Operations Manager

JOB SUMMARYCoordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties.ESSENTIAL FUNCTIONS:Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.Provides training, including safety training, to staff.Selects or assists in the selection of hotel staff and completes all new hire paperwork.Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills and credit cards.Conducts or assists in conducting staff meetings.Adheres to all franchise and company procedures and regulations as well as standard operating procedures.Receives and resolves or assists in resolving guest complaints and employee issues.Performs functions of the General Manager in their absence.Covers shifts in all departments as scheduled by the General Manager.Corresponds with group and travel agents to answer special requests for rooms and rates.Assists with sales and marketing efforts as directed.Answers inquiries pertaining to hotel policies and services.Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines.Ensures Quality Assurance Scores and Goals from franchise and New Leaf Hospitality (NLH) corporate office are met consistently.Provides support and understanding of all department’s functions and duties.All other duties as assigned by General Manager or NLH.

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