General Dynamics Corporation
Desktop Services Lead
General Dynamics Corporation, Orlando, Florida, us, 32885
Responsibilities for this Position
Location:
USA FL MacDill AFB - MacDill AFB (FLC007)Full Part/Time:
Full timeJob Req:
RQ185209
Type of Requisition:
RegularClearance Level Must Currently Possess:
Top Secret/SCIClearance Level Must Be Able to Obtain:
Top Secret/SCISuitability:Public Trust/Other Required:
NoneJob Family:
Systems Administration
Job Qualifications:Skills:
Desktop Computers, Leadership Management, Services ManagementCertifications:
Security+, CE - Sec+ CEExperience:
8+ years of related experienceUS Citizenship Required:
Yes
Job Description:GDIT is looking for a Desktop Services Lead to direct all aspects of systems operations and engineering activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.
Duties and Responsibilities:- Assist with managing overall customer interactions between the CCJ6 Technical Teams and the USCENTCOM Customer Base.- Provide subject matter expertise on improving theater and HQ enterprise IT Support Solutions provided to USCENTCOM through management of Tier 1 and 2 Technicians managing customer experience through the lifecycle of an IT Request or Incident for Customers.- Conduct IT project support for the Command through engagement and management of Desktop Services Team.- Manage OCONUS and CONUS Exercise IT Support for USCENTCOM, supporting over 5,000+ Users and 20,000 Systems across all operational networks.- Provide CITS Program Management Office with data points on customer service operations and capabilities.
Additional Responsibilities:- Directly support USCENTCOM Exercises through providing deployable kits and personnel to support technical requirements of USCENTCOM Customer.- Partner with the quality team to implement an effective quality management program that covers all elements of technical delivery to measure and provide insights into customer experience.- Manage the Deployment of USCENTCOM ThinOS Systems and patch and remediation of systems.- Engage with Cyber Governance Teams on client compliance policies and remediation of non-compliant systems on the USCENTCOM Networks.- Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise.
Education and/or Certifications:Required:- Bachelor's Degree with a focus in computer science, engineering, or a related field of study and at least 8 years of experience.- Applicable DoD 8140 or DoD 8570 Certification.Desired:- Master's Degree with a focus in computer science, engineering, or a related field of study.- ITIL 4 Foundation Certification.
Required Skills:- 5 years+ of progressive technical implementation, team leadership, and customer relationship experience.- Skilled in Project Management and Process Management.- Experience leading program execution of IT Customer Support Operations for a large Defense customer.- Experience in strategic planning, including contributing recommendations with supporting data and preparing and executing action plans.- Possess a minimum of 3 years of experience supporting high-level and Senior Government Executive customers with IT requirements.- Strong understanding of Multi-Domain enterprise service management and understanding of capabilities of Thick and Thin Client Environments as well as a strong understanding of customer support in a hybrid environment.
Desired Skills:- Experience with USCENTCOM and familiarity with its mission.- Knowledge and familiarity with USCENTCOM's IT environment.
Clearance Requirement:- Active TS/SCI
Travel Requirements:- Required USCENTCOM Exercise support of up to 10% Travel during the Year to OCONUS Locations.
WHAT GDIT CAN OFFER YOU:- 401K with company match- Comprehensive health and wellness packages- Internal mobility team dedicated to helping you own your career- Professional growth opportunities including paid education and certifications- Cutting-edge technology and the ability to make a real impact on the world around you.
Scheduled Weekly Hours:40
Travel Required:Less than 10%
Telecommuting Options:Onsite
Work Location:USA FL MacDill AFB
#J-18808-Ljbffr
Location:
USA FL MacDill AFB - MacDill AFB (FLC007)Full Part/Time:
Full timeJob Req:
RQ185209
Type of Requisition:
RegularClearance Level Must Currently Possess:
Top Secret/SCIClearance Level Must Be Able to Obtain:
Top Secret/SCISuitability:Public Trust/Other Required:
NoneJob Family:
Systems Administration
Job Qualifications:Skills:
Desktop Computers, Leadership Management, Services ManagementCertifications:
Security+, CE - Sec+ CEExperience:
8+ years of related experienceUS Citizenship Required:
Yes
Job Description:GDIT is looking for a Desktop Services Lead to direct all aspects of systems operations and engineering activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.
Duties and Responsibilities:- Assist with managing overall customer interactions between the CCJ6 Technical Teams and the USCENTCOM Customer Base.- Provide subject matter expertise on improving theater and HQ enterprise IT Support Solutions provided to USCENTCOM through management of Tier 1 and 2 Technicians managing customer experience through the lifecycle of an IT Request or Incident for Customers.- Conduct IT project support for the Command through engagement and management of Desktop Services Team.- Manage OCONUS and CONUS Exercise IT Support for USCENTCOM, supporting over 5,000+ Users and 20,000 Systems across all operational networks.- Provide CITS Program Management Office with data points on customer service operations and capabilities.
Additional Responsibilities:- Directly support USCENTCOM Exercises through providing deployable kits and personnel to support technical requirements of USCENTCOM Customer.- Partner with the quality team to implement an effective quality management program that covers all elements of technical delivery to measure and provide insights into customer experience.- Manage the Deployment of USCENTCOM ThinOS Systems and patch and remediation of systems.- Engage with Cyber Governance Teams on client compliance policies and remediation of non-compliant systems on the USCENTCOM Networks.- Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise.
Education and/or Certifications:Required:- Bachelor's Degree with a focus in computer science, engineering, or a related field of study and at least 8 years of experience.- Applicable DoD 8140 or DoD 8570 Certification.Desired:- Master's Degree with a focus in computer science, engineering, or a related field of study.- ITIL 4 Foundation Certification.
Required Skills:- 5 years+ of progressive technical implementation, team leadership, and customer relationship experience.- Skilled in Project Management and Process Management.- Experience leading program execution of IT Customer Support Operations for a large Defense customer.- Experience in strategic planning, including contributing recommendations with supporting data and preparing and executing action plans.- Possess a minimum of 3 years of experience supporting high-level and Senior Government Executive customers with IT requirements.- Strong understanding of Multi-Domain enterprise service management and understanding of capabilities of Thick and Thin Client Environments as well as a strong understanding of customer support in a hybrid environment.
Desired Skills:- Experience with USCENTCOM and familiarity with its mission.- Knowledge and familiarity with USCENTCOM's IT environment.
Clearance Requirement:- Active TS/SCI
Travel Requirements:- Required USCENTCOM Exercise support of up to 10% Travel during the Year to OCONUS Locations.
WHAT GDIT CAN OFFER YOU:- 401K with company match- Comprehensive health and wellness packages- Internal mobility team dedicated to helping you own your career- Professional growth opportunities including paid education and certifications- Cutting-edge technology and the ability to make a real impact on the world around you.
Scheduled Weekly Hours:40
Travel Required:Less than 10%
Telecommuting Options:Onsite
Work Location:USA FL MacDill AFB
#J-18808-Ljbffr