Caesars Entertainment
Supervisor Front Office - Full Time ( Harrah's Atlantic City)
Caesars Entertainment, Trenton, New Jersey, United States,
KEY JOB FUNCTIONS
:
Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
Verifies pre-approved room comping levels and authorizes changes for any incorrect information
Ensures that customer problems/complaints are handled in an effective, courteous manner
Responsible for the motivation, continual training and empowerment of employees
Ensures that all staff behavior and appearance are in compliance with established policy
Processes discrepancy reports, rate variations and credit reports
Coordinates the ordering and reconciliation of package coupons
Partners with Housekeeping and Casino Marketing departments to ensure timely guest check-in and maximum occupancy
Creates Caesars Rewards accounts for new players and issues duplicate Caesars Rewards cards in accordance with established guidelines
Ensures cleanliness, organization and safe condition of hotel lobby and storage areas
Maintains knowledge of hotel, community and special events in order to provide guests with needed information
Maintains accurate employee records and files
EDUCATION and/or EXPERIENCE:
High school diploma or G.E.D. certificate required. Two years front desk experience.
QUALIFICATIONS:
Outstanding customer service, organizational and communication skills; professional appearance
Knowledge of casino/hotel industry preferred
Excellent team leadership and communication skills
WORK ENVIRONMENT:
Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.
INFORMATION PROVIDED BY:
R. Pattillo/B. Colony
Disclaimer:This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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:
Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
Verifies pre-approved room comping levels and authorizes changes for any incorrect information
Ensures that customer problems/complaints are handled in an effective, courteous manner
Responsible for the motivation, continual training and empowerment of employees
Ensures that all staff behavior and appearance are in compliance with established policy
Processes discrepancy reports, rate variations and credit reports
Coordinates the ordering and reconciliation of package coupons
Partners with Housekeeping and Casino Marketing departments to ensure timely guest check-in and maximum occupancy
Creates Caesars Rewards accounts for new players and issues duplicate Caesars Rewards cards in accordance with established guidelines
Ensures cleanliness, organization and safe condition of hotel lobby and storage areas
Maintains knowledge of hotel, community and special events in order to provide guests with needed information
Maintains accurate employee records and files
EDUCATION and/or EXPERIENCE:
High school diploma or G.E.D. certificate required. Two years front desk experience.
QUALIFICATIONS:
Outstanding customer service, organizational and communication skills; professional appearance
Knowledge of casino/hotel industry preferred
Excellent team leadership and communication skills
WORK ENVIRONMENT:
Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.
INFORMATION PROVIDED BY:
R. Pattillo/B. Colony
Disclaimer:This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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