Buffalo BioDiesel, Inc.
Retention Specialist
Buffalo BioDiesel, Inc., Buffalo, New York, United States, 14266
About the jobBuffalo Biodiesel is in growth mode and currently seeking a Retention Specialist to join our fast-growing team!Who We Are: Buffalo Biodiesel Inc. has been in business since 2005. We are a growing company that collects and recycles used cooking oil. With over 18 years in business, we collect and process used cooking oil for the production of Biodiesel, a carbon-reducing alternative fuel to hydrocarbons. We operate in 15 states with service to over 22,000 locations and growing. Buffalo Biodiesel Inc. is subject to and complies with the Federal Drug-Free Workplace Act.Responsibilities
Receive and return inbound sales inquiries by phone and internet; answer and set up new or expanded services to those inquiries.Contact existing accounts and determine why oil production has slowed or stopped; reinstate services or clear accounts that are no longer in business.Receive and return inbound cancellation requests by phone and internet.Make all reasonable attempts to salvage and retain accounts, and when accounts cannot be saved, facilitate the cancellation.Perform other duties as requested by management.Qualifications
Bachelor's Degree required.Minimum two years of customer success/customer retention experience required.Mastery level written and spoken communication, through the use of word-processing programs, creating spreadsheets, writing emails, and speaking on the phone.Reliable, hard-working, and motivated.This is an onsite role. Our offices are located at 17 Court Street, Buffalo, NY.
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Receive and return inbound sales inquiries by phone and internet; answer and set up new or expanded services to those inquiries.Contact existing accounts and determine why oil production has slowed or stopped; reinstate services or clear accounts that are no longer in business.Receive and return inbound cancellation requests by phone and internet.Make all reasonable attempts to salvage and retain accounts, and when accounts cannot be saved, facilitate the cancellation.Perform other duties as requested by management.Qualifications
Bachelor's Degree required.Minimum two years of customer success/customer retention experience required.Mastery level written and spoken communication, through the use of word-processing programs, creating spreadsheets, writing emails, and speaking on the phone.Reliable, hard-working, and motivated.This is an onsite role. Our offices are located at 17 Court Street, Buffalo, NY.
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