Dexian DISYS
Field Support Specialist ( Charlotte NC )
Dexian DISYS, Charlotte, North Carolina, United States, 28245
Field Support Specialist (Charlotte NC)
Job detailsPosted:
18 September 2024Location:
Charlotte, NCJob type:
PermanentReference:
937385Job description
Position:
Field SupportLocation:
Charlotte, NCDuration:
CTHRequirements:5+ years of desktop support experienceExperience assisting with mainframe issues - mostly implementationsExperience in assessing service tickets (ticketing system: Service Now) and escalate appropriate tickets to Network Infrastructure Team (Cisco apps, core issues, AD issues beyond password changes / basic user help) and willingness to "own" the ticket even after escalated.VM Ware experience
a plusJob Overview:Troubleshoot and resolve issues that result from employee laptop/desktop computers and peripherals.Ensure customer issues/tickets are resolved in a timely manner. -
Ticket System:
Service NowAssist end users with packaged software and some basic support of critical applications.Software installations and license tracking and support.Provide hardware support to end users (laptop, desktop, related accessories, printers, copiers, telephones, etc). Work closely with Corporate IT on hardware purchasing and asset management.
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Job detailsPosted:
18 September 2024Location:
Charlotte, NCJob type:
PermanentReference:
937385Job description
Position:
Field SupportLocation:
Charlotte, NCDuration:
CTHRequirements:5+ years of desktop support experienceExperience assisting with mainframe issues - mostly implementationsExperience in assessing service tickets (ticketing system: Service Now) and escalate appropriate tickets to Network Infrastructure Team (Cisco apps, core issues, AD issues beyond password changes / basic user help) and willingness to "own" the ticket even after escalated.VM Ware experience
a plusJob Overview:Troubleshoot and resolve issues that result from employee laptop/desktop computers and peripherals.Ensure customer issues/tickets are resolved in a timely manner. -
Ticket System:
Service NowAssist end users with packaged software and some basic support of critical applications.Software installations and license tracking and support.Provide hardware support to end users (laptop, desktop, related accessories, printers, copiers, telephones, etc). Work closely with Corporate IT on hardware purchasing and asset management.
#J-18808-Ljbffr