Dispatch Supervisor

RK Company OverviewAs a second-generation, family-owned enterprise, RK Industries, LLC (RK) offers a diverse range of construction, manufacturing, advanced fabrication and building services. Led by Rick and Jon Kinning, RK represents seven distinct lines of business that work together to provide seamless project collaboration. Our exclusive building methodologies, accredited safety standards and professional execution allow us to turn our customers’ greatest concepts into reality.Position and Responsibilities OverviewSchedule service, maintenance and warranty work taking into consideration the expected complexity of the work versus the experience and capabilities of the technician.Assist the Field Services Manager/Director and Superintendents in the planning, organization, motivation and coordination of the department’s resources and objectives.Assist in answering heavy phone volume for both internal and external customers.Strive for first call resolution, assist in the resolution of customer complaints in a timely, efficient and cost-effective manner, and know when to reach out to management for assistance.Guide field staff in properly completing specialized forms required and assist in getting the paperwork to the necessary departments.Daily coordination with the Superintendents and technicians.Take responsibility for seeing the job is completed satisfactorily by following up on callbacks and completion of jobs.Initiate actions to verify or respond to changes in appointment times including contacting customers to verify scheduled appointments, notifying customers when technicians will be late, rescheduling missed appointments and placing follow up calls.Accurately capture customer information in GP Wennsoft and verify documentation.Check in regularly with customers via phone or email to stay on track, avoid problems and ensure customer satisfaction.Make appropriate judgments to remedy problems and ensure service recovery.Actively listen to customers, set clear mutual expectations, empathize as necessary and maintain a friendly and professional demeanor.Work with Field Supervisors to prioritize open calls and dispatch in a timely manner.QualificationsComply with all company policies and procedures.Prompt, punctual, and regular attendance during core business hours, in an office environment (not a telecommuting position), currently located in the Central Park area of Denver, including a reliable means of transport to and from work. Ability to occasionally travel between corporate offices and jobsites within the Denver Metro Area, during work hours.All employees are accountable for safety and health and are empowered to stop work if an unsafe condition is present. Employees should immediately notify their supervisor so that the hazard may be corrected.Company BenefitsComprehensive medical plans with HSA and FSA options for you and your family.Generous 401(k) plan with immediate company match – 100% vested.Dental and vision insurance for your well-being.Short-term and long-term disability plans available after one year.Company provided life insurance and AD&D with options for supplemental buy-ups.Enjoy paid time off and holidays.Get paid weekly for your convenience.In-house ProgramsElevate your skills with career development training at RK University.Unlock discounts on essential products and services like phones, internet and work apparel.Participate in fun company and team-building events.Make a difference with volunteering opportunities.Safety is Our Top PriorityComply with all company policies and procedures.All employees are accountable for safety and health and are empowered to stop work if an unsafe condition is present. Employees should immediately notify their supervisor so that the hazard may be corrected.RK Mechanical employees and subcontractors are required to implement and maintain all safety and health systems practices including the training requirements of RK Mechanical Orientation, shop specific orientation, CPR/First Aid/AED/Bloodborne Pathogens, Hazard Identification and Reporting, and OSHA 10.Minimum Physical RequirementsWhile performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.Occasionally may need to reach, stoop, or kneel.Specific vision abilities required by this job include close vision requirements due to computer work.Why RK is a Great Place to WorkAt RK, we take immense pride in our diverse business units, each specializing in delivering exceptional projects, products and services to our customers. What sets us apart is our unique ability to integrate these services, providing comprehensive solutions and offering our employees ample opportunities for growth and learning across different businesses.RK Mechanical: commercial and industrial plumbing, mechanical, process and HVAC contracting.RK Steel: custom fabrication and manufacturing of structural steel and miscellaneous metals for various industries.RK Electrical: commercial and industrial electrical contracting and service.RK Water: groundwater dewatering and remediation, facilities water treatment and custom fabrication.RK Service: commercial and industrial building and maintenance services.RK Energy: custom fabrication for various industries requiring ASME and modular skidded solutions.RK Mission Critical: design and manufacturing for off-site constructed modular solutions.Our commitment to excellence has been recognized with numerous awards for our outstanding performance and contributions, including high rankings in various categories from the

Denver Business Journal

and ABC’s Top Performers by Market, illustrating our broad expertise. We’ve been consistently recognized as a top private company and a leading employer by

ColoradoBiz Magazine , and we're proud of our long-standing position as number one in the Top 50 Family-Owned Companies since 2011.Our strong commitment to safety, wellness and employee development has earned us prestigious accolades:ABC Step AwardsACCA Award MemberAGC Safety UtahAmerican Heart Association Fit-Friendly Worksite AwardWellness Workdays and Harvard Medical School Best Wellness Employer CertificationColorado Workforce Development Council Excellence in Apprenticeship AwardBusiness Experiential Learning Commission Colorado Apprentice AwardIn addition to our engagement with the community, we have been acknowledged in:Denver Business Journal Corporate Philanthropy rankingsNamed among The Civic 50 Colorado as one of the most community-minded companiesEach of our business units has its own impressive list of awards and recognitions, such as:Engineering News Record Top 20 Firms in Steel ErectionABC Excellence in Construction AwardsAGC Awards for Construction ExcellenceXcel Energy Top Trade Partner in Energy EfficiencyUSGBC LEED Program MemberIECRM Annual Summit AwardsMFG Magazine Colorado Manufacturing AwardsWe also adhere to rigorous quality standards and accreditations, including:ISO 9001:2015ISO 14001:2015ISO 45001:2018AISC certificationsAs a new member of our team, you’ll be joining a company that’s not just award-winning but is also consistently striving to exceed expectations and deliver excellence in all we do. Become an essential part of our thriving and dynamic team, where your contributions will drive our continued success.

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