Brivo Systems, LLC
Customer Service Representative
Brivo Systems, LLC, Bethesda, Maryland, us, 20811
Customer Service RepresentativeSummary
As a Representative with our Customer Service team, you will engage with customers to troubleshoot basic technical issues and provide insights on Brivo's products and services. This remote role works with the second shift team: Monday - Friday, from 11:30 am - 8:00 pm EST. We welcome applications from US-based candidates that are local, hybrid, or fully remote.
Responsibilities
Act as a customer advocate, collaborating with internal teams to resolve issues promptly
Handle incoming cases, escalating when necessary to ensure timely resolutions
Respond to customer inquiries via phone, chat, and email, maintaining high efficiency
Document customer interactions and solutions in our case management system
Keep customers informed about critical updates and system change
Qualifications
1+ years of call center experience in a technical setting is required
Industry experience in physical security and access control is a plus
Proficiency in electronics, networking (TCP/IP), and a keen interest in cloud technology, SaaS, and IoT
Strong service orientation with a passion for delivering exceptional customer experiences
Ability to multitask, work independently, and contribute effectively to a team
Excellent problem-solving skills, organizational/time management abilities, and ownership of issues
Team-oriented with integrity, dependability, and adaptability
Empathetic listener with stress management capabilities
Excellent written and verbal communication skills with a knack for research
Bilingual fluency in English and Spanish is a plus
Familiarity with Salesforce or similar CRM platforms is a plus
Willingness to work occasional Saturdays and/or holidays is preferred
Employment offers are contingent upon successfully passing a background and credit check; the ability to commit to an initial training schedule (M-F, 9 am-5 pm EST); and the ability to travel to Bethesda, MD to attend New Hire Orientation
The expected total compensation package for this full-time, non-exempt position includes a base pay rate of $20.00 per hour. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (includes base salary and, where applicable, may include incentive or overtime pay), Brivonians are eligible for benefits & perks (www.brivo.com/about/careers) based on their work locations.
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As a Representative with our Customer Service team, you will engage with customers to troubleshoot basic technical issues and provide insights on Brivo's products and services. This remote role works with the second shift team: Monday - Friday, from 11:30 am - 8:00 pm EST. We welcome applications from US-based candidates that are local, hybrid, or fully remote.
Responsibilities
Act as a customer advocate, collaborating with internal teams to resolve issues promptly
Handle incoming cases, escalating when necessary to ensure timely resolutions
Respond to customer inquiries via phone, chat, and email, maintaining high efficiency
Document customer interactions and solutions in our case management system
Keep customers informed about critical updates and system change
Qualifications
1+ years of call center experience in a technical setting is required
Industry experience in physical security and access control is a plus
Proficiency in electronics, networking (TCP/IP), and a keen interest in cloud technology, SaaS, and IoT
Strong service orientation with a passion for delivering exceptional customer experiences
Ability to multitask, work independently, and contribute effectively to a team
Excellent problem-solving skills, organizational/time management abilities, and ownership of issues
Team-oriented with integrity, dependability, and adaptability
Empathetic listener with stress management capabilities
Excellent written and verbal communication skills with a knack for research
Bilingual fluency in English and Spanish is a plus
Familiarity with Salesforce or similar CRM platforms is a plus
Willingness to work occasional Saturdays and/or holidays is preferred
Employment offers are contingent upon successfully passing a background and credit check; the ability to commit to an initial training schedule (M-F, 9 am-5 pm EST); and the ability to travel to Bethesda, MD to attend New Hire Orientation
The expected total compensation package for this full-time, non-exempt position includes a base pay rate of $20.00 per hour. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (includes base salary and, where applicable, may include incentive or overtime pay), Brivonians are eligible for benefits & perks (www.brivo.com/about/careers) based on their work locations.
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