
Why Consider This Job Opportunity:Competitive salary up to $60,000Opportunity for career advancement and growth within the organizationWork remotely from any US office with a flexible scheduleSupportive and collaborative work environmentChance to make a positive impact on customer satisfaction and supportComprehensive benefits package including PTO, paid holidays, 401(k) with match, and health & wellness programsWhat To Expect (Job Responsibilities):Field incoming emails and phone calls with professionalism and accuracyProvide technical support and assistance to participants with account management questionsTroubleshoot and resolve participant and client issues while documenting interactionsProcess daily transactions and changes accuratelyCollaborate with the new customer on-boarding team to balance workflowWhat Is Required (Qualifications):Knowledge of flex benefits administrationHS Diploma or GED required, Associates Degree preferred2+ years of experience in a Customer Support/Account Management roleProficiency in Microsoft Office productsStrong analytical, mathematical, and technical skillsHow To Stand Out (Preferred Qualifications):Bilingual in SpanishExperience with Alegeus or similar software for benefits administration
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Employee Benefits Administration
Why Consider This Job Opportunity:Competitive salary up to $60,000Opportunity for career advancement and growth within the organizationWork remotely from any US office with a flexible scheduleSupportive and collaborative work environmentChance to make a positive impact on customer satisfaction and supportComprehensive benefits package including PTO, paid holidays, 401(k) with match, and health & wellness programsWhat To Expect (Job Responsibilities):Field incoming emails and phone calls with professionalism and accuracyProvide technical support and assistance to participants with account management questionsTroubleshoot and resolve participant and client issues while documenting interactionsProcess daily transactions and changes accuratelyCollaborate with the new customer on-boarding team to balance workflowWhat Is Required (Qualifications):Knowledge of flex benefits administrationHS Diploma or GED required, Associates Degree preferred2+ years of experience in a Customer Support/Account Management roleProficiency in Microsoft Office productsStrong analytical, mathematical, and technical skillsHow To Stand Out (Preferred Qualifications):Bilingual in SpanishExperience with Alegeus or similar software for benefits administration
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